It is bad service when nothing is done about a legitimate complaint like A/C being so frigid that you could hang meat in there.
It's also distressing to see the messenger belittled in such a way that if he had said, "The food portion was too small, only half the size one would expect"....
...the reply here would have been "Remember all the starving little kids in Biafra....they'd love to have the meal you got".
Posts such as the o.p. stated are too often turned into a "trash the o.p." session. And then the choir joins in to praise their pals.
It's a big turn off.
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