Quote:
Originally Posted by SusanOfWoodbury
I have been a patient at this practice for over a year.. The doctor's are caring and compassionate. They spend time with you and answer your questions. The MA and nurses are all great.
I have had no problem with scheduling or billing...
I give them a 10
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I too had a wonderful doctor at Premier Medical and similarly "had no problem with scheduling or billing."
HOWEVER, there are times I need to get a message to the doctor, or need a callback from his nurse—and these things never happen! Like Vicar, I have spoken with the office manager, who is sympathetic, but nothing ever changes.
Sorry, I need a doctor who is available, who doesn't require an office visit to answer a simple question. To me this communication is so crucial that I searched around for an equally quality MD (whom I found) where communication is no problem (which I also found). It's sad how people are hanging0 themselves, not realizing the importance of getting a message through.