Quote:
Originally Posted by exmayor95
It's Florida, hot outside, cold inside. Everywhere you go.
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Spot on.....restaurants, movie theaters, shops, etc. I have learned to take a light jacket with me everywhere I will be spending more than 15 minutes inside. But I think that anyone who has worked with the public has learned that if you just listen to people and acknowledge their complaint then you've gone a long way towards keeping a customer. It sounds like that didn't happen at Mallory, and that's a customer service failure.