Missing Packages

[Cathy Kennedy]

Where do missing packages go? Are they like socks or Tupperware tops? Amazon says they delivered a package to our parcel locker on 8/17. No package and/or key left in our parcel locker. Left a note for mail carrier but have not gotten any reply. We continue to get other peoples packages and make sure we get them to the correct address. If anyone has come across a package for 5579 Brett Way could you please let me know. I'd be happy to pick it up. TIA

[retiredguy123]

If you don't receive the packages, I think Amazon will replace them. If not, I would dispute the credit card charge with my bank.

[Bogie Shooter]

Where do missing packages go? Are they like socks or Tupperware tops? Amazon says they delivered a package to our parcel locker on 8/17. No package and/or key left in our parcel locker. Left a note for mail carrier but have not gotten any reply. We continue to get other peoples packages and make sure we get them to the correct address. If anyone has come across a package for 5579 Brett Way could you please let me know. I'd be happy to pick it up. TIA

Make an effort to speak with the mail sorter. I have found them to be very helpful when I asked.
Our station has a slot for mis-sorted mail, no need to deliver to the correct address.

[FLgirlNow]

Where do missing packages go? Are they like socks or Tupperware tops? Amazon says they delivered a package to our parcel locker on 8/17. No package and/or key left in our parcel locker. Left a note for mail carrier but have not gotten any reply. We continue to get other peoples packages and make sure we get them to the correct address. If anyone has come across a package for 5579 Brett Way could you please let me know. I'd be happy to pick it up. TIA
I posted a thread on here a couple of months ago for the same issue. My mailbox is at Chula Vista. Had to escalate my lost packages (more than one) to the Manager at the Post Office in Lady Lake. Long story, short: after escalating the problem up to the SunCoast District, did get some help but it was short-lived.

Since then have received other's people packages (I just go deliver to their house), have also just this last week had another of my packages say it was delivered to my box and not there & no key. Printed off the tracking info and took to the Lady Lake PO and spoke to a Manager (Matt). I will note I had previously tried to talk to our Carrier who was in the back of our boxes, but she refused to talk to me and said it wasn't her responsibility to find misdelivered packages.

Found out from Matt that they use a contractor service Carrier for packages. He tried to get ahold of the guy on the phone and couldn't reach him. Matt said he'd go up to the boxes to see if he could find my package and then call me within a couple of hours. He did just that. Found my package in another person's box and then put it in mine. Also he STILL had not heard back from the contract carrier.

Will make another note that while I was standing at the post office waiting for Matt to first try to reach the carrier, two other women were speaking with another person at the post office and they had 3 packages missing. It had been a couple days and the post office had given up trying to find them. They were being told all they could do was file a claim on-line. They were very angry and frustrated.

If it's priority mail then there's insurance where a claim can be filed. If it's not, then many times you're out of luck. Many products on Amazon are small business sellers and can't and shouldn't be held responsible for the incompetence of the post office. Postage was paid and the USPS is responsible to deliver. If they don't, they should be the ones to pay for the product and the customer -- us -- shouldn't have to go through the frustrating hassle of filing out claim forms, etc. In fact, the Carrier should have to complete the claim form and then they'd probably learn to be more careful when delivering packages & mail.

Don't know which post office box location you're at, but you're not alone in the frustration of frequently missing packages or having to go redeliver. As for their "redelivery box" -- had a letter for someone else and wrote on it "not at this address, return to sender" and the carrier just put it back in my box. I had to take it to the Post Office and explain and give it to one of the clerks (envelope return address looked like it might be something important and it also said "don't forward").

[Number 10 GI]

Our granddaughter lived with us for a short time. She was expecting a package because she had received a text message that it had been delivered. When we went to the postal station there wasn't anything in the mail box. She noticed a package setting on top of the newspaper sales container and it was her package. Apparently the key for the package box had been placed in the wrong mail box and whoever that mail box belonged to just put it on the newspaper box. Didn't have the courtesy to even try to do something with it so that it didn't become stolen.

[retiredguy123]

I posted a thread on here a couple of months ago for the same issue. My mailbox is at Chula Vista. Had to escalate my lost packages (more than one) to the Manager at the Post Office in Lady Lake. Long story, short: after escalating the problem up to the SunCoast District, did get some help but it was short-lived.

Since then have received other's people packages (I just go deliver to their house), have also just this last week had another of my packages say it was delivered to my box and not there & no key. Printed off the tracking info and took to the Lady Lake PO and spoke to a Manager (Matt). I will note I had previously tried to talk to our Carrier who was in the back of our boxes, but she refused to talk to me and said it wasn't her responsibility to find misdelivered packages.

Found out from Matt that they use a contractor service Carrier for packages. He tried to get ahold of the guy on the phone and couldn't reach him. Matt said he'd go up to the boxes to see if he could find my package and then call me within a couple of hours. He did just that. Found my package in another person's box and then put it in mine. Also he STILL had not heard back from the contract carrier.

Will make another note that while I was standing at the post office waiting for Matt to first try to reach the carrier, two other women were speaking with another person at the post office and they had 3 packages missing. It had been a couple days and the post office had given up trying to find them. They were being told all they could do was file a claim on-line. They were very angry and frustrated.

If it's priority mail then there's insurance where a claim can be filed. If it's not, then many times you're out of luck. Many products on Amazon are small business sellers and can't and shouldn't be held responsible for the incompetence of the post office. Postage was paid and the USPS is responsible to deliver. If they don't, they should be the ones to pay for the product and the customer -- us -- shouldn't have to go through the frustrating hassle of filing out claim forms, etc. In fact, the Carrier should have to complete the claim form and then they'd probably learn to be more careful when delivering packages & mail.

Don't know which post office box location you're at, but you're not alone in the frustration of frequently missing packages or having to go redeliver. As for their "redelivery box" -- had a letter for someone else and wrote on it "not at this address, return to sender" and the carrier just put it back in my box. I had to take it to the Post Office and explain and give it to one of the clerks (envelope return address looked like it might be something important and it also said "don't forward").
I disagree that the seller should not be responsible if you do not receive a package. If the seller chooses to use the USPS as their delivery agent, then they should be responsible if you don't receive the package. I think if you dispute the charge on your credit card, the bank will back you up on that. Non-delivery is a disputable issue.

[Love2Swim]

The contract worker for USPS that handles packages does a crappy job. I too had a package delivered, it apparently went into the wrong locker box, and I was out of luck. The postal worker was little help. I tried to file a claim online but was denied.

[DAVES]

I disagree that the seller should not be responsible if you do not receive a package. If the seller chooses to use the USPS as their delivery agent, then they should be responsible if you don't receive the package. I think if you dispute the charge on your credit card, the bank will back you up on that. Non-delivery is a disputable issue.

My two cents worth. A guess the person is selling on ebay. I used to but no longer do so for several reasons. Main on being when I did it I was selling the way too much stuff I had in my home. On ebay most everyone pays with paypal. Almost no matter what paypal will take the buyers side. Claimed non delivery and they simply take the money from the seller. I used to charge enough on shipping to cover insurance. A buyer can and some do threaten a seller with negative feedback-your reputation as a seller.
A seller can no longer leave negative feed back for a buyer. The worst scam artist in the world, if they only buy will have 100% positive feedback. Most people are honest NOT ALL ARE. Thou shalt not steal. For many they read that as you can't steal from me but it is fine for me to steal from you. Others, many others, I wouldn't steal from a person but stealing from a business that is fine.

[DAVES]

The contract worker for USPS that handles packages does a crappy job. I too had a package delivered, it apparently went into the wrong locker box, and I was out of luck. The postal worker was little help. I tried to file a claim online but was denied.

Not sure I understand. USPS, whoever shipped it, what ever it was, did they pay to have it insured? Did they pay for tracking? As far as a claim, I've not done this in a long time but,
If, I recall for some reason they will not insure photos. Perhaps, irreplaceable? Valuable stuff-coins, gold you can at extra cost, of course, send it out, I think it is called registered.

You can call the post office talk to a HUMAN. I've found them knowledgeable and helpful.
ON LINE? I've been wrestling with ATT a monster computerized company. Aside they have a great talking computer. I was not sure, so I asked, it and confirmed it is a computer. I directly asked for a HUMAN. It went back to how can I help you?
A lot of work to do it. I got through to a HUMAN. Insisted on a manger and I got it done.

Stress does not effect your health. Stress that you cannot do anything about does.
Reality, we are in the computer age. I would be lost without mine. THEY ARE KILLING US AND PROGRAMMED NOT TO CARE.

[jedalton]

Where do missing packages go? Are they like socks or Tupperware tops? Amazon says they delivered a package to our parcel locker on 8/17. No package and/or key left in our parcel locker. Left a note for mail carrier but have not gotten any reply. We continue to get other peoples packages and make sure we get them to the correct address. If anyone has come across a package for 5579 Brett Way could you please let me know. I'd be happy to pick it up. TIA
had same problem for over a year. Got no help from Postmaster

[retiredguy123]

My two cents worth. A guess the person is selling on ebay. I used to but no longer do so for several reasons. Main on being when I did it I was selling the way too much stuff I had in my home. On ebay most everyone pays with paypal. Almost no matter what paypal will take the buyers side. Claimed non delivery and they simply take the money from the seller. I used to charge enough on shipping to cover insurance. A buyer can and some do threaten a seller with negative feedback-your reputation as a seller.
A seller can no longer leave negative feed back for a buyer. The worst scam artist in the world, if they only buy will have 100% positive feedback. Most people are honest NOT ALL ARE. Thou shalt not steal. For many they read that as you can't steal from me but it is fine for me to steal from you. Others, many others, I wouldn't steal from a person but stealing from a business that is fine.
The OP said the package was ordered on Amazon, not Ebay.

[GRACEALLEMAN]

Where do missing packages go? Are they like socks or Tupperware tops? Amazon says they delivered a package to our parcel locker on 8/17. No package and/or key left in our parcel locker. Left a note for mail carrier but have not gotten any reply. We continue to get other peoples packages and make sure we get them to the correct address. If anyone has come across a package for 5579 Brett Way could you please let me know. I'd be happy to pick it up. TIA

We are on "Informed Delivery " with th3 Post office. Tells you everyday what mail has been scanned before delivered including Amazon...HOWEVER NOT ALWAYS correct. 3 or 4 times a week missing something. We've been waiting on a Credit card for 3 weeks. Called Bank 8 times...their excuse is ...the banks.... is the post office.

[Kgcetm]

This happens too often to be misdirected mail.

[MrFlorida]

I always try to shop on Amazon, if the package gets lost, or you never receive it, they will send you another one, or give you a refund. Sadly, I do not trust the USPS anymore, they don't have a good track record in delivering my mail or packages.

[Priebehouse]

Where do missing packages go? Are they like socks or Tupperware tops? Amazon says they delivered a package to our parcel locker on 8/17. No package and/or key left in our parcel locker. Left a note for mail carrier but have not gotten any reply. We continue to get other peoples packages and make sure we get them to the correct address. If anyone has come across a package for 5579 Brett Way could you please let me know. I'd be happy to pick it up. TIA

We had an issue with a package as well and went to the actual post office for a trace. Come to find out, the package was delivered to our MICHIGAN address instead of the Florida address (an issue with the order placement, oops!) Try them for a definitive answer.

[M2inOR]

My gist from all this:

The USPS is NOT managing its contract workers that deliver mail and packages at the postal stations.

I'm not sure how much they are paid, but it seems there are a few slackers.

I've had two negative experiences:

1. Mail item placed into wrong box; eventually turned up a week later. Contractors need to be careful - not every resident is here full time!

2. USPS notified me that package was in a locker. I happened to catch the contract employee, and asked "what gives?" Carrier responded that he scans first but doesn't always get the package into the box right away. Our previous carrier only scanned after the box was placed into the locker.

Perhaps training is an issue?

My solution? I got a PMB for high priority and valuable items, or use FedEx or UPS.

One more thing with Amazon: purchaser has little control over delivery method. Could be USPS, FedEx, UPS, or Amazon's own delivery drivers.

[DaleDivine]

I'm glad we have fantastic mail people in Charlotte. If the package is too large for a box, She will deliver it to my house in her personal car using her gas.
:bigbow::clap2::clap2:

[retiredguy123]

I'm glad we have fantastic mail people in Charlotte. If the package is too large for a box, She will deliver it to my house in her personal car using her gas.
:bigbow::clap2::clap2:
It's her job to deliver the packages to your house. She gets reimbursed for using her car and gas.

[Girlcopper]

Our granddaughter lived with us for a short time. She was expecting a package because she had received a text message that it had been delivered. When we went to the postal station there wasn't anything in the mail box. She noticed a package setting on top of the newspaper sales container and it was her package. Apparently the key for the package box had been placed in the wrong mail box and whoever that mail box belonged to just put it on the newspaper box. Didn't have the courtesy to even try to do something with it so that it didn't become stolen.
Yeah, the could have done something with the package but is probably just as annoyed as everyone else with getting wrong packages. Put the blame where it belongs. Its not anyones responsibility except the post office.

[ffresh]

Where do missing packages go? Are they like socks or Tupperware tops? Amazon says they delivered a package to our parcel locker on 8/17. No package and/or key left in our parcel locker. Left a note for mail carrier but have not gotten any reply. We continue to get other peoples packages and make sure we get them to the correct address. If anyone has come across a package for 5579 Brett Way could you please let me know. I'd be happy to pick it up. TIA

Amazon will reimburse you - happened to me yesterday via email that my package had been delivered, with a photo of the location (not my porch). They reimbursed me within 15 mins (online chat). Today my neighbor delivered the package to me ... Oh well, now I have to call Amazon for pickup :ohdear:

[KRMACK55]

Where do missing packages go? Are they like socks or Tupperware tops? Amazon says they delivered a package to our parcel locker on 8/17. No package and/or key left in our parcel locker. Left a note for mail carrier but have not gotten any reply. We continue to get other peoples packages and make sure we get them to the correct address. If anyone has come across a package for 5579 Brett Way could you please let me know. I'd be happy to pick it up. TIA
Kathy I love the analogy ! I’ve had that problem as well. I call the Seattle number refuse to speak with their overseas call center get an American tell them I did not receive they issued full credit and reship about 4 times here . It’s grueling because their customer service is soo awful as are Macy’s Walmart etc that have taken customer service offshore!

Make sure you have a credit card that fights for you to dispute these charges ! My US Bank is now awful ! The big banks are that way also.

[junemarie]

Where do missing packages go? Are they like socks or Tupperware tops? Amazon says they delivered a package to our parcel locker on 8/17. No package and/or key left in our parcel locker. Left a note for mail carrier but have not gotten any reply. We continue to get other peoples packages and make sure we get them to the correct address. If anyone has come across a package for 5579 Brett Way could you please let me know. I'd be happy to pick it up. TIA

Cathy hope you do find your pkge but sure appreciated your humor😅

[KRMACK55]

The contract worker for USPS that handles packages does a crappy job. I too had a package delivered, it apparently went into the wrong locker box, and I was out of luck. The postal worker was little help. I tried to file a claim online but was denied.
This is considered rural so you’re not going to get the service that the USPS provides ! You have no recourse ! Post office has a loss every year yet gives the PO general a bonus close to a million. Reform is unlikely.

[richs631]

This is totally on the mail carrier. Amazon can not deliver to the parcel locker. It must have been shipped via the post office.

[johnwwells3]

Where do missing packages go? Are they like socks or Tupperware tops? Amazon says they delivered a package to our parcel locker on 8/17. No package and/or key left in our parcel locker. Left a note for mail carrier but have not gotten any reply. We continue to get other peoples packages and make sure we get them to the correct address. If anyone has come across a package for 5579 Brett Way could you please let me know. I'd be happy to pick it up. TIA

I had the same problem a few weeks ago. I had not received the package denoted as delivered for three days. I contacted amazon online and got very good results -- a quick refund (that day) and they reordered the product for me. I had also made an online complaint to the post office. The next day a manager called and said he would look into it. Within an hour he called again and said the package would be delivered that day. It showed up at my door within a few hours. I had to call amazon and have the refund and new order cancelled. They were very accommodating. I also sent a message to the post office commending the manager who went out of his way to retrieve my missing package.

[Bellavita]

if it is anything like our postal station who knows what box they put it in. Most people give it back I assume there is a tiny bit of people who enjoy your orders

[bonnieww60]

We live in Monarch Grove Several weeks ago we had delivery confirmation for three packages. Went to the mailboxes no packages no mail. Went the next day no packages no mail. Knocked on the door at the mailboxes and delivery person came out I explained what was going on and he asked me do I check my mailbox every day because my mailbox had been jammed full I told him no I check it every day and there’s been no mail for three days and no packages so he handed me a key and direct me to a delivery box which had two packages in but none of the ones that were missing. Escalated it at Lady Lake post office only to be told they called the contract worker and the contract worker said our post office bags have been jammed full of stuff. Miraculously next day or three missing packages sadly turned up.

[dougawhite]

Check your front door; it's probably sitting right there.

[Cathy Kennedy]

I don't mind taking them to the correct address - at least that way I know the person did get it.

[Cathy Kennedy]

I check my porch daily. Not left there. Also, Amazon specifically said it was placed in the postal locker. Amazon did schedule a replacement, but I haven't seen that one yet either. Maybe it went to keep the other package company!

[Cathy Kennedy]

Check your front door; it's probably sitting right there.
I check my porch daily. Not left there. Also, Amazon specifically said it was placed in the postal locker. Amazon did schedule a replacement, but I haven't seen that one yet either. Maybe it went to keep the other package company!

[Bella6368]

Where do missing packages go? Are they like socks or Tupperware tops? Amazon says they delivered a package to our parcel locker on 8/17. No package and/or key left in our parcel locker. Left a note for mail carrier but have not gotten any reply. We continue to get other peoples packages and make sure we get them to the correct address. If anyone has come across a package for 5579 Brett Way could you please let me know. I'd be happy to pick it up. TIA

I have read threads like yours often. Question is why haven't Villagers addressed this situation with The Villages? Seems to me that if enough people complain about the same situation, perhaps it might put some pressure on The Villages to improve what appears to be a pretty lousy pkg. delivery system.

[wisbad1]

I posted a thread on here a couple of months ago for the same issue. My mailbox is at Chula Vista. Had to escalate my lost packages (more than one) to the Manager at the Post Office in Lady Lake. Long story, short: after escalating the problem up to the SunCoast District, did get some help but it was short-lived.

Since then have received other's people packages (I just go deliver to their house), have also just this last week had another of my packages say it was delivered to my box and not there & no key. Printed off the tracking info and took to the Lady Lake PO and spoke to a Manager (Matt). I will note I had previously tried to talk to our Carrier who was in the back of our boxes, but she refused to talk to me and said it wasn't her responsibility to find misdelivered packages.

Found out from Matt that they use a contractor service Carrier for packages. He tried to get ahold of the guy on the phone and couldn't reach him. Matt said he'd go up to the boxes to see if he could find my package and then call me within a couple of hours. He did just that. Found my package in another person's box and then put it in mine. Also he STILL had not heard back from the contract carrier.

Will make another note that while I was standing at the post office waiting for Matt to first try to reach the carrier, two other women were speaking with another person at the post office and they had 3 packages missing. It had been a couple days and the post office had given up trying to find them. They were being told all they could do was file a claim on-line. They were very angry and frustrated.

If it's priority mail then there's insurance where a claim can be filed. If it's not, then many times you're out of luck. Many products on Amazon are small business sellers and can't and shouldn't be held responsible for the incompetence of the post office. Postage was paid and the USPS is responsible to deliver. If they don't, they should be the ones to pay for the product and the customer -- us -- shouldn't have to go through the frustrating hassle of filing out claim forms, etc. In fact, the Carrier should have to complete the claim form and then they'd probably learn to be more careful when delivering packages & mail.

Don't know which post office box location you're at, but you're not alone in the frustration of frequently missing packages or having to go redeliver. As for their "redelivery box" -- had a letter for someone else and wrote on it "not at this address, return to sender" and the carrier just put it back in my box. I had to take it to the Post Office and explain and give it to one of the clerks (envelope return address looked like it might be something important and it also said "don't forward").
Really nasty people working in mail station. We had a really nice girl before they did a change couple years ago. Not a smart move. Ours blows smoke out the boxes, stinks!

[Bogie Shooter]

I have read threads like yours often. Question is why haven't Villagers addressed this situation with The Villages? Seems to me that if enough people complain about the same situation, perhaps it might put some pressure on The Villages to improve what appears to be a pretty lousy pkg. delivery system.

…..delivery system. Not run by The Villages.
Where did you get that idea?

[BrendaEden]

Where do missing packages go? Are they like socks or Tupperware tops? Amazon says they delivered a package to our parcel locker on 8/17. No package and/or key left in our parcel locker. Left a note for mail carrier but have not gotten any reply. We continue to get other peoples packages and make sure we get them to the correct address. If anyone has come across a package for 5579 Brett Way could you please let me know. I'd be happy to pick it up. TIA
Put a Ring Doorbell with video on the front door. It captures every movement. I can check it anytime from my phone😁.

[retiredguy123]

I have read threads like yours often. Question is why haven't Villagers addressed this situation with The Villages? Seems to me that if enough people complain about the same situation, perhaps it might put some pressure on The Villages to improve what appears to be a pretty lousy pkg. delivery system.
The Villages has no control over the U.S. Postal Service. It is operated by the Federal Government.

[EdFNJ]

I disagree that the seller should not be responsible if you do not receive a package. If the seller chooses to use the USPS as their delivery agent, then they should be responsible if you don't receive the package. I think if you dispute the charge on your credit card, the bank will back you up on that. Non-delivery is a disputable issue. Except (in OP's case) tracking said DELIVERED. Amazon WILL replace it once or maybe even twice if it isn't high value but if it says DELIVERED you are SOL with USPS and probably the seller. The credit card company MIGHT give you a break if it's a small amount but again, if it says DELIVERED it's likely you will be SOL. If I mail something to someone and it says DELIVERED it's no longer my problem. Filing a claim would get a immediate DECLINED from USPS and likely even UPS or FEDEX.

[retiredguy123]

Except (in OP's case) tracking said DELIVERED. Amazon WILL replace it once or maybe even twice if it isn't high value but if it says DELIVERED you are SOL with USPS and probably the seller. The credit card company MIGHT give you a break if it's a small amount but again, if it says DELIVERED it's likely you will be SOL. If I mail something to someone and it says DELIVERED it's no longer my problem. Filing a claim would get a immediate DECLINED from USPS and likely even UPS or FEDEX.
I have never had this specific event occur. But, if Amazon didn't replace the package, I would dispute the credit card charge with my bank. I wouldn't file a complaint with the USPS because they are the delivery agent hired by Amazon. To me, delivered means that it was delivered to me, and it is Amazon's responsibility to deliver the package to me. The OP's package was not delivered.

[EdFNJ]

I have never had this specific event occur. But, if Amazon didn't replace the package, I would dispute the credit card charge with my bank. I wouldn't file a complaint with the USPS because they are the delivery agent hired by Amazon. To me, delivered means that it was delivered to me, and it is Amazon's responsibility to deliver the package to me. The OP's package was not delivered. Right, but prove you did not get it. That's why they will cover you for low value items maybe 1 or 2 times then close your account. Before coming here I had shipped over 2000 items through eBay and twice I had that issue. Both times to an apartment complex. Since no signature was required Both times usps declined it but since the items were under 20bucks I refunded or reshipped but there is no obligation to do so.

[Bella6368]

…..delivery system. Not run by The Villages.
Where did you get that idea?


Ok, thank you and good to know. Since you have boasted and shared your knowledge of this, then I might ask who is the delivery system of mail run by in TV?

[EdFNJ]

I always try to shop on Amazon, if the package gets lost, or you never receive it, they will send you another one, or give you a refund. Sadly, I do not trust the USPS anymore, they don't have a good track record in delivering my mail or packages.
True, but try that more than a couple times for items maybe $40 or more and see what happens to your account.

[EdFNJ]

Ok, thank you and good to know. Since you have boasted and shared your knowledge of this, then I might ask who is the delivery system of mail run by in TV? It's run by the USPS 100% although don't know who does the actual hiring. The mail boxes themselves are legally USPS property just like a mail box you attach to the side of your house is. I have little doubt this system was arranged between the USPS and the powers that be here in TV (AKA Morse's) for convenience of delivery to 120000+ people.

[tvbound]

This is considered rural so you’re not going to get the service that the USPS provides ! You have no recourse ! Post office has a loss every year yet gives the PO general a bonus close to a million. Reform is unlikely.

"yet gives the PO general a bonus close to a million."


That is untrue.

[Bogie Shooter]

Ok, thank you and good to know. Since you have boasted and shared your knowledge of this, then I might ask who is the delivery system of mail run by in TV?

Boasted?

[Vermilion Villager]

UPS often uses the USPS as a sub contractor on smaller items. Fedex does not, at least in the midwest. I have accounts set up with both UPS and Fedex. If the package is coming by UPS or Fedex I request they ship it to their delivery center and I pick it up there. You can also arrange to have the USPS package sent directly to the post office and pick it up. Never had a lost package yet!

[Nick B]

Thinking back how nice it was to go to Sears Penny's or Montgomery Ward. But here we are.

[PugMom]

I'm glad we have fantastic mail people in Charlotte. If the package is too large for a box, She will deliver it to my house in her personal car using her gas.
:bigbow::clap2::clap2:

yeah, it's the same in our area, too. our gal will hand deliver packages, -ones that are too heavy come by golf cart. we must be the lucky ones. :)

[PugMom]

This is totally on the mail carrier. Amazon can not deliver to the parcel locker. It must have been shipped via the post office.

we have had ours come by the amazon delivery truck.

[newgirl]

Happens to me all the time, most of the time( not Amazon, they are good most of the time) I end up without the item and without getting my money back. If ups said they delivered it ( and say they have GPS to prove it even when I have been home all day) your screwed.
I don't know why we do not get mail delivered to our homes like every other house I have lived in. With so many retired folks that can no longer drive or are sick, it just seems like a crazy thing to have to go to your mailbox a mile away everyday.

[DeafDeaf]

Every time my package is delivered, the AMAZING AMAZON guy took a photo and texted it to me - so I know it is delivered there!

[CoachKandSportsguy]

With the USPS funding cuts and other current issues, the delivery system is filled with the guaranteed graduates of the modern public education system. A faux credit card advertisement regular envelope was opened prior to delivery to see if the account number could be copied and used prior to the delivery. . . It wasn't a bank credit card so no big deal.

So keep your credit card limits as low as possible, helps with value on the black market. Learn to shop locally with cash, and remember that any one with an address of the villages is assumed to be rich from the perception of the working class. It not your reality that is important, it is everyone else's perception which is their reality which is with what everyone deals.

good luck all

[DLJ1657]

It's run by the USPS 100% although don't know who does the actual hiring. The mail boxes themselves are legally USPS property just like a mail box you attach to the side of your house is. I have little doubt this system was arranged between the USPS and the powers that be here in (AKA Morse's) for convenience of delivery to 120000+ people.

I believe the USPS contracts the mail delivery system to our stations. Some contracts may be annual, some longer - not sure. They put out "Invitation to Bid" notices and individuals submit their contract price based on the job description. When they are awarded the contract, USPS pretty much washes its hands of anything that happens once the contractor picks up the mail from whatever depot is supplying (I believe Lady Lake has most of ours). I had a situation a few years ago where I received notification that a package was in my box. When it wasn't there, I knocked on the door and asked the person sorting about it. Two days later it was in my box. I was not so fortunate last year - a small package was reportedly delivered. I contacted the woman who is responsible for our section of the mail station. She was young, new on the job, and had quite the attitude. I've seen the inside of the mail station - with so many people having their mail held periodically, there seems to be piles in corners and on shelves around the building. I assume they "have a system" but to me it looked like clutter! The young woman told me she puts into the correct boxes whatever mail comes in and has no reason to have to look around the building. I called the company who shipped me the product, and they immediately sent out a replacement which I received (this was July 2020). In January 2021 the missing package suddenly appeared in my mailbox!!

[retiredguy123]

I believe the USPS contracts the mail delivery system to our stations. Some contracts may be annual, some longer - not sure. They put out "Invitation to Bid" notices and individuals submit their contract price based on the job description. When they are awarded the contract, USPS pretty much washes its hands of anything that happens once the contractor picks up the mail from whatever depot is supplying (I believe Lady Lake has most of ours). I had a situation a few years ago where I received notification that a package was in my box. When it wasn't there, I knocked on the door and asked the person sorting about it. Two days later it was in my box. I was not so fortunate last year - a small package was reportedly delivered. I contacted the woman who is responsible for our section of the mail station. She was young, new on the job, and had quite the attitude. I've seen the inside of the mail station - with so many people having their mail held periodically, there seems to be piles in corners and on shelves around the building. I assume they "have a system" but to me it looked like clutter! The young woman told me she puts into the correct boxes whatever mail comes in and has no reason to have to look around the building. I called the company who shipped me the product, and they immediately sent out a replacement which I received (this was July 2020). In January 2021 the missing package suddenly appeared in my mailbox!!
Not exactly. The individual mail boxes and the lockers at the postal stations are owned and managed by the USPS, which is the Federal Government. The people who work at the postal stations are either direct Government contractors or they work for a Government contractor who has a contract with the USPS. USPS is responsible for delivering mail to the mail boxes, and everything delivered must have U.S. postage on it. Nothing can be placed in the mail boxes unless postage has been paid. USPS does not "wash its hands" until the mail is delivered into an individual mail box or one the the postal lockers. The Federal Government has total management control over the mail delivery system in The Villages. The Villages really has nothing to do with the mail delivery system.

[jimjamuser]

Where do missing packages go? Are they like socks or Tupperware tops? Amazon says they delivered a package to our parcel locker on 8/17. No package and/or key left in our parcel locker. Left a note for mail carrier but have not gotten any reply. We continue to get other peoples packages and make sure we get them to the correct address. If anyone has come across a package for 5579 Brett Way could you please let me know. I'd be happy to pick it up. TIA
The good ones go to missing-package-heaven. The bad ones are doomed forever to ride in the back of a hot and bumpy UPS truck, where they get crushed and beaten for eternity.

[MrFlorida]

I don't trust USPS anymore, I have most of my mail delivered electronically, especially bills and important documents.

[nancyre]

Apparently not just here. My husband shipped a military group item to a member with insurance - it was an expensive item. He filed a claim with the USPS and was told tough we noted it was delivered to the mail boxes we don't give a crap that the right person got it.

[Kenswing]

The two guys (and their wives) who run our postal station are rock stars. It's FedEx who is constantly screwing up our deliveries.

[retiredguy123]

The two guys (and their wives) who run our postal station are rock stars. It's FedEx who is constantly screwing up our deliveries.
I thought rock stars made millions. Why are they working in a postal station?

[EdFNJ]

I don't trust USPS anymore, I have most of my mail delivered electronically, especially bills and important documents.
Yea, I just had 3 lbs of pistachios delivered by EMAIL! Opening the photo was easy but getting those damned nuts out was a b1tch!

[Pairadocs]

I posted a thread on here a couple of months ago for the same issue. My mailbox is at Chula Vista. Had to escalate my lost packages (more than one) to the Manager at the Post Office in Lady Lake. Long story, short: after escalating the problem up to the SunCoast District, did get some help but it was short-lived.

Since then have received other's people packages (I just go deliver to their house), have also just this last week had another of my packages say it was delivered to my box and not there & no key. Printed off the tracking info and took to the Lady Lake PO and spoke to a Manager (Matt). I will note I had previously tried to talk to our Carrier who was in the back of our boxes, but she refused to talk to me and said it wasn't her responsibility to find misdelivered packages.

Found out from Matt that they use a contractor service Carrier for packages. He tried to get ahold of the guy on the phone and couldn't reach him. Matt said he'd go up to the boxes to see if he could find my package and then call me within a couple of hours. He did just that. Found my package in another person's box and then put it in mine. Also he STILL had not heard back from the contract carrier.

Will make another note that while I was standing at the post office waiting for Matt to first try to reach the carrier, two other women were speaking with another person at the post office and they had 3 packages missing. It had been a couple days and the post office had given up trying to find them. They were being told all they could do was file a claim on-line. They were very angry and frustrated.

If it's priority mail then there's insurance where a claim can be filed. If it's not, then many times you're out of luck. Many products on Amazon are small business sellers and can't and shouldn't be held responsible for the incompetence of the post office. Postage was paid and the USPS is responsible to deliver. If they don't, they should be the ones to pay for the product and the customer -- us -- shouldn't have to go through the frustrating hassle of filing out claim forms, etc. In fact, the Carrier should have to complete the claim form and then they'd probably learn to be more careful when delivering packages & mail.

Don't know which post office box location you're at, but you're not alone in the frustration of frequently missing packages or having to go redeliver. As for their "redelivery box" -- had a letter for someone else and wrote on it "not at this address, return to sender" and the carrier just put it back in my box. I had to take it to the Post Office and explain and give it to one of the clerks (envelope return address looked like it might be something important and it also said "don't forward").

The "keyboard" warriors on this site will of course refute what you have written, you can count on it. I can tell you it has been a nightmare for years, used to have a place down in Spanish Springs where folks who were NOT part of the U.S. Postal service, went through resident's mail and some of the very unprofessional remarks I overheard there I would not repeat (again, there are those who would swear it was not true), in all the ensuing years, we've only found it getting worse (due to Covid and the increased number of mail order deliveries ?). In all the places and all the states and neighborhoods we've lived in throughout the career years, have NEVER had as many letters (some VERY important looking !) delivered to addresses not even close to ours, so many missing packages (so fortunate that we have had other residents bring our packages which had been delivered to them (again, at an address not even close to ours !). Thankfully we live in a community where most people are honest and go out of their way to do the job of the "mail handlers" and delivery people, but yes, it is abysmal, and we all know what happens if one mentions anything that is not "perfect" in The Villages ! It's like you are trashing the entire community if you simply state the truth... as YOU did very well ! I hope you get your package, it's heartbreaking and in some cases very serious (like IRS letters, checks, etc. )

[M2inOR]

Alas, some of the contractors are great and I got to know them in Marsh Bend at the Cattail mail station. unfortunately, other mail stations have had issues.

That is why I have a PMB or Post Office Box for high value deliveries. I don't have time to take care of problems that current contractors have with some of the mail stations. Seems like an undercover operation is waatented to make sure the contractors are doing the job that they are being paid for. It seems to be a simple job, right?

Unless there are penalties forwrong deliveries, mistakes may continue.

As for the wanton errors, there are NO excuses.

That said, have only had one delayed piece of mail from the IRS. I do have informed delivery from the USPS.

One last thing, the mail station contractors should wait to scan until AFTER they place a package into the locker. Not when they unload their cars at the mail station.

[Escape Artist]

I'm reviving this thread because I want to know if Amazon now delivers to your house or it it still to the mail station? It seems ludicrous that they don't deliver to your door when that's what their business is all about - home delivery.

[M2inOR]

I'm reviving this thread because I want to know if Amazon now delivers to your house or it it still to the mail station? It seems ludicrous that they don't deliver to your door when that's what their business is all about - home delivery.

It varies.

Most of my shipments are to the door in Marsh Bend by Amazon delivery van, but a few are by usps, FedEx, or UPS. USPS is usually to a locker at the mail station, or in my box if it fits.

[CoachKandSportsguy]

It seems to be a simple job, right?

Not if you can't read, because you got a pass at the local high school when your box was checked. Postal Delivery is the last job opportunity for those who really shouldn't have graduated. . .

[Bogie Shooter]

Not if you can't read, because you got a pass at the local high school when your box was checked. Postal Delivery is the last job opportunity for those who really shouldn't have graduated. . .

Any retired postal employees have any thoughts on this profound statement?

[graciegirl]

Any retired postal employees have any thoughts on this profound statement?

I didn't ever work at the Post Office, but I never, ever ONCE in my life did I think of those who did as uneducated or had cognitive deficits.

When I think of "mailmen" and other folks who I have met, I think of people performing a service and getting paid. Never had any superior thoughts about the milkman or any person who delivered stuff or did something to get paid. Nope. I can still see their lovely images in my Dick and Jane reader....and they stuck.

Why do people say things like that or even think that way??

[charlieo1126@gmail.com]

I don’t work for post office but that is an awful statement insulting about a half a million people , who I think do a very good job . A guy from New England that can see what they go through in winter or what it’s like here in the summer should have better to say . Let me clear about one thing , contract postal employees do not have the same incentive as regular employees , just like in private business you get what you pay for or you just don’t get people . The business that I see now who are doing well are paying there employees well , I go into Starbucks the staff behind the counter are bumping in to each other there’s so many, same at tropical smoothie, I eat at chops , bonefish , Legacy the other night filled with people still good service , pay people a decent wage and you’ll find good workers , the ups does a mostly great job , i and most people I know must have been awfully lucky in life to not have all the awful things that seem to have happened to everyone on here

[Escape Artist]

I don’t work for post office but that is an awful statement insulting about a half a million people , who I think do a very good job . A guy from New England that can see what they go through in winter or what it’s like here in the summer should have better to say . Let me clear about one thing , contract postal employees do not have the same incentive as regular employees , just like in private business you get what you pay for or you just don’t get people . The business that I see now who are doing well are paying there employees well , I go into Starbucks the staff behind the counter are bumping in to each other there’s so many, same at tropical smoothie, I eat at chops , bonefish , Legacy the other night filled with people still good service , pay people a decent wage and you’ll find good workers , the ups does a mostly great job , i and most people I know must have been awfully lucky in life to not have all the awful things that seem to have happened to everyone on here

It sounds like you've led a charmed life! Or maybe you don't get irritated easily. All I know is when I was growing up being a mail carrier was considered a top government job. It was common knowledge that they had to take an IQ test or similar in order to be hired. I'm sure that's all changed now.

I'm having several heavy boxes sent to me via FedEx. I'd rather they deliver them to my home but I better speak to someone at the mail station about it.

[Stu from NYC]

Any retired postal employees have any thoughts on this profound statement?

Just remember Newman was a long term postal employee and when Jerry delivered his mail for a period of time they knew that Newman was away as too much mail was correctly delivered.

[charlieo1126@gmail.com]

It sounds like you've led a charmed life! Or maybe you don't get irritated easily. All I know is when I was growing up being a mail carrier was considered a top government job. It was common knowledge that they had to take an IQ test or similar in order to be hired. I'm sure that's all changed now.

I'm having several heavy boxes sent to me via FedEx. I'd rather they deliver them to my home but I better speak to someone at the mail station about it.. Has changed how ?? Why not talk about how it’s changed for the better , they hire more veterans especially disabled then any other organization , more woman and more minorities also and most go into work wanting to do a good job they don’t get rich but they do get health and pension benefits which I’m sure would be to much for anybody here because the let’s pull up the ladder behind attitude Is quite alive in the villages

[Bogie Shooter]

Just remember Newman was a long term postal employee and when Jerry delivered his mail for a period of time they knew that Newman was away as too much mail was correctly delivered.

Did you forget the smiley?

[charlieo1126@gmail.com]

Hi excuse me who do you mean Jerry and Newman really I don’t know

[Stu from NYC]

Hi excuse me who do you mean Jerry and Newman really I don’t know

The worlds best comedy, Seinfeld!:icon_wink:

[charlieo1126@gmail.com]

Oh I was still spending those years in 3rd world Hell holes ( which I enjoyed ) and never bothered to watch in reruns but I do watch reruns of Frazier maybe because we both like Armani lol

[Escape Artist]

. Has changed how ?? Why not talk about how it’s changed for the better , they hire more veterans especially disabled then any other organization , more woman and more minorities also and most go into work wanting to do a good job they don’t get rich but they do get health and pension benefits which I’m sure would be to much for anybody here because the let’s pull up the ladder behind attitude Is quite alive in the villages

Sometimes I wonder why I ever left California with some of the attitudes on here. :ohdear:

As it happens, I know many people who work for USPS, and two are union reps. Another had an office position (not a mail carrier) and she sued them for harassment because they were constantly politicking during working hours, pushing certain candidates on the work force, distributing literature, sending emails with political humor my friend didn't find funny. She stopped paying her union dues and quit soon after.

[retiredguy123]

I don’t work for post office but that is an awful statement insulting about a half a million people , who I think do a very good job . A guy from New England that can see what they go through in winter or what it’s like here in the summer should have better to say . Let me clear about one thing , contract postal employees do not have the same incentive as regular employees , just like in private business you get what you pay for or you just don’t get people . The business that I see now who are doing well are paying there employees well , I go into Starbucks the staff behind the counter are bumping in to each other there’s so many, same at tropical smoothie, I eat at chops , bonefish , Legacy the other night filled with people still good service , pay people a decent wage and you’ll find good workers , the ups does a mostly great job , i and most people I know must have been awfully lucky in life to not have all the awful things that seem to have happened to everyone on here
The main difference between contract employees and full-time employees for mail delivery is in the benefits and job security. Both make about the same amount in basic hourly pay. But, the contract employees offer a much better deal for the taxpayers. Contract employees can be laid off when you don't need them, or if they are not doing a good job, and you don't need to pay them a lifetime pension, which often costs more than you paid them while they were working. When you hire a full-time Government employee, it is for life, and you often end up spending a few million dollars over 50 years or longer on an employee who turns out to be deadwood who performs very little work. Not to say that all Government employees are deadwood. But, some people don't care how much money the Federal Government spends.

[CoachKandSportsguy]

Not if you can't read, because you got a pass at the local high school when your box was checked. Postal Delivery is the last job opportunity for those who really shouldn't have graduated. . .

Yes, that sentence should have said, but I missed a word which was in my thoughts, but evidently, not in my fingers. . . and there is an unwritten regional slight in the statement as well, but not stated overtly

Not if you can't read, because you got a pass at the local high school when your box was checked. Postal Delivery contract work is the last job opportunity for those who really shouldn't have graduated. . .

[charlieo1126@gmail.com]

Well I guess all the people on here had important jobs and never made mistakes so it’s hard for me to defend the losers who are sucking the economy dry with there base wage of $17.56 and yes they get sick time and vacations, maybe if everyone wrote we could get rid of sick time and who needs vacations anyway, and how about turning the heat and AC off in building after all these are very stupid people who wouldn’t know it was off

[charlieo1126@gmail.com]

No regional slight I was just saying you should realize how tough the job is in winter and I remember you were a Boston guy until you weren’t , that’s ok Boston people are used to people from the burbs answering that there from Boston , I mean why wouldn’t they it’s a great city , born in the South End ( not South Boston) , moved to West END , , family first moved to Charlestown after they tore down West End and now back in the South End a block from that miserable slum that we were. all happy in and what a change from those days