Quote:
Originally Posted by shrink
Unfortunately, we had dinner at Glenview tonight. What has happened to that place?? The last time we were there (Spring), we had a terrible strip steak that tasted like it came from Ponderosa. The waiter told us that there had been a recent change in vendors, and a lot of people had complained about the steak. Deciding to give it one more try, we went for the twin lobster special tonight. It was awful. The lobster was cold, undercooked and tasteless. The veggies were also cold. I sent my lobster back to be recooked, and waited ten minutes to have it brought back. It was unimproved, and my potato was now missing! Needless to say, we won't be back, but I have to ask...whatever happened to Glenview???
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They have ads in the paper for Help Wanted for servers, cooks etc. and the ads have been there for weeks. Apparently they can't find good workers, or they are impossible to work for. That would be a management problem.
Reading the Want Ads and seeing ads in for weeks is a good way to know who is short-staffed or who's losing employees because the bosses are clueless as to the customers' expectations, and don't care one whit about the backing from management that the worker needs.
If the cooks are bad, lazy and/or don't show up for work and the kitchen is slow and backed up, the servers get the brunt of it from the customer.....and often get no understanding from the boss.
Everybody graduating from high school or college ought to work as a server for awhile as a training ground for entering the business world....
you have to develop mature, wily negotiating and appeasement skills to keep demanding customers happy, and to keep dumb bosses on your side to back you when a customer is totally out of line with scheming, for example, to steal a whole meal (like sending back an expensive entree 60% eaten so they can get a "replacement" one......which they plan to then take home; or to get the entree taken off the bill and get it for free).