Quote:
Originally Posted by MrsJMo
I called Triple A Golf Carts out of Summerfield to install retractable seat belts in my golf cart. He came to my work to install the seat belts. When he was finished I asked to to give me a 5 minutes to finish up helping my customer and he said he couldn't wait. I paid him in cash and he left. When I went out to see the seat belts...only one side of each belt is retractable. They are installed on a bar and the outside belt is retractable and and the one that you click the belt into sticks out 11-12 inches and is encased in a hard plastic sleeve. The bar is also crooked...not straight... This is not what I wanted...I wanted all belts to retract so they would be out of the way. I called him immediately...we had 3 phone chats that evening on what I wanted to do...he finally said he would take them out. This was on Wed 10/23. I can't even count the number of phone calls I have made with no return calls to set this up. He finally said on Friday that he would be out on Monday (10/28) to take the seat belts out and refund $85 of my $125. Well I called 3 times today to see what was going to happen and ...no return phone calls...seat belts are still installed in my golf cart. On my last voice mail I left him...I said if I did not hear from him by 6:00 this evening I was going to "Talk of The Villages". These seat belts are not what I had understood them to be and contacted him as soon as I was finished with work...2 hours after they were installed. Tomorrow will be 1 week and I still can't get any satisfaction. I am beginning to think I am dealing with not a reputable company.
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Of course there are two sides to every story but if you complaints are legit, I'd continue to advertise your unhappiness on TOTV. It is a definite tool to spread the word. I am looking into seatbelts myself. Triple A will be taken off my list. What bothers me is, this guy couldn't wait a few minutes for you to inspect the job. You were foolish to pay him until you saw it. I sure as he'll wouldn't have. And if he couldn't wait, then he could remove them.