We also have had directv for many years. Our bills started to creep up and strange small fees were appearing on our bill. I called and after speaking with rep #1. Was transferred to the "loyalty" or "customer retention" dept. Rep #2 offered us a smaller channel package. Gave us 12 mo of credit on the genie, and 12 mo credit on whole house DVR and just for good measure offered the NFL season ticket at no cost! "Ding, Ding, Ding!! Winner!!!!
Our bill is now almost half of what it was. I asked to be locked in at this price, but it's only for 12 mo. Rep#2 suggested we call "loyalty" dept before the end of the 12 months and ask for an offer I can't refuse! Works for me. And hubby is Thrilled with the NFLseason ticket. He thinks I'm a genius! That's good enough for me.
But basicly we LOVE Directv and love the fact that they will work with you. I refuse to pay $100/mo for TV.
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