We've heard enough from those that don't like it. Hope you never need to call an ambulance because there's a very good chance that's where your going . So if your that upset with them you might want to consider a new community to live in. Not everyone has had a bad experience, next time try the new ER on 441 just before Marion Market on the right hand side.

a bit extreme and very misleading -
If you are new to TOTV, take this with at least a "grain of salt"

Villages ER - awful - Saga continues
 

You seem to overlook the fact that some of us believe there is room for improved service and quality at TVRH. Having seen/experienced the ER (and I'm being specific) and having worked in hospitals for 40+ years, I can assure you there are lots of opportunities for improvement.

If things remain unchanged, and YOU need an ambulance, it might become your problem.

P.S. If you don't believe me, read some of the posts by Dr. Golfing Eagles.


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Sure there's room for improvement but it doesn't get solved by bitching about it on here. As for ERs trust I rode the Ambulance in the FD for several years. I've seen both good and bad. All I can say is IF you call the Ambulance around here unless it's a Trauma your either going to TV or Leesburg and there's a big bill to follow.

I don't complain about it on a TOTV, other than to alert the public. I have contacted the CEO, nursing leadership, chief of the medical staff, and others. When the chief of staff reports an issue to administration, and nothing happens, I've decided it's time to alert people. In a prior life I'd have been fired for not listening to my chief of staff.


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I just received a statement for $3500 was there for 7 1/2 hrs. Triage did take my temp and blood pressure that's it then about 6 hrs later I was taken into the er where a real Dr saw me and that was fine however the statement says they did extensive blood work to the tune of $560 and they never took blood from me. I'm calling medical records tomorrow and then my insurance. So much for our wonderful hospital.

Got that right. And since I WAS a chief of staff, I would have been happy to fire you DB:1rotfl::1rotfl::1rotfl:

Somehow I knew that was coming GE. Cheers!


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9 1/2 hours in Villages Emergency Room. What a PIG STY. Place was filthy. I will never go back to that place. It should be shut down, they have no business calling it an emergency room. If you go in there, you will definitely have an emergency. We received an invoice for approx $6,000 for services and it noted that we will be billed separately for doctors services. WE NEVER SAW A DOCTOR. What a horrible disaster that place is.

Who knows, it could soon be turned into condominiums. :shrug:

When we were thinking of moving here, one of the deciding factors was The Villages Health System and the presence of such a large Regional Medical Center so nearby. It seemed like a very important part of the retirement decision, and we moved here.

When I went to The Villages Health System at Sumter Landing to get a new primary care doctor I was surprised and disappointed to learn that you have to use United Health Care Medicare Advantage plan or they won't accept you. It so happens that I have United Healthcare group insurance, but it didn't matter: give up your Medicare or don't come here. All those nice neighborhood medical facilities were not for me.

My 104 year old mother fainted at her nursing home and she was sent to the Regional Medical center for evaluation and treatment. When I went there she was in an exam room and as I looked around I saw IV needle caps on the floor and small alcohol prep pads with blood on them lying on the floor. The sink in the room was loose on the wall. Altogether second rate. I say that with some knowledge as I was a fire rescue paramedic in Miami for 30 years and I've seen many emergency rooms but never one like this.

More recently my wife's mother visited and became very ill. She was transported to the Regional Medical Center where she was examined and then left lying on a gurney for more than 12 hours, in the hallway of the emergency room. Eventually she was admitted and her treatment was very good. One of the ER staff explained that during the season the demand for rooms and services is beyond their ability to keep up. I actually understand that but something needs to be done.

In an earlier post someone gave directions to two medical centers in Ocala. That's too far in a heart attack or stroke situation, but for more routine things that's where I'll go.

I wonder if submitting complaints to the state would help improve things?

AHCA: Complaint Administration Unit

Are you referring to Ocala Region Medical Center or the Villages Region Hospital?

My wife went to the Ocala Regional Medical Center ER recently and the hallways in the ER were clogged with gurneys with patients on them waiting for treatment.

It took a quite a while for her to be admitted, there just weren't enough beds available. Once in the hospital itself the treatment was very good. The ER staff were good too but you could tell they were stretched to the limit.

She has been to the Villages Hospital ER too and one time had to wait about 20 hours to get admitted. But again once in the hospital itself the treatment was very good.

The only reason she ended up in Ocala Regional was that both the Villages and the Leesburg ER's were on diversion and the ambulance could not take her to either.

I didn't see a lot of difference between the treatment she got at Ocala or The Villages ER's but maybe I don't have a critical enough eye that those of you who have worked in the health care industry have.

Given a choice she (and I) would pick the Villages Hospital. When she is in the Villages Hospital it is more accessible to her doctors and she has a Villages Health doctor and care manager looking over her care there, not one of the hospital staff doctors... that just makes everything in her overall care work better.

I know of someone who was treated in Ocala recently and was delayed treatment much as you describe. She got bumped 2X for surgery due to emergencies and didn't get into a room for over 24 hrs. I would rather be treated at TVRH for the same reasons you have stated. Change apparently needs to happen...don't know if it will given the heavy Florida population of elderly people. BTW...I've heard it said that some of the seasonal folks wait to have their elected surgeries after they return here. Guess they'd rather recouperate where it's sunny and warm.

Recently, my husband had an accident and EMT took him to Leesburg. A CT scan indicated he had a badly fractured spine. Since no MRI tech was available, we had to wait 3 hours for one to show up and tell us he couldn't take an MRI because of my husbands exhisting scoliosis and bent spine. Nine hours later, after keeping him strapped down on his back with nothing for his pain, I was advised he was being transferred to Orlando Regional (this was after I had requested a transfer to Gainesville). Driving into Orlando to an unknown location at 1 am by myself is not an experience I ever need again in my life. Hubby was seen in ER immediately, assessed and sent to a surgical unit. Because of high coumadin levels, his spinal fusion was delayed for several days, but he was given pain meds, sedation and constant attention. I was allowed to sleep over in his room for several nights. His surgery was a success and after a week, was admitted to rehab in Orlando. The neurosurgeon and hospital staff at ORC could not have been kinder or responsive to all our needs...mine as well as his.

I feel that the "service" given at Leesburg hindered his case, and he was in the hallway for 9 hours and insurance will be billed approximately $9000. There was no reason he could not have been transferred to a major trauma center sooner. Should there ever be an emergency in our family again or with a neighbor, I would find it very hard to ever suggest either one of our hospitals. Wish there could be a program like Under cover Boss (under cover patient) who went around and checked out hospitals with multiple complains.