Entitlement in the Self Checkout
 

Went to one of the grocery stores here in the Villages today. The lines were pretty busy and I had only a few things so went to the self checkout line. So far, so good.

Woman in front of me called out, "I need some assistance over here."

Asked her if she realized she was in the self checkout line since she had not attempted to scan any items yet. It is fairly obvious by the lack of cashiers, but you never know.

"Yes, I know, but they will do it for you if you tell them to."

One of the workers came over and asked her what problem she was having.

"I need you to check this stuff out for me."

Employee just looked at her then looked at me. I shrugged my shoulders or rolled my eyes and made some comment about being entitled. The employee proceeded to scan and bag the groceries.

Is this a thing around here??? If the lines for the cashiers are all full is it normal to go to the self checkout and demand someone scan your items for you?

I would've told her, "ah. Well, I need to win Powerball. I guess we'll both be waiting awhile, huh?"

Shop assistant should have smiled pointed to the sign, then pointed out the full service checkouts, and walked away!

probably would have been fired for ...........

You saw one instance, why would you wonder if this is a thing around here???

Gotta be at WalMart, I would think.

Very true.

We see no reason to do the store's work for them so we do go to a cashier.

Some of the Publix Stores now have some self check out lanes.

Yes, but Publix doesn't enforce their own rules. They have a mandatory mask rule, 10 items or less express lanes, and self checkout lanes. But, their corporate policy is to not allow employees to enforce anything of these.

If I had seen it more than once I would know it was a thing around here. But since I have only recently moved here, I thought I would ask before making an assumption.

I really don't want to identify the store, they didn't cause this to happen. The employee handled the situation in the best way possible by making the customer happy.

If by "normal" you mean common, no, I've not seen it as a common happening. I have seen people with various physical limitations have a lot of problems with the self checkouts, but most places have an employee or more stationed at them anyway. But as time passes I have noticed everywhere there is simply a growing tendency to "demand" .... seems pretty widespread.

As an aside; I am a personal friend of a long time cashier at a local grocery. He would never exaggerate a story. About 8 months ago a woman had some words with him when he informed her that the "sale" did not apply to an item. (He was quite right, there was a big sign that stated "any size or flavor EXCEPT, and named the one exception). She was very angry of course, she, like many of us at times, did not take the time to read the ENTIRE sign. But the puzzling part was.....she did not argue the restriction, she made what he claimed was the oddest remark he had heard in the 8 years now he's worked there..... she said, " I live in Bridgeport".... there had been NO discussion of where she lived and he had no idea what that meant. Luckily he is good with people and quick thinking.... "Oh really, oh my gosh that's where we live, what street are you on". He said she got VERY unset and did not answer. By this time the manager arrived, told our friend to go ahead and check her out (proving making a public spectacle does pay (reinforcement of bad behavior guarantees more of the same ! He and his wife are still chuckling over the "Bridgeport remark", so funny, the Villages tells everyone there are no villages "better or worse" than any other..... we still all chuckle over that experience....

I have never seen this but I am not surprised. We generally do self serve if available.

Entitled
 

No, it is not a "thing" just around here. Every state and town (there have been several) we have lived in, there are entitled people. Can't explain the behavior but at the end of the day people are pretty nice all in all with the exception of the low percentage of entitled.

Read this forum for long enough and you will find there a whole lot of entitled people in TV.

I was in a long check-out line at Publix, with more than the maximum number of items in my cart for the Express line. The Express line was empty, so the cashier invited me to use her line to expedite matters. Of course, as soon as I unloaded my groceries on the belt, someone with a handful of items came along and gave me a remark about not being able to count. At least I didn't have a handful of unusable coupons, but I kinda sorta wished I did.

It happened in my store in Virginia all the time. Better to just do it and get them out the door!

The clerk should’ve just instructed her on how to do it and helped her with the first couple items and then walked away. Some people are just lazy and frankly not very bright! I used the self check out at Publix the other day for the first Time for like five items. It was easy and quick. Glad they put them in.

They would not have liked my reply in that circumstance!

Sometimes the Porterhouse steaks don't scan, I hate to ask for help! The stores are so busy and the store reps don't want to be bothered, seems best to keep my mouth shut.

As I humbly submit 10 items or less is fine and when you have 11+ items you should go to a full service line. Self checkout is a great idea if you are confident in using it. It is simple point the upc at the red light and it adds the item. The real beauty of self checkout for me is the speed and no clumsy interaction with a cashier and the person who bags. I scan, bag, and leave. One of the hiccups is that if you have too much stuff to fit in three bags then go to a full service cashier. Aren’t we retired?

Yes, it is a thing around here.

:1rotfl: :1rotfl: :1rotfl: :1rotfl: :1rotfl: :1rotfl:

Hmmm..... I go to the grocery every day ..... I prefer to go thru the self check-out..... usually faster - I have few items and I like to bag my own products. Now that you mention it - I have seen this happen quite a lot ..... I just saw it with an older couple.... I thought the assistant was just trying to help them with one thing .... but she scanned and bagged everything for them......then - it took the couple about 5 minutes to figure out how to scan their credit card. I see this about once a week.... where someone needs significant assistance while going thru self-checkout.

No, I dont believe its a common practice but you do have many ignorant selfish people who swear the world owes them a living. If the person wanted to make a fool out of themselves in front of many other people then obviously they are a classless act. This is where the term “low life” fits

No, not yet. I work 8 hours a day and run to the grocery to pick up a quick lunch - hoping to breeze thru the self-checkout. 🙂

I deal with it - no biggy - but, I do see a lot of people requiring assistance — in the self-checkout.

I’ve never seen that anywhere and would have definitely told that lady a thing or two!

Entitlement in The Villages ?

Yes, it is a thing, very real and wide spread.

Not a fan of it. Leads to tongue biting and teeth grinding.

Right is wrong and wrong is right
That is what we asked for

Omg

So funny and so sad
 

omg that is funny but also sad that sooooo many people think they are so entitled. Parking situations, cutting in line, disobeying deeds restrictions and then refusing to comply. Could it be dementia or just plain narsicism ?

I saw the same thing at Sam's yesterday in the self checkout. Was wondering that as well.

What your surprised by the actions of some of the people in TV.

Before the pandemic, I was playing golf and a woman in the group ahead of us was using sand wedge to get her ball out of the sand. She got her ball out of the sand, and was attempting another play, when the ambassador who was watching from a distance reminded her she did not rake the sand. Her response was” I don’t have to, I live in Bridgeport”

why?

Employee should have shown her by scanning one item, then tell her the rest is up to her.

Entitlement is a thing here. You can't help but bump into it.

Thanks for recounting the sad experience. I wouldn't have been as nice.

I had the opposite experience at WinnDixie. Had many items so stood in check out line rather than self check when I was approached by a young cashier who said she’d check me out at self check.She took my cart over to self check and took care of scanning and bagging my order making sure I received and or used any points coming to me. It was kinda odd but I did get out of there much faster than if I had remained in check out line.

Ahhh well, you can't fix STUPID! I never go to self checkout. I'd like to think I'm helping keep the employees employed. Given more self checkouts means less people employed.