Jeesus Bogie!!! Any time someone comments on a bad experience with anything its "What did the manager say!" " What did the manager say!! " We all know thats coming as soon as someone posts a bad experience. Really.........no disrespect to you Bogie but some people maybe aren't like you, they may not be comfortable with this. And before you say " how would the manager know if you don't tell him or her" I say they SHOULD!
They read the blogs and if they don't they really don't care. Maybe you can be the go to contact for us all and when we have a problem we contact you and you " talk to the manager" for us. I have to say you sound more than willing...........just a thought