Lake Medical Imaging awful response at best
 

Wonder if anyone else is experiencing very poor response from Lake Medical Immaging?
My Dr requested an MRI for me from LMI and I waited 1 week with no response from them. I called my Dr and they asured me they sent the request to them 1 weeks ago but would resend it again. After it was resent I again didn't get a response so I tried calling LMI but seemed to get routed off to no mans land and they never answered. Waited a few more hrs then another day and tried again and never could even get on a wait list to schedule a MRI. Finally I tried again today and this time at least the computer asked what I wanted and took me around in a circle asking the same thing about 3 times before putting me on a call waiting for Scheduling. It took over 20 minutes of waiting to then finally get a real person. I asked what the problems where for lack of reponse and long waiting time to get a MRI scheduled but didn't get an answer or even a comment. WOW you would think with at least 4 locations now ( or 5 ? ) their response would be better than awful. I think they clearly need some competition or someone paying attention. Doesn't seem like I had this kind of issue in the past. I wonder if it has anything to do with The Villages now being deeply connected with Top 10 Un of Fl -- if it is I got a feeling we took a step backward? Anyone else going thru this with them?

I have never had a problem with Lake Imaging. I think the problem is relying on the doctor's office to call in the order. You should ask the doctor's office for a copy of the doctor's imaging order and go to the Lake Imaging office in person. They will schedule an appointment for you, or sometimes they will do the MRI or xray immediately without an appointment. You can deal directly with Lake Imaging if the doctor's office will give you a copy of the order.

If you are unsuccessful with Lake Medical Imaging, Sand Lake Imaging on CR466 is an alternative.

I have never had problem with Lake Medical Imagining my Dr calls in request and they call me to set up appointment time with my schedule. I also receive copy of order.

The LMI person never indicated they didn't receive a order for the MRI and doesn't account for not being able to reach LMI several times and then the long wait time once I was able to reach them. But I do hope my experience was an exception/or glitch (since my previous experience was without issue) and not the new norm.

I have always had no problem getting through to Lake Medical for appointments. I have two separate appointments coming up for imagining and have had to reschedule several times due to things that came up and have always gotten ahold of them without any wait and offered many dates and times that were available. I think it must have been a glitch with what you experienced.

Too bad you had to experience this as I get your frustration. Just curious, what does The Villages being deeply connected with TOP 10 Univ of FL have to do with Lake Medical Imaging?

17 years with multiple events per year for the both of us.
Never a hiccup or delay.
5 star!

If you want frustration, deal with the Veterans Administration.

Same here, used them many times with no problems. They usually catch errors that the doctors have made and make the calls to correct them. In my experiences their customer service was phenomenal and those wide bore MRIs are great.

never have had a problem with Lake Imaging....once they've received the order from our MD

getting the order there seems to be the issue

We were sitting in a doctor's waiting room earlier today and the wife of a patient came in and said...I know that you've said you emailed it to Lake Imaging twice, but just give me the information and I'll hand carry it

In fifteen years now using Lake Imaging I have never had a problem. In fact I have always felt they treated both my daughter and I with great skill and compassion.

We put a new wing on the last new operation for Lake Imaging. They have gone out of their way to cater to us. There have been a few mistakes that were terrible to live with over a Holidays Weekend. We got a diagnosis emailed to us that was terrible. Turns out it was someone else's test that got switched with ours. This is the same time that my bloodwork got the switcheroo. What a nerve-wracking ordeal that was. Mistakes happen. They were all over getting the correct answer for me and in two days we got the blood work and tests that belonged to me and all was well.

You have to have eyes in the back of your head and be aware that mistakes happen. It always seems to be when they are not to busy that mistakes occur. The billing department has been shakey but documentation, as you deal with them, gets things straightened out. When they are hammered with work they have been Flawless. Things have been really good for a long time. I recommend them even with these few warts.

I've used Lake Imaging at both Colony and the new Brownwood facility. All experiences far exceeded what i went through at a similar facility in Atlanta. Unrelated, but kudos to the DMV people around Pinellas Place for being the most UN DMV place I've ever been to. plenty of things to complain about, but I wouldn't fester on lake or DMV.. They rock IMHO

Mit
 

I highly recommend MIT on 466! Dr Jacobson at MIT is amazing.

Agree. No problem ever with them. Sounds like your drs office dropped the ball. Next time take the script and make your own appt

I’ve tried to reach them by phone to check on the time of an upcoming appointment. My calls went into a never ending loop. So I physically went to LMI for confirmation.

Never had a problem
 

I’ve never had a problem with them. The office has been running very efficiently, in my opinion. Never long wait times, etc.

Love Sand Lake!

Agree. My husband & I both had similar experiences where the request had to be sent 3 times. Finally, my husband went to dr office & got a copy & hand delivered. They have gone downhill.

Medical Imaging
 

There is no competition now. I wonder why? Who owns this poorly run monopoly and more importantly why doesn’t the large and growing number of people who live here do something about it? There is power in numbers.

I have had two LMI MRI in the last two weeks. I ended up going to Brownwood LMI to personally make my appointments. I’m glad I did or I might still be waiting for appointments.

They refused to schedule an appointment for x-rays because I work in healthcare, and our facility has COVID recovery patients. Ironically one of their techs works at my hospital, too. She’s allowed to be in both places, but I am not. Supposedly I’m a “hero” for doing what I do, and as a result am being denied the healthcare that I need.

I’ve read all of the responses to the OP and I’m glad everyone has had exceptional service through LMI. However, I experienced the exact same situation earlier this year with the communications between my doctor and LMI when my doctor told me to have an MRI performed. It finally took the doctor’s nurse and someone at LMI to talk to each other over the phone to get the order handled. It also helped that I contacted a patient representative of TV Health to get involved to get the conversation moving forward. Now, once the order was finally received by LMI and I was able to talk to the LMI scheduler and go in for the MRI, the staff at LMI in the new Brownwood facility were great - friendly, very capable, and professional. What it taught me, though, was sometimes you have to stay on top of the situation to make sure the doctor’s office and LMI are working together for you.

That's really strange. I've had images done twice this summer at Lake Med. Imaging, Sumter Ldg. Both times, I went straight from the doctor's office to LMI, where I was taken back immediately for my sonogram! They have always been timely and professional.

I have stopped waiting for LMI to call to schedule appointments after not hearing from them for days about a doctor requested procedure.

Now I ask the doctor when the order will be sent and call LMI about two hours later. No problem getting the appointment set.

Happened to us several times. The stress dealing with them was worse than the reason I needed them!

Perhaps someone is/was off work either sick or quarantined with Covid-19?

I’ve never had a problem with LMI. They’re the gold standard for medical imaging in The Villages.

Nope excellent care easy scheduling and very professional in their work. Radiologist and tech are sooooo under appreciated. Sometimes
You reap what you sow. Just saying an attitude sometimes is not your friend

Lake Medical Imaging
 

Use MIT ON ROUTE 441 behind Bealls. Excellent service. Also I won’t go to Lake Imaging anymore since they misread a mammogram on me and a back mri on my husband. Dr Jacobsen at MIT is excellent

Lmi
 

There is great competition. MIT on 441 behind Bealls. Excellent

I have used Lake imaging a number of times and I have never had a problem, are you sure you are contacting the scheduling department

Not sure what LMI has to do with The Villages/leesburg hospitals connection with UF. They are a separate entity.

They had an issue with their phone system a week or so ago. I couldn't get thru so called my drs office. They resent the order, I stopped into one of lmi office, they scheduled me for an mri in 2 days, all was good. I have no complaint. You should go in to their office, any one of them, and they can help you make an appt.

I had an issue just last week. The DR’s office called to remind me of a follow up appointment on 10/08 and asked me if I had the MRI they requested. Since I had not been contacted by LMI I called them and asked why they hadn’t scheduled my MRI.
She checked my records and said that they called on 8/21 and got a “this number not accepting calls at this time” (probably because voip system rejects calls that do not contain Caller ID info.) They didn’t retry to call, they didn’t notify the DR They did nothing! So now they rescheduled the MRI for 11/12 and my follow up appointment is now 12/08.
Another time they had scheduled my appointment to have an MRI at the office in LSL. Showed up, got ready for the MRI and when they came to get me for the MRI I asked when will the IV needle be inserted for the contrast administration? (usually the first step in the procedure) and my pacemaker hasn’t been turned off. The nurse left and when she returned she told me that the only office that could do the requested MRI is the location over by the hospital! So the MRI was re- scheduled .
On another occasion the nurse incorrectly inserted the IV needle. Half way through the MRI they administered the contrast dye and when I complained about the terrible pain it caused They found that the IV needle was not in a vein. And rescheduled me for another MRI a week later

Do try Sand Lake Imaging. They were wonderful to me last March when, needing a chest x-ray because of lingering bronchitis, Lake wouldn't accept me "unless I could prove I wasn't sick."

I called Sand Lake and got right in. They only allowed one person in at a time, everyone was masked, and I felt very safe.

I actually quit using Lake Imaging when their radiologist claimed there was nothing wrong with my back, but my chiropractor showed me on the x-ray CD exactly where the problem was. Even I could see it. Since then I get my yearly mammogram at UF in Gainesville. I thought Lake Imaging could handle a simple chest x-ray last March, but no.

Nothing but good service from LMI , couldn’t ask for nicer people on phone or in person

You and thousands of other people, winter birds are starting to pack in..did the office give you the actual order? Flip it over bingo..scheduling line.. call it..

Hmm...i have been to lake imaging on at least three occations. My wife was thers last week. We have never had a problen. Service was great no problems at all. Vi would look closely and follow the critical path to determine where the problem is.