Beef O'Brady's
 

*I am new to this site and registered so I am able to get the word out about my recent experience at the Beef O'Brady's in the Colony Plaza*
>A little history< I have had bariatric surgery and with that surgery it makes me physically unable to eat a "normal" portion of food. I have a medically needed accommodation card that states this and to allow patron to order off of the child's menu........
I went to Beef O'Brady's for lunch today and attempted to order a kids portion. The server took my order but shortly came back and said the owner (Randy Holaway) would not allow it. I inquired as to why and she said "He says he sees these all the time and he doesn't care what they say". I was completely shocked! He doesn't care? Give a professional explanation, do not simply say "I don't care". I requested to speak with him and the server came back and said "He said he doesn't want to engage with you, but you are welcome to not return". I can not believe the lack of respect Randy Holaway has for his customers! How can someone run a business with such a mean, hurtful attitude? I have had poor customer service in the past; I have NEVER been treated so badly that I would not return. I will not return to this Beef O'Bradys! I hope all who read this understand how terrible this treatment was and choose to dine elsewhere.

Oic.

Take the rest home and eat it later. Where did you get a card that says this?

Nice duck. I know what's a duck?:D

giraffe: Based on your description and its optic accuracy from both sides of this disagreement this owner/manager appears to lack professionalism, wisdom and courtesy

Http://www.beefobradys.Com You can contact corporate through this website.

I'd be more worried about the hair in my food that the portions size. We sat at the bar once and could not help but watched the kitchen staff prepare the food......the 3 guy's wore not hair nets, lost of fooling around with each other, tossing food and plates, etc. I had a couple of long black hair in my food......I spoke with the manager and did received a new dish which was nice but when I ask " is it not a requirement for kitchen worker to wear a hair net and wear gloves when directing touching the food in the kitchen".....manager said "I'm not sure".........we have never been back. I have recommended to the county health department to give them a NO Notice inspection......not sure if they did or not but one should be very careful where you eat.

I think I need to go there with my Service Dog and see what they have to say....

Add to all of the is the fact that their quality of food has nore ups and downs than an Alpine highway. Last straw was the terrible food my wife and I had at Mulberry.

Too many good restaurants with good swrvice to think about going to a BOBs again.

Must just be the one at Colony.
The ones in Wildwood, Southern Trace and Mulberry are all great places to have a meal.

I always wonder about posters who say, never again, last time, etc.................do they ever sneak back again?

A family member had the same surgery...they just ask for a box and take the rest home. That way one doesn't have to cook at home next time. Easy-peasy!!!!

What's the business reason for this?? My Mom sometimes just orders a Starter for her meal at various Villages' area restaurants?

I understand your thought process here but the point is the owner not accepting a medically necessary dietary request. That is just poor customer service, period.

"no one knows what goes on behind closed doors! " Who sung that song? I am in the opinion I don't want to know cause I would probably never eat out

Answer CR

This should have nothing to do with starter meals IMO

I'll give and opinion on kids meals? They want adults to eat adults meals so they can charge full price. Kids meals are for kids as courtesy for parents that occasionally like to eat out with couple kids and can afford it. I'm guessing if you carry out meals there no way knowing if it's actually for kids. IMO restaurant's loose thousands of dollars year selling kids means to adults. In some cases it could make or break the business.

In this case the manager should of done the right thing IMO and honor the request.

Strange, this just doesn't sound like Randy. He once insisted on comping my meal simply because he felt I had waited too long (not my opinion and absolutely no complaint on my part). He must have been having a really bad day.

I do agree that it really isn't fair to ask for a kid's meal. The profit margin on food is minimal at best. As has been suggested, eat what you want and take the rest home or simply order an appetizer.

It isn't fair to ask for a kids meal? So if you take a 7 year old out they should order a full meal and take the rest home? I have a stomach that is smaller than a 7 year old. A full meal is 3 for me, why should I have to eat the same thing for days? A regular adult asking for a kids meal, refuse it. Someone with a medical reason, honor it. And don't be so pathetic and refuse to face the customer

Sounds like a bad day for the manager. I would definitely complain as high up the corp. chain I could.

I too have had a gastric bypass. I too have a card like that given to me by my surgeon. However, I never use it. My husband and I share, or I order a smaller portion like an app or a half salad when available. Or, I take some home. It's a waste of time trying to use the card. If the restaurant allows you to order off the children's menu that's great, but if they say no then nothing will change their mind. However, you should not have been treated that way no matter what the issue was. It's less stress to find a different option.

We have tried BOB 3 different times at Southern Trace and have finally given up. Don't think their food is very good. Yep, all three times we walked away with the same opinion. We even tried all kinds of food from the menu, never ordering the same thing the next time. Thought each time how silly we were for trying yet again. Haven't been back since the 3rd try! 3 strikes and you are out!

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To each his own. We got to the Beef O'Brady's in Southern Trace about twice a month and rarely have any complaints. My parents did kind of quit ordering from Crispers in the same location in favor of Subway.

Isn't this simply an issue of filling a customers order? It is in my view like telling a customer you can have water but if you want a lemon slice then I; ll charge you for it. In fact i may start charging for water because I really ant to sell you booze which is really where restaurants make their money.

giraffe asked for a child's portion and was willing to pay for it in return.

If the person asking was in a protected class and the restaurant owner refused him or her the federal government would have had the owner ostracized

A real service dog ? Their hard to distinguish thease days

I don't understand the complaint here. Every menu that I have ever seen makes it clear that there is an age limit for the kids' meals. Anyone who expects to receive special treatment needs to accept the fact that they will often not get it.

Sorry, OP. This will not keep me away from Beef O' Bradys. Asking others to stop going to a business simply because you are angry is asking too much.

No kidding right! Mine was attacked by a German Shepherd at a Publix who's owner claimed it was his "physical protection" dog. What a crock.

I have mine due to my epilepsy, she knows I will have a seizure hours before I do. She is amazing what she knows and how she responds.

I can't remember when I haven't taken home one of those white boxes with half my meal that I said I would never take home when I got older. We as a total group must be clogging the landfill with Styrofoam.

Restaurants are in business to make money. I know that going in. They do not do social work. I am VERY thrifty, some call me tight, but I don't ask for a smaller portion for a cheaper rate, even though I don't eat all I am served.

To me this is kind of like the bathroom issue. Common sense should have been used. The manager should have just honored your request, and you should have sensed that he was a little irked and thought about why. He is out to get your money. That is why he works there. He probably has other mouths to feed too. The Server too.

What they are doing amounts to stealing the rights from people that require the use of a real service dog not to mention stealing from lodging owners and other business that would normally charge a pet fee.

A person protection dog in my honest opinion is the equivalent of carrying a gun with a modified trigger, if you use it you will have big legal problems.

Should have gotten law enforcement involved with the "personal protection" dog

First of all I respect you for your decision to have the operation. In the most respectful way I would like to let you know first hand that the great results that are apparent early on after the procedure can be reversed in a very short period of time. I'm thinking possibly that you have had the operation a short time ago and asking about a restaurant's rules before you go are not second nature to you yet. If you called and spoke to the manager before you went to eat and got a favorable answer them you have the person's name and could proceed to dine. We all learn as we go thru this life, no one including you and the people in any restaurant are perfect. Please do the after treatment that they provide so that your health stays good and your weight stays off. I figured out how to get past that full feeling and the statistics of my drastic decline and enormous gain are staggering. Plan ahead today and everyday so you don't experience the total crash and burn that I have. If you need any questions answered please feel free to PM me. :highfive: Good luck on your journey to health. :thumbup: For me early on after the operation going into a restaurant was similar to an alcoholic sitting at the bar. :censored:

He was banned from Publix. I guess the dog would bark at people in the store often as well, As a legal extension of me, if my dog was barking in a store that it not any different from me yelling "**** You" over and over at the top of my lungs (and I would thus be tossed from the store). At the end of the day the guy claimed that he was going to sue the store. My dog had a small puncture wound on her ear and had to be coaxed out from under a cash register.

I did not have the time to get police involved, and the store took the proper actions. A police dog is a "Personal Protection" dog, and would never attack another dog in a public place.

I wonder if people who order a children's portion because of health issues tip the server as if it were an adult portion?

They are taking up a chair, and being served at a reduced rate....think about it.

Very true
 

Although I said the OP should complain about the response from the manager I personally would order the adult meal and take half hme. I have also noticed most places show the age restriction on kids meals.

#Never Beef O'Brady's :D

A very helpful and eye opening post and it allowed me to learn a great deal. This is not the first time this has happened on this forum. I like living here and learning from others.

Hurry home, Nucky.

I don't speak dog so I don't know what it's saying when barking? But, I do understand what FU means which will most likely cause more of problem than dog barking? I see big difference, but I am strange.

IMO only blind people dogs should be allowed in stores, especially food stores! This includes police dogs unless the officer is blind or on official investigation or response to crime.

I wonder how many adults use forged medical documentation so that they can swindle restaurants by purchasing a child's portions? I wonder how many times this swindle has caused restaurants to go into bankruptcy?

Now I wonder how much damage one criticism such as this does to a restaurant? Look at what other unrelated
negatives were produced from this one incident? If I owned a restaurant my thought would be to do my best to make it an exciting and pleasing experience for every consumer?
This guy certainly isn't applying best practices.

Owner or Server?
 

I wonder if the server even talked to the owner.

Thinking about this. There are food temptations everywhere. I like that commercial with the gal at her mom's watching the meatball dish passed by her. Sometimes we just have to do what we have to do. When we have food or drinking problems, the world continues around us. Some have addictions to gambling. I have one to this forum.

Nah. just claim your stand your ground rights. in Fla. it allows any violent behavior.

The problem is the attitude of the owner. He could be 100% correct (I think he is not) but refusing to talk to an unhappy customer is a very poor business policy.