First, go to this website and find out how fast your internet is currently running.
Speakeasy Speed Test
Like TheVillagesav.com said, your going to need a rather robust connection if your in high quality movies. With the speakeasy test, you can see exactly how fast your internet is so if you have to call Netflix again, you can have some proof that your internet is fine.
__________________
Computer Repair with Care,
Computer Corner
Local Computer Repair and Service- The Villages, Leesburg, and Lake County Florida
(Office) 352-460-1155
(Store) 205 W. North Blvd (441), Leesburg, Fl. 34748
(Website)
http://www.ComputerCornerFL.com