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Comcast Arrogance
Two weeks ago I received my comcast bill, nearly $300/mo. I had been with Comcast and their former co's. For 9 plus years. Two years ago, we moved to our new residence. Prior to moving our bill was bout $139/mo.
When I called customer I was told the increases were due to promo packages they gave me. So, even though I had been a constant customer, who just moved to a new home, they had to put me in their promo package. After getting no where with the customer service person, she connected me with the manager of marketing. I explained my problem and she said the only thing she could do was to give a $20/mo reduction for 6 mos., as part of their "customer loyalty" pkg. After all that I called a competitor (centurylink) and had them install everything for $102/mo less for their Pemium pkg. Today I took my comcast boxes, router etc., back to the comcast office to terminate service. The man at the counter asked why we were terminating, for which I explained the cost problem. He said he could give me a guaranteed price better than I now have, for two years. I wanted him to tell me why he can do that, yet this supposed head honcho in the marketing dept. could not. He just said, that's the way they do things. At any rate, I told him that as a matter of principal, I was sticking with Centurylink; at least for now. It certainly appears the corp. policy-makers do not have as much a concern of keeping loyal customers as do the young people in the trenches. The greed is beyond absurd. There, now I've been able to vent. |
Actually seeing the equipment coming back and you actually cancelling, makes these companies much more anxious to keep you happy.
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They are notoriously bad in this area. They are consistently rated as one of the worst companies in customer service nationwide, period!
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i have been calling comcast since Friday.. first to order the MLB for the big baby Prirate baseball fan in the house and then the box on the lanai quit .. each time I call .. wait time over 30 min.. get automated call back and twice that callback disconnected.. each time I do have the privilege to spk with someone they sound like they are in India or Philippines, reading from a scipt.. long story but I am so frustrated..BTW.. wasted trip to office.. they don;'t have boxes there .. have to have tech come to house.. grrr. thanks for allowing me to vent.
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I had a lightning strike in my home area which knocked at my Comcast service which includes cable, internet and phone. I called on Sat. AM for a repair appointment ASAP and they told me it would be 7 days until they could offer me repair service. On Monday I was back on the phone requesting a better date as having to wait 7 days was ridiculous. I had numerous promixes of better dates but they kept forgetting to call and confirm. I ended up calling everyday and finally they moved my repair appointment up by 1 day but I was then obligated to wait for them from 8 AM until 7 PM. I didn't care what I had to do as long as I could get service restored. They did show up @ 2 PM on Wednesday and got cable back up but I needed computer work done and my portable phone system was shot. None of these problems were apparent until after they made their repairs. Called computer guy and he was there on Thursday to get me back on line and I went to Walmart and bought a new pone system. VERY disappointing to be paying top dollar for their service and not be able to get a repair service call to fix their equipment.
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We never call Comcast. It is an exercise in frustration. We use the online chat. We would cancel them in a heartbeat if Brighthouse came north of 466A. |
My husband and I went to Direct TV for a fraction of the cost of our comcast. I also had been with Comcast for probably 20+ years and only saw price increases. They give super deals to new customers, but all of us long term customers are paying high prices for them to have it. When we took our equipment back, we didn't even have to tell her why, she told us. She also said she could have reduced it when their main offices couldn't. Usually most people would have another service in place before returning equipment, so what is the point? Goodbye Comcast, both in Mkchigan and The Villages. You aren't missed!
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A few years ago, after getting no satisfaction from phoning Comcast customer service, I eMailed their main office in PA. Next day I got a call from the manager in Leesburg. Things were fixed shortly thereafter.
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This may be a stupid question but why do the developer and home owners associations not have any sway with Comcast or any company that might have a near monopoly here in Villages.
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These cable companies feel they have a monopoly, so they treat their existing customers badly. The attitude of " we don"t care about one customer". One customer multiplied by thousands, will get their attention.
One must ask to cancel their services before they begin to even care about doing something to retain a customer, They treat new customers with kid gloves, and dump on existing customers. Sevice reps will tell of horror stories of dealing, with unreasonable customers. Lumping everyone together is a big customer relations error, on their part. It amazes me how some reps keep their jobs as they are a storehouse of misinformation. I had the same problem with CenturyLink and Directv. They need to train their people better. |
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Please be sure to keep the receipt they gave you. Comcast kept sending me bills for a modem they said I did not return. Fortunately my receipt showed I had and an employee of the local Comcast store filed for a correction. Two months later all was well. |
I would be surprised if TV isn't getting paid by Comcast for the monopoly they have...
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We moved to Sanibel and started service with Comcast. Six days later our house was hit by lightening. Same like above, it would take a week. Called Brighthouse and they came the next day. Customer service is wonderful. Price is good too.
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Can you imagine how bad things wil get if the merger with Time Warner is approved? Comcast is the worst company I have ever dealt with.
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