rockyisle
02-04-2013, 08:53 AM
Just a heads up to those of you who experience a problem with your cell phone - call tech support before heading to the store for help. My cell phone crashed last weekend, so I stopped by the store to see if they could help. They told me my phone had died and I needed a new one (phone is 18 months old). They also couldn't give me an earlier upgrade to a new phone, so I spoke with a customer service rep who helped me pick one out. Then the wait for 3 days for it to arrive.
In the meantime, I got thinking that if this is what I can look forward to with another smart phone, I needed to get the broken one repaired so I had it on hand for future problems. I found an on-line chat support for Motorola - within 3 minutes, my phone was working just fine. Seriously?
I called Verizon's support line and told them what was going on and that I didn't want the phone that was about to be delivered to me. They said - simply refuse it (which we did). I complained to them about their lack of tech support at the store. They said it's now a 50/50 chance of getting help in the store, but on-line help would have fixed my phone in the same time.
I'm not sure if the guy at the store thought I was just too old to do the fix (which was simple) or if they were just too lazy on a Saturday morning, but lesson learned for me.
In the meantime, I got thinking that if this is what I can look forward to with another smart phone, I needed to get the broken one repaired so I had it on hand for future problems. I found an on-line chat support for Motorola - within 3 minutes, my phone was working just fine. Seriously?
I called Verizon's support line and told them what was going on and that I didn't want the phone that was about to be delivered to me. They said - simply refuse it (which we did). I complained to them about their lack of tech support at the store. They said it's now a 50/50 chance of getting help in the store, but on-line help would have fixed my phone in the same time.
I'm not sure if the guy at the store thought I was just too old to do the fix (which was simple) or if they were just too lazy on a Saturday morning, but lesson learned for me.