Comcast started charging me for a modem I owned when I switched to "Seasonal". Numerous calls did not resolve the charges despite their promises. I finally learned about Debbie Brainard and sent her an email outlining what happened. A day later, received a phone call form one of her assistants advising they will credit me with all the modem charges. I checked my account on-line and the credit was posted. It is not just Comcast, our daughter had a problem with Verizon Fios and ended up switching to Comcast.
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