Talk of The Villages Florida - Buyer beware phillips toyota, leesburg, fl

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Buyer beware phillips toyota, leesburg, fl

BUYER BEWARE, PHILLIPS TOYOTA is selling a 2016 RAV4 LIMITED HYBRID, we previously owned. They have the car because they were unable to diagnose why the car's battery would periodically drain for no reason .They previously replaced the battery, but that did not resolve the problem. We were unable to start the car or get into the car when this happened.

I no longer felt confident driving the car as I would not know when this would occur.

Please check with the Better Business Bureau and Seniors Against Crimes about Phillips Toyota standing.

STOCK #80280A

Quote:

Originally Posted by VICAR OF DIBLEY (Post 1473437)

Did they purchase it back under the lemon law ?

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If it was a lemon buy back, the title must be amended

Quote:

Originally Posted by Chatbrat (Post 1473445)

If it was a lemon buy back, the title must be amended

Must they disclose before a buyer ?

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My neighbor had that problem with a VW beetle and ended up going to court and lost. Ends up the problem was with the CD changer that on his model was located in the trunk. Power was always going to it and they only drove the car on occasion. He used to keep a trickle charger on it until the problem was discovered several years later.

Quote:

Originally Posted by John_W (Post 1473443)

Here it is; $31,694.

https://www.phillipstoyota.com/asset...31865/ip/1.jpg

Used Toyota's for Sale | Phillips Toyota Leesburg, FL

:thumbup: Nice color.....what's it called? K-Mart Blue?

we need more info. , did you lose money, it sounds like they did something for you?? I will buy a Toyota from them.

Quote:

Originally Posted by village dreamer (Post 1473514)

we need more info. , did you lose money, it sounds like they did something for you?? I will buy a Toyota from them.

Do yourself a favor. Go into Orlando for a fair deal as well as a much larger inventory. Our Phillips experience was too reminiscent of a bad used car sales pitch. We left, bought at Toyota of Orlando. Very professional and a nice experience. Plus we saved money to boot.

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When we bought my wife new car, it was the most pleasurable experience ever--all initial paper work was done by the dealer-sent the dealer copies of out licenses, put down $5k via credit card--the sales person delivered the car to our house & took our trade back to the dealership
did all the paperwork on the dining room table--never set foot in the dealer ship

Two weeks ago I bought a 2017 Camaro Fifty "50th Anniversary" Edition from an Orlando dealer, it was a very smooth operation. The sales people used no pressure at all and gave me more than I thought I would get on my trade. The car looks just like this;

https://i.ytimg.com/vi/_IRXd4MMv1E/maxresdefault.jpg

Buyer beware phillips toyota, leesburg, fl

So, is Phillips Toyota selling a lemon law buy back or did the OP trade it in for another car ?
Or did this dealer buy it back not as a lemon but simply to satisfy the OP. If there was no arbitration the car could have skipped by the lemon law requirements.
It would help if the OP gave us more details.

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we don't know the whole story .

Is it possible that once they owned the car they found and fixed whatever the problem was?

I take my Lexus to Phillips for service and have had nothing but positive experiences there.

Have had great experiences with Phillips....have no desire to drive to Orlando for auto service. There is always more to most of these stories but as with any purchase, the buyer should always be diligent.

Buyer beware phillips toyota, leesburg, fl

Quote:

Originally Posted by JoMar (Post 1473627)

I bought my truck in Orlando and have it serviced by Phillips in Leesburg. The service department doesn’t care where the vehicle was purchased.
10 years ago I bought a new F150 Lariat in New Hampshire. Had it serviced locally for 10 years in Rhode Island. They never cared where I purchased it.

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We take our Lexus RXs there and they have always been honest and reliable.

I just bought a car at Phillips. The price and experience were great.

Quote:

Originally Posted by John_W (Post 1473538)

I do like the new Camaro’s but...
https://uploads.tapatalk-cdn.com/201...a20fc48b0b.jpg

The ‘68 Z-28 is better than sex.

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The whole story ...

Let me start out by answering the question that no Lemon Law was involved. Maybe we should have let it become three attempts to fix the problem and then have it fail.... Here is the full story:

In June we returned to the car in a shopping center parking lot, and the battery was dead. AAA jump-started it and it seemed to charge as we drove home. We brought it to Phillips service dept., where the technician explained that they weren’t able to diagnose the problem, but they replaced the battery, suggesting that maybe the battery had a weak cell.

The problem recurred three months later, the day after the hurricane, when AAA couldn't provide service because of trees across roads, etc., so we used our own car battery charger. Again it seemed to hold a charge; however, three weeks later it recurred—a completely dead battery. The problem then recurred two more times, and we lost confidence in the car. When we say 'dead,' there's no other way to describe it; we had to manually unlock the car door!

Phillips asked us to leave the car with them. They kept it for over a week, and during that time the issue did not recur, meaning they couldn’t fix it. We then met with our original salesperson and the service manager, who told us that Phillips would replace the car with the identical car—but not a hybrid—with either a 2017 or a 2018 model of the identical car. This offer was predicated on the general manager’s setting prices. We returned a few days later to meet with him, who in the end offered us an even exchange for a 2017, or $2,000 for a 2018, for the identical car without the hybrid system.

We opted for the 2018 and paid the $2,000. However, when we went to pick up the car, we immediately saw that it was NOT the same car as the 2016; it was noticeably missing one feature—and we say 'noticeably’ because it's one that we used everyday (bird's eye camera). We canceled the deal and left, never having been told that other features, notably safety features, were missing. The next day we thought and talked about it, made our peace with not having the camera (which we were led to believe was the ONLY difference between the two models), returned, and bought the car.

We were on our way home when we realized that there was at least one other safety feature missing (a sonar device to let the
driver know that someone or something is too close to the car)—and perhaps more. Again, we were not aware of these missing features until we went to use them. We called back to the dealership, and for the first time we learned that these safety features, for which we had paid when we bought the 2016, were part of a package; all we were told was that this is the car and the features that we're paying for, nothing about a package. Prior to signing the agreement, we saw the car and was once more told that it had all the same features as our 2016, the only difference being no hybrid system (and evidently no bird’s eye camera).

Following our filing a complaint with Toyota Corporate, we received a call from the customer relations manager, who said that Phillips Toyota would do nothing further for us. As soon as we asked her to put this in writing--either a letter or an email--her demeanor abruptly changed. She became belligerent, almost rude, refused to listen to us, and it was at that moment that we realized that THIS is how they do business—they NEVER put anything in writing—and what the implications are. We asked her job title, and when we asked her last name, at first she refused, then mumbled something, and when we asked her to spell it, she hung up on us. This is what Phillips Toyota considers 'customer relations'?

Simply put, we were promised a replacement car that would be identical to the 2016 (but not hybrid) whose features we had paid for when we bought the car, and NOW they are saying that if we want what we were promised, we would have to pay a second time for these features!

If anyone feels confident buying from a dealership that (1) treats its customers this way, and (2) puts this particular car with its intermittent electrical problem into their used car market without explaining the problem it has, by all means go right ahead....

Buyer beware phillips toyota, leesburg, fl

Quote:

Originally Posted by VICAR OF DIBLEY (Post 1473656)

Let me start out by answering the question that no Lemon Law was involved. Maybe we should have let it become three attempts to fix the problem and then have it fail.... Here is the full story:

In June we returned to the car in a shopping center parking lot, and the battery was dead. AAA jump-started it and it seemed to charge as we drove home. We brought it to Phillips service dept., where the technician explained that they weren’t able to diagnose the problem, but they replaced the battery, suggesting that maybe the battery had a weak cell.

The problem recurred three months later, the day after the hurricane, when AAA couldn't provide service because of trees across roads, etc., so we used our own car battery charger. Again it seemed to hold a charge; however, three weeks later it recurred—a completely dead battery. The problem then recurred two more times, and we lost confidence in the car. When we say 'dead,' there's no other way to describe it; we had to manually unlock the car door!

Phillips asked us to leave the car with them. They kept it for over a week, and during that time the issue did not recur, meaning they couldn’t fix it. We then met with our original salesperson and the service manager, who told us that Phillips would replace the car with the identical car—but not a hybrid—with either a 2017 or a 2018 model of the identical car. This offer was predicated on the general manager’s setting prices. We returned a few days later to meet with him, who in the end offered us an even exchange for a 2017, or $2,000 for a 2018, for the identical car without the hybrid system.

We opted for the 2018 and paid the $2,000. However, when we went to pick up the car, we immediately saw that it was NOT the same car as the 2016; it was noticeably missing one feature—and we say 'noticeably’ because it's one that we used everyday (bird's eye camera). We canceled the deal and left, never having been told that other features, notably safety features, were missing. The next day we thought and talked about it, made our peace with not having the camera (which we were led to believe was the ONLY difference between the two models), returned, and bought the car.

We were on our way home when we realized that there was at least one other safety feature missing (a sonar device to let the

driver know that someone or something is too close to the car)—and perhaps more. Again, we were not aware of these missing features until we went to use them. We called back to the dealership, and for the first time we learned that these safety features, for which we had paid when we bought the 2016, were part of a package; all we were told was that this is the car and the features that we're paying for, nothing about a package. Prior to signing the agreement, we saw the car and was once more told that it had all the same features as our 2016, the only difference being no hybrid system (and evidently no bird’s eye camera).

Following our filing a complaint with Toyota Corporate, we received a call from the customer relations manager, who said that Phillips Toyota would do nothing further for us. As soon as we asked her to put this in writing--either a letter or an email--her demeanor abruptly changed. She became belligerent, almost rude, refused to listen to us, and it was at that moment that we realized that THIS is how they do business—they NEVER put anything in writing—and what the implications are. We asked her job title, and when we asked her last name, at first she refused, then mumbled something, and when we asked her to spell it, she hung up on us. This is what Phillips Toyota considers 'customer relations'?

Simply put, we were promised a replacement car that would be identical to the 2016 (but not hybrid) whose features we had paid for when we bought the car, and NOW they are saying that if we want what we were promised, we would have to pay a second time for these features!

If anyone feels confident buying from a dealership that (1) treats its customers this way, and (2) puts this particular car with its intermittent electrical problem into their used car market without explaining the problem it has, by all means go right ahead....

Just as I thought. This is how they circumvent the lemon law and will pass this lemon onto an unsuspecting buyer at a full retail price. Dirtbags.
Anytime it’s new car buying time I keep this in my head... Anytime the salesman’s lips are moving, their lying, lol. Keeps me grounded in reality and I always walk away with the best deal. [emoji6]

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we bought our new GMC terain there and our experience was fantastic. we actually met the owner and he is a wonderful man. our salesperson was top notch and we love our car.

Why not try a different dealer for repair? It is under warranty, correct?

There is no Lemon Law in Florida.

Quote:

Originally Posted by Uberschaf (Post 1473715)

There is no Lemon Law in Florida.

Fun Saturday morning activity...google Florida lemon law

Quote:

Originally Posted by Uberschaf (Post 1473715)

There is no Lemon Law in Florida.

:ohdear:

Where some people get their information I will never know. Do as VJ suggests.

Every time we took our Dodge pickup to Phillips Dodge in Ocala for an oil change we couldn't get it back without spending over $1,000 plus on issues they found while doing the oil change.

We now use Bryan in Leesburg and can usually get out without their recommended $500 in additional service.

Dealers we use in Colorado and Norcal must be blind because they just do the oil changes and you are on your way.

.

Quote:

Originally Posted by Uberschaf (Post 1473715)

There is no Lemon Law in Florida.

:024:Florida Attorney General - How The Florida Lemon Law Works

Quote:

Originally Posted by chuckinca (Post 1473745)

“couldn’t get it back”? “can usually get out”?

You do know who has final word on whether or not work is done, don’t you??!!??

There is a lemon law in Florida.

Quote:

Originally Posted by Uberschaf (Post 1473715)

There is no Lemon Law in Florida.

Quote:

Originally Posted by Wiotte (Post 1473551)

Here’s the Car Fax

https://uploads.tapatalk-cdn.com/201...02d320bb65.jpg https://uploads.tapatalk-cdn.com/201...ef73c9d021.jpg https://uploads.tapatalk-cdn.com/201...98d37ef69f.jpg

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I don't see the repairs or service calls listed on this report. They are usually listed by the dealers. I just bought a 2007 Toyota Solara and every oil change and battery replacement done at the dealers was reported.

Buyer beware phillips toyota, leesburg, fl

Quote:

Originally Posted by FMF Doc (Post 1473877)

Here’s the rest of the report. No services shown.
https://uploads.tapatalk-cdn.com/201...d6a1c93913.jpg

Does CARFAX have different tiers of documentation ?
The myCARFAX.com link on the bottom does not work.

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Quote:

Originally Posted by Wiotte (Post 1473882)

Not sure. But ones I looked at when looking for a car listed number of previous owners, accidents, service and repairs and the mileage when these events took place.

Just wondering if they were omitted or just not recorded at all or?????

This is from the carafe.com web site:
Every CARFAX Vehicle History Report™ checks for...

CARFAX Reports contain important information that can help you make a more informed decision about a used car, truck or SUV, including:
Vehicle Registration Frame/structural damageSalvaged, Junked or Flood titlesAccident indicatorsOdometer readingsService and repair informationLemon historyVehicle usage (taxi, rental, lease, etc.)Total loss accident historyRecall information

Based on that I would think there is one level of reporting. I think your only options are to choose a single report, multiple reports or subscription for a certain period of time.

Quote:

Originally Posted by FMF Doc (Post 1473899)

I don’t know how this works. I will check other vehicle CARFAX reports from this dealer. You are correct in that I’ve also seen maintenance logs on other CARFAX reports.

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:024: Wow! People should do this much research when buying a house.:icon_wink:

Buyer beware phillips toyota, leesburg, fl

CARFAX ain’t what it’s cracked up to be.

Top 604 Reviews and Complaints about Carfax

Should You Always Trust CARFAX Reports?

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Buyer beware phillips toyota, leesburg, fl

Quote:

Originally Posted by Polar Bear (Post 1473828)

“couldn’t get it back”? “can usually get out”?

You do know who has final word on whether or not work is done, don’t you??!!??

How about Lady Luck.

.

Quote:

Originally Posted by chuckinca (Post 1473981)

How about Lady Luck...

Nope. Only the owner has final say.

If you think work you hadn’t planned on but is said to be needed by the mechanic must be done immediately by that mechanic, you are just inviting trouble.