We had the same deal, and by our own mistake, let the incentive coupon expire. We told our server about it who suggested we speak to the manager that night. We spoke to him, and he allowed us to use the coupon even though it was expired. We have found that most of the time if you ask to speak to the manager in person, you will get farther with your request. They still might say "no", but it is a little harder to say "no" to a customer's face than over the phone. Plus , we always are polite and respectful. (That is not directed to the OP because I have no idea who you are, but saying the old honey catches more flys thing)
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