I can't say enough in support of Direct TV and their service. I will pass on a problem we had and what we found. We could not attach the Internet to Direct TV so we could access On Demand, etc. Direct TV could not do more to help us but had not faced this same problem in the past. I contacted "GeekaToo" who also advertise on TOTV's. They responded quickly and fixed it in record time. It appears it was a problem in the Cache and how it needed to work better. Can't go further but if anyone has a problem like this I would strongly suggest you call "GeeKaToo". In fact you may want to use them for Computer problems.
Ask for Robert Hanlon since he was exceptual in handling our problem. Unlike Geeks at Best Buy they do not demand their money up front before they will give a date when a service person will show up and the [Geekatoo] was about 35% cheaper than Geeks At Best Buy. Kinds of backs up the Advistisers in TOTV are good business source's