Having worked at IRS I know that the IRS contacts taxpayers only via regular mail...they will not call you or send an email. IRS uses Notices to contact taxpayers and the Notice number will be listed at the top of the contact so you can look that up on the IRS webpage...also, as a previous post mentioned, in the Notice there will be contact telephone numbers and names for you to use. The issue will be stated in the body of the Notice and in your instance, I imagine they would have listed the name of the insurance company so you could readily go back and check your records. Definitely does not sound like a legitimate contact to me if your contact did not provide the above information.
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