I too had Justin Wilson, absolutely loved him. He also has the customer appreciation events and stays in touch with his clients. Just got an anniversary card in the mail from him today. Judy, his assistant, is the sweetest most helpful lady around.
But I will add that since I do work in the sales office, the representatives are all great. What might be right for one person, might drive someone else crazy. They are busy, they average over 400 homes sold each month. So between showing homes and properties, closings, showcases, and of course their own personal lives, maybe sometimes calls aren't made as timely as one might expect they should be. I don't think anyone intentionally avoids their people.
If you aren't happy with your rep, all you have to do is request someone else.
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