I will be happy to provide the details of my first and last visit to City Furniture in The Villages. I used the online form on the City Furniture site to complain. I was assured they were very sorry and took my complaint seriously. I was offered a set of wine glasses "worth $100." for my trouble (I need this like a hole in the head). Here is the text of what I sent them:
From: Web Site Customer Service E-mails
Sent: Sunday, November 24, 2013 7:11 AM
To: Web Site Customer Service E-mails
Subject: eCommerce Customer - Contact Us Form
Comment: I visited your new store in The Villages FL (Plaza Grande) yesterday. We are used to City Furniture having relocated from Fort Lauderdale and having purchased many items from your stores there. I will not be going back. Your salesperson showed no interest in what type of decor I had and when I did not like the first one or two things she showed me, she made up an excuse and said she had to leave us immediately. Three minutes later I saw her talking with her next customer who had just walked in. This type of "service" will NOT make it here in The Villages. Southern Living offered true consultation, even in one's home, at no cost. Villagers require and expect patience, advice and expertise. Also you need more traditional furnishings that may blend better with what Villagers already have.
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