Lemon clothes washer
 

I am hoping the site manager will not move this post to the business section as they did previously. I am seeking others that have had problems with low water levels in their SAMSUNG washer. The water level sensors have been replaced 3 times, but no matter how large or small the load of clothing, we only get 5 inches of water. At times some of the clothing never gets wet.

We have a Samsung washer and dryer, about 15 months old, and have had no problems.

Not enough water
 

I have a L G washer and I think the water level is way too low. I have to put all of my clothes on a "normal" cycle and push the "extra water" feature. This seems to help. I always feel like I'm wasting energy because some of my clothes could go on the "30 minute" cycle if the water level were better. The normal cycle runs 50 minutes. It's a shame these front loaders work like this.

https://www.talkofthevillages.com/fo...nation-140181/

Washing clothes in a pint of water is not "washing" in my book. People need to boycott these expensive "water saver" front loaders and go back to the tried and true, traditional top loaders at half the price to show the dissatisfaction with the front loaders. Another complaint I hear from friends all the time is how mildew stink grows in the big rubber gasket at the bottom inside of the door unless they clean it meticulously every time when finished washing.

Our plain vanilla, top-loader GE washer that came with the CYV built in 2007 is a hardworking machine running every day, and it spins the clothes almost dry. We'll run it till it croaks and then try to find a good top loader by Whirlpool.

Warren, have the technicians admitted it's in fact a flaw? I kind of assumed that's what we're stuck with now.

I have a LG high efficiency top loader and hate that there's so little water. I might as well put my clothes in a bucket, dampen them, and slowly rotate the bucket back and forth a quarter turn. The washer has no agitation to speak off, which I can see because of the clear glass top. I end up running each load twice, each time with the extra rinse setting.

If anyone still makes them when I need a replacement, I'm going back to a regular, inexpensive top loader with a full size agitator! Maybe even one with a wringer. ;)

I am appalled at what a terrible job our agitatorless washer does compared to my 16-year-old front loader up north. So wish I had brought it down. It used more water than those today and actually got the clothes clean.

Warren, good luck. I'm ditching mine for a normal agitator soon. You might want to do the same.

We have a Maytag Bravo washer and had the same problem. I couldn't imagine washing clothes in such little water. I did find a couple of cycles on the machine that will run the clothes in enough water. On our machine the "hand wash" cycle and the "bulk" cycle run with the normal amount of water. The "normal" cycle and other cycles do not. So I use the hand cycle for most everything except towels and sheets which I use the bulk cycle for. It works well and does not beat up the clothes. I hope this will help even though you have a different machine perhaps you have similar cycles on your machine.

If you really want clean clothes that smell great look at Pure Wash for your washing machine. NO more soap, only cold water! I have it at home and here. Give it a look.

We have had a Kenmore front loader for 10 years and have been quite happy with it. It does use very little water but the clothes always come out clean. I have no experience with the current generation of front loaders. The rubber gasket can grow mildew unless you leave the door open a crack after the washer is used so that it can dry. It took us a bit of time to figure that out. Overall, I don't see it as a big problem.

I am intrigued and googled it. I found a review on Consumer Reports. They indicated that it wasn't so good at removing stains (they tried mud, blood, grass, chocolate, etc.). They also estimated that the break even point (how long it would take to recover the cost of the unit by not having to buy detergent) was at about 8 years. Have you seen good results on non-stained clothes and perhaps use detergent on clothes with bad stains? Any other feedback you can share?

What did I miss? This washer doesn't use soap?

OMG

The last technician stood before the washer with the third set of identical replacement parts and said " putting these parts in will not fix the problem. "it is a Samsung and you have what you have"... Ours is a glass to, so we can easily what the washer is doing inside and at times after the wash has finished, there are dry spots on the clothing. Yes there are several washers that have the old style agitators.

I have learned that the more bells and jingles on appliances the more problems you have.

In washers I go for BIG capacity. AND I always add TIDE.

Gracie from Cincinnati home of Proctor and Gamble.

I had the same problem with a front loading washer that I bought here at Sears when I moved into my home. I wanted a front loader to wash quilts (which I do often because of my dawgs) and avoid going to a laundromat. However, I agree with Warren, there were many dry spots on the quilts because of a low water level and many times, the quilts still had spots on them when the wash was finished.

Called Sears, they sent a repairman, he said nothing was wrong with the washer and that the water saving system was working properly. I called Sears and said will you take it back and give me a top loader, extra large capacity? Yes, they did and I've been happy with it for 6 years. I love working with Sears.

PS, I still have to go to the laundromat once a month, but its worth it for nice clean quilts.

It is a device that you put between the washer and the cold water faucet that infuses the water with O3 (ozone). The claim is that you can now wash your clothes with cold water and no detergent. Ozone is highly reactive and that characteristic is used to clean your clothes. I googled it and have no other experience/knowledge.

It is all about the smell for me. I hate the smell of detergent. It might not remove stains very well, but that has always been a problem. My frontload washer at home would get a musty smell. After 2 uses with Pure Wash the smell is gone and hasn't returned. Nothing better than the smell of fresh sheets on the bed!

We received information from SAMSUNG that they will not refund our purchase price for the washer. Keep in mind that this washer is less than four months old. Our complaint to SAMSUNG that at times there are dry spots on the clothing even after the washer has gone thru the full wash cycle seems to be of no concern to SAMSUNG. I advise all readers to not buy a SAMSUNG washer. Home Depot has also opted out of the situation and will not resolve the problem.

About washers leaving dry spots on clothing after the wash cycle is completed.....

I read many reviews on the Maytag Bravos top loader HE washer and found that this problem was due to an installation issue. There is something that must be done by the installing technician to make these machines work properly. Many people complained of their clothes not getting completely wet. One person who had this issue had a repairman fix the problem by doing something to the machine that should have been done during the installation. Problem fixed. I wish I could tell you what it is that much be done during installation but I can't remember what it is.

Warren, maybe if you take coffeebean's idea and search the Maytag reviews, you will find a fix for your Samaung.

Other than that, did you put the washer on a credit card? You may have recourse through the cc company.

It's so bad when a company won't stand behind their product, or even admit there is a problem with it. Good luck.

I did some internet searches this morning and found this you tube video on how to adjust the water in a Samsung washer. It's pretty detailed and worth watching as he eventually shows you how to adjust by just turning a screw.

Hope this helps. I can't imagine the frustration you must feel and hope I can help.

https://www.youtube.com/watch?v=s9sySGXiGZA

Here is a video that shows at least two water limiters, with one being a plastic plug inside a water line coming in at hose connector.

Don't try this stuff yourself! But this does show where some of the problems are.

https://www.youtube.com/watch?v=2gYXdfg9TFg

..

Final Act
 

[QUOTE=CFrance;1011611]Warren, maybe if you take coffeebean's idea and search the Maytag reviews, you will find a fix for your Samaung.

Other than that, did you put the washer on a credit card? You may have recourse through the cc company.

It's so bad when a company won't stand behind their product, or even admit there is a problem with it. Good luck.[/Q

Today, my wife ( fantastic lady) did a load of two sheets and two pillow cases and took photos thru the entire wash cycle. By the way we will be happy to share these photos with anyone thinking of buying a top load SAMSUNG washer. The photos clearly show the top sheets never getting wet nor rotating down thru the water as the technician says they should do. My wife took the photos to Home Depot and talked with management. The lady agreed that the top of the load didn't appear to get wet or change from top to bottom position even after 12 minutes (photo of clock) of the wash cycle has elapsed. But then went on to say that this is the way these new energy saving washers are supposed to work . Duh ??? Home Depot after a lot of pressure offered a deal. We don't like it but will probably take their offer. We will have to pay a 15% restocking fee and a $79.00 pick up fee. This SAMSUNG washer, only three and a half months will cost us $180.00..
I do plan to look into Coffeebean's suggestion. We consumers apparently are giving up having clean clothing in the name of saving water and electricity.
:yuck::spoken::cus:

I have a top load Samsung model WA400PJHDWR washing machine and top rated by consumer reports. It does a great job in cleaning clothes using HE Tide pods and never had a problem with the level of water, agitation, etc. Maybe its the model type or the installation??

[quote=Warren Kiefer;1011901]I surely don't understand the restocking fee for a defective product. Hope they don't sell it to someone else.

Thank you so much. I will investigate farther tomorrow. If such a adjustment is possible. I wonder why one of the four technician service men did not do it.

[quote=jnieman;1011995]Home Depot and Samsung both claim there is nothing wrong with our washer even though we provided time lapse photos showing a portion of the small load never becoming wet. They also stated with a straight face that a normal sized comforter could be washed in the 5 inches of water. Surely they know this is not true.

[quote=jnieman;1011995]
It is just another ploy to make it more difficult for us. You are right, there should not be a restocking fee. In the past three years I have paid Home Depot more than 12 thousand dollars for major home improvement products. I need the rethink shopping there in the future.

Sears in Summerfield, having Kenmore and Whirlpool, is good.

I have a Whirlpool Cabrio top loader HE washer. I couldn't get used to the idea of no agitator, low water levels and about 2 TBS of liquid detergent, but I can honestly say I've had no problems with the machine. The clothes/blankets/pillows are always clean when removed. The machine does get a little funky smelling after about 6 months, so I do a hot wash with about 2 cups of white vinegar and it's fine.

I'm enjoying this topic. Next time I plan to buy the biggest, most energy inefficient washer I can find. I can't stand these pretty things that don't work.

Thanks to both of you for the help. I did go the web sites and got a few ideas. The first solution did work but it requires a lot manipulation. The second that I plan to try is to manually make some adjustments to the water sensor. But I do applaud you both for a job well done. I was able to get tons of information from the web site and also was comforted that I now know hundreds have experienced the same problem with a Samsung washer. It did raise the question that since four technicians had come to my home, none offered the solutions shown in the video.

:BigApplause::BigApplause::BigApplause::BigApplaus e::BigApplause:

[QUOTE=BobandMary;1012434]I'm enjoying this topic. Next time I plan to buy the biggest, most energy inefficient washer I can find. I can't stand these pretty things that don't work.[/QUO


Most of these problems started years ago and came from two areas. First it was government energy saving regulations, secondly it was the manufacturers competing with each other to sell more appliances that supposedly save more energy. All of this was done without any consideration of the consumer getting a well made and efficient appliance. As to clothes washers, the consumer actually lost efficiency and the cost of washing clothes has in fact risen. I today's machines the amount (load) recommended is about one fourth as the older agitator machines our parents used ( you figure it out)...... There is one company SPEED QUEEN, that is totally USA made and has the mechanic of those older type washers.

[quote=Warren Kiefer;1012996]We bought a brand new Maytag three years ago with a biggum capacity and ordinary settings. Nothing energy saving on it at all that I can see. There are still choices.