[dbussone]

Originally Posted by foxmeadow

Two weeks ago I received my comcast bill, nearly $300/mo. I had been with Comcast and their former co's. For 9 plus years. Two years ago, we moved to our new residence. Prior to moving our bill was bout $139/mo.

When I called customer I was told the increases were due to promo packages they gave me. So, even though I had been a constant customer, who just moved to a new home, they had to put me in their promo package. After getting no where with the customer service person, she connected me with the manager of marketing. I explained my problem and she said the only thing she could do was to give a $20/mo reduction for 6 mos., as part of their "customer loyalty" pkg.

After all that I called a competitor (centurylink) and had them install everything for $102/mo less for their Pemium pkg.

Today I took my comcast boxes, router etc., back to the comcast office to terminate service. The man at the counter asked why we were terminating, for which I explained the cost problem. He said he could give me a guaranteed price better than I now have, for two years. I wanted him to tell me why he can do that, yet this supposed head honcho in the marketing dept. could not. He just said, that's the way they do things. At any rate, I told him that as a matter of principal, I was sticking with Centurylink; at least for now.

It certainly appears the corp. policy-makers do not have as much a concern of keeping loyal customers as do the young people in the trenches. The greed is beyond absurd. There, now I've been able to vent.

Please be sure to keep the receipt they gave you. Comcast kept sending me bills for a modem they said I did not return. Fortunately my receipt showed I had and an employee of the local Comcast store filed for a correction. Two months later all was well.