These cable companies feel they have a monopoly, so they treat their existing customers badly. The attitude of " we don"t care about one customer". One customer multiplied by thousands, will get their attention.
One must ask to cancel their services before they begin to even care about doing something to retain a customer, They treat new customers with kid gloves, and dump on existing customers.
Sevice reps will tell of horror stories of dealing, with unreasonable customers.
Lumping everyone together is a big customer relations error, on their part. It amazes me how some reps keep their jobs as they are a storehouse of misinformation. I had the same problem with CenturyLink and Directv. They need to train their people better.
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"It doesn't cost "nuttin", to be nice".  MOM
I just want to do the right thing! Uncle Joe, (my hero).
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