Can we back up to the original post....
I think the person posting may have been cold, but her primary concern was the quality of having her needs met. Her requests were ignored or handled in what she felt was a inappropriate manner. Had the manager addressed the concern, come to the table, listened, and responded (even if it would have been to say the thermostat is pre programed) the dining experience would have been more to the liking of the group.
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