I think those of you who are leaving should let your individual doctors in that practice know why you left--either in person or by a letter marked "Personal" so some office staff doesn't trash-can it.
We've had this problem in our former little Michigan town and left the practice for U of M, a teaching hospital whose staff are trained to treat you as customers, not cattle.
I don't blame you for not putting up with that treatment.
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It's harder to hate close up.
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