gfmucci
06-11-2008, 06:54 PM
In my research of which of these services to subscribe to, I have reached the following tentative conclusions:
Embarq hi-speed services customer satisfaction is better than Comcast* See http://www.jdpower.com/corporate/news/releases/pdf/2007210.pdf (look at "South Region" bar chart)
Embarq price is more "up front" for all service, both on the internet site and over the phone.* Two phone calls to Comcast revealed two different promotional rates: a 6 month and a 1 year introductory rate.* No "post introductory rate" prices were published on the web site or known by phone salespeople, which to me indicates we should then rely upon the regular Comcast rates.
Embarq prices appear to be $15 to $20 per month cheaper than Comcast for most equivalent internet, TV, and phone service packages, based on their regular rates.
Embarq website is more straight forward and informative.
Several "unknowns" still exist in my mind...
What kinds of annual Embarq price increases, if any, have you observed?
How does the advertised 3.0 M download speed of Embarq in this area compare to whatever cable speeds you have been accustomed to?
How has your DISH TV (the TV service that comes with the Embarq package) service compared with any cable service you have had?
How fast is "channel changing" on DISH satellite compared to cable TV?
Do you have to use a separate remote (other than that which came with your TV) for High Definition TV for both of these services?
Is there any appreciable difference in Hi definition program offerings between Embarq and Comcast?
Embarq hi-speed services customer satisfaction is better than Comcast* See http://www.jdpower.com/corporate/news/releases/pdf/2007210.pdf (look at "South Region" bar chart)
Embarq price is more "up front" for all service, both on the internet site and over the phone.* Two phone calls to Comcast revealed two different promotional rates: a 6 month and a 1 year introductory rate.* No "post introductory rate" prices were published on the web site or known by phone salespeople, which to me indicates we should then rely upon the regular Comcast rates.
Embarq prices appear to be $15 to $20 per month cheaper than Comcast for most equivalent internet, TV, and phone service packages, based on their regular rates.
Embarq website is more straight forward and informative.
Several "unknowns" still exist in my mind...
What kinds of annual Embarq price increases, if any, have you observed?
How does the advertised 3.0 M download speed of Embarq in this area compare to whatever cable speeds you have been accustomed to?
How has your DISH TV (the TV service that comes with the Embarq package) service compared with any cable service you have had?
How fast is "channel changing" on DISH satellite compared to cable TV?
Do you have to use a separate remote (other than that which came with your TV) for High Definition TV for both of these services?
Is there any appreciable difference in Hi definition program offerings between Embarq and Comcast?