Quote:
Originally Posted by Russ_Boston
I'm not going to directly reply to any more posts on this thread.
But I can tell you for a fact, because I do it every workday as both a floor nurse and a charge nurse, that many of the statements made on this thread are completely inaccurate when it comes to facts.
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Customer service is only as good as each customer considers it to be and health care is no exception. I do know our scenario played out exactly as it was described and it was not pretty.
It doesn't matter that any business continues to tell themselves what a great job they are doing for their customers and they followed all the rules if customers are not happy. If the customers do not agree soon there will not be any customers to worry about.
Apparently some customers do not agree TVRH service is great even though some did have a good experience but it shouldn't depend on the luck of the draw to be treated for a medical condition. Another poster was right on
Quote:
Originally Posted by Indydealmaker
Sometimes good and sometimes bad is as bad as always bad.
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After 35 plus years in management for a major public utility where I dealt with residential and business customers of all sizes daily
I do know I never once told a customer what they were saying did not happen and it would have been a serious problem for anyone that did..
When customer's relate their concerns they are very real to them and a business has to listen and at least be compassionate even if they do nothing more, unless they really don't care.