[redwitch]

I would call it bad service if a server told me she would take care of turning down the thermostat but didn't, as was the case here. She could have told the group that she was sorry but they could not adjust the thermostat; actually adjusted the thermostat; said she would get the manager to listen to their complaint. The server did not do this -- she said SHE would turn down the thermostat. When this didn't happen, the group asked for the manager and was told the manager would be out shortly. Again, this did not happen, either. So, there was poor service and even poorer managerial skills shown here. I'd be ticked, too.

Now, all of that being said, I'm one of those disgusting people who rarely gets cold. When everyone else is shivering, I'm comfortable; when they're comfortable, I have a small sheen of sweat (not perspiration nor a glow) on my forehead; if they're hot, I'm miserable. So, I bet I would love the temperature at Mallory (may have to break down and try it -- haven't yet because I've heard some serious complaints from folks I trust).