Originally Posted by jimkerr (Post 2370498)

They have the worst reputation in The Villages. It’s all social media how bad they are especially with their high prices and lack of customer service.

Always research a company before calling them out.

Originally Posted by Sandancer (Post 2370602)

Best plumber that I've found is The Village Plumber-they come the same day, fix the problem at a very fair price...I've used them for 3 different issues & have never been disappointed...

Originally Posted by Sbrothnj (Post 2370770)

We always used Kiley and Sons (<2022) Great people, great service, reasonable. Then they "became" Frank Gay. Expected the same level of service. Soon learned better. Discovered that several of the best ex-Kiley plumbers couldnt handle the way Frank Gay did business. They left and started their own shop according to their own standards. They are now The Village Plumber. Very happy with them.

Originally Posted by BillY41 (Post 2397531)

Need a bathtub installed. Called 4 plumbers, explained the job not one of them returned my call. Read the reviews here, nevertheless, called Frank Gay. Operator listened to the request and scheduled an appointment. I shall report further on the work but at least they are doing the job

Originally Posted by BillY41 (Post 2397531)

Need a bathtub installed. Called 4 plumbers, explained the job not one of them returned my call. Read the reviews here, nevertheless, called Frank Gay. Operator listened to the request and scheduled an appointment. I shall report further on the work but at least they are doing the job

Originally Posted by tjlee500 (Post 2370469)

Had an AC issue as no power to units and thermosthat. $129 just to diagnose. They came out and quoted $350 more. It turned out just to be a partially blocked drain line. Toom guy 10 minutes to put a shop vac on outside line and turn it on while pouring a gallow of water down PVC pipe inside. Big ripoff and I called but they couldn't justify cost. Never Again!!

Originally Posted by CCristella (Post 2370052)

BEWARE OF FRANK GAY PLUMBING!!
This Saturday morning , at 9 AM , we were faced with 2 toilets clogged , and the shower drain backing up. We immediately called Frank Gay, (we always heard their commercials). We were informed that the earliest someone could come would be between 12 and 4 PM. At 3:15, Frank Gay’s office called and informed us that they have a scheduling problem and we would need to re-schedule. Being Senior Citizens, and not having water or facilities for over 8 hours we were upset and needed the situation remedied ASAP. The service rep put us on hold for over fifteen minutes and informed us that a service person would be able to come between 6-10PM, however, since it is emergency hours we would be charged an additional $129 Emergency Assessment Fee plus the cost of service. At this point we were at their mercy and conceded. This entire fiasco appears to have been a scam on Frank Gay’s part to get an additional fee, even though it was not our doing to cancel the original service time and re-schedule. The technician arrived 11:15 PM and found and resolved the problem. I should be reimbursed for the Emergency charge!

Originally Posted by CCristella (Post 2370052)

BEWARE OF FRANK GAY PLUMBING!!
This Saturday morning , at 9 AM , we were faced with 2 toilets clogged , and the shower drain backing up. We immediately called Frank Gay, (we always heard their commercials). We were informed that the earliest someone could come would be between 12 and 4 PM. At 3:15, Frank Gay’s office called and informed us that they have a scheduling problem and we would need to re-schedule. Being Senior Citizens, and not having water or facilities for over 8 hours we were upset and needed the situation remedied ASAP. The service rep put us on hold for over fifteen minutes and informed us that a service person would be able to come between 6-10PM, however, since it is emergency hours we would be charged an additional $129 Emergency Assessment Fee plus the cost of service. At this point we were at their mercy and conceded. This entire fiasco appears to have been a scam on Frank Gay’s part to get an additional fee, even though it was not our doing to cancel the original service time and re-schedule. The technician arrived 11:15 PM and found and resolved the problem. I should be reimbursed for the Emergency charge!