Recommendation Needed
 

Looking for someone to come to my home to solve a computer issue. My wireless computer is not communicating with my wireless printer. Was working fine, but then one day stopped printing upon command.
Can you recommend someone you have used that is trustworthy?

TIA

Before hiring someone, consider it might just need to be re-set. That happens to me on occasion with my HP Envy 6255 photo printer, and I've heard it happens to other HP printers once in awhile too. The best way to reset (not the only way but always best to try it the first time "from scratch"):

Correctly shut down your computer.
Correctly shut down your printer (if it's an HP with a button on the front, just hold it in until it shuts itself off. Not intuitive, most people don't know that and just unplug it. Don't do that. You need a reset, not a power-off).

Then...

turn your computer back on. Wait until it's finished cycling through all its start programs. You'll *probably* get an error message saying there's no printer attached. That's fine, just ignore the message.

Now turn your printer back on.

It SHOULD reset automatically.

If it doesn't, then you can call a guy.

The files that were loaded on to your computer with the initial printer installation should contain various diagnostic files. Try running some of them, worked for me.

Depending on the age of the printer you can call support and they can fix it for you but if over a year they will charge.

Reinstall the printer
 

I've had difficulties with my fairly new Brother WiFi B/W laser printer since the last update for Windows 10. I Installed a new set of drivers but still had the difficulty. So then went to Settings | Devices | Printers. Selected the printer that was being a "petulant child" and deleted it. Ha! Take That! Then I selected "Add a New Printer" and the computer searched for wireless printers to choose from. Sure enough my "petulant" one was there and I selected it to be installed. After that was completed, I reset it to be my default printer and so far after a few days and several print commands, I've had no issues of it ignoring my instructions.

Short and Sweet: Delete the printer from your computer and install it again. :a040:

Have you tried printing from another device, like a smart phone or a tablet? That will tell you if the issue is just with the computer.

Thanks, but did not work.

Thought I was getting somewhere, but then it wanted a WPS Pin which I did not know. So now the HP printer is disconnected.

Normally all you have to do is press the WPS button on the modem, and the pin will be sent and the two will connect.

Go to the small home screen on the front of the printer and press the WIFI button to verify that the printer is connected to your WIFI network. It should display the name of your WIFI network. It is possible that it could have been accidentally connected to a neighbor's network that is within range. If it is connected to the correct network, then you should be able to print to the printer from any device that is also connected to the same WIFI network. You should also verify that your computer is connected to the same network. You shouldn't need the WPS pin.

I thought the WPS pin was on the router/modem that you get from your Internet provider.

One other thought...

Uninstall the HP printer software, download the newest version of the printer S/W from HP.com and reinstall it. This should automatically find the printer and setup everything as needed.

It is, but the Internet provider usually converts it to a password that you can select and change. But, pressing the WPS button on the router/modem can accomplish the same thing as entering the password on some wireless devices.

There is also a free software program called, "HP Print and Scan Doctor" that can be downloaded to your computer. It will diagnose ands fix HP printer problems. The latest version is 5.6.

pm me
 

757-748-6060

We have a great guy who is fast and reasonable. I will get his name and number as soon as my husband gets out of the shower.

Make sure they are on same WiFi. Sometime one or the other shifts to a stronger signal.

Sounds like your printer may have gotten a new IP address. Resetting the printer may help resolve the problem. The other option would be to reset all your networking equipment (modem, router, computers, etc.).

First, unplug power cord from printer and outlet. After several seconds, reply outlet and printer. Before trying to print, make sure both are on the same network band.
If you still need a guy, I suggest getting a recommendation from one of the computer clubs here.

Jon Townsend 352-250-1686, cell: 352-638-2348
I have known John for years and use him myself. He’s very knowledgeable, very reasonable, and an all-around nice guy

Great service-Great guy
 

John Knows How John Wietz ad in newspaper 352 751 1345

Computer Corner, I used them myself. House call $80.00 for the first hour and $65.00 after that. Michael Frymier 352-460-1155

Computer Help
 

I have used Computer Central several times for all manor of computer issues. Very trustworthy.
Joe - Computer Central
(352) 314-3855

Geek Squad. Call Best Buy for an appointment.

I had the same problem with mine the other day and I had to not only shut it down but unplug it from the electrical plug. I tried to just shut it down and I tried to unplug the back of the computer and until I unplugged it from the power, it would not reboot to connect the wireless again. I have a computer engineer in the family and every time I have a problem he says did you unplug from the power. It works every time.

Check wifi network
 

If you have 2.4 and 5.0 make sure both are on same network.

Occasionally my printer decides to go on strike and this is what I use to get it back on line. Works every time.

FYI, I have the same issue. Tried everything and I mean everything. Checked out a couple of computer forums and I’m told it’s a glitch with Xfinity. I would be curious to know if you use Xfinity for your internet service?

It may be a problem with the junk modem Xfinity offers, but it isn't a problem with their connectivity. If you have your own router, this isn't the issue.

If you can log into the router, there is probably an AP WPS pin option for the wifi. You enter that pin on the printer and it connects.

There is usually the opposite too, you enter the device PIN in the router and start. It then connects.

Either of you up by Spanish Springs? I can fix this easily.

Computer Speedup and repair
 

I will come to your home to do a computer repair. I specialize in WINDOWS ONLY computers. I will diagnose and repair problems. My rate is $50 per hour. Tell me what brand and operating system you are using. The issue sounds like a router issue. Sometimes these are a quick fix, other times it takes many hours to rebuild a network to keep everything working.

I also offer Remote maintenance contracts of Windows systems & Networks.

Mike Roth
Roth Voice
513-646-6523

Jacob's Computer in Wildwood

Ohiobuckeye
 

We had the same exact problem with or WiFi & hooking up with our wireless computer. We resorted calling the help line that came with our Wireless Computer. Glad we did because I bet you it still took I bet a 1/2 hr. to 45 mins. for them to get us on line. So I would suggest for you to call them, it may not take them 5 mins. to do it. Good Luck!

Call Mark Hefron. I used him and so did a friend and we were very happy. He is knowledgeable and reasonable. 1-319-270-7737

Totally agree.....I have the same HP printer and similar problems. Your solution works for me.

I would contact an agent, I use the Villages agent, Beth Pope (ph 352-552-1511) and closed on our home in January 2021.
I can truly say in was a pleasant experience work with Beth & Todd Pope.
Pat Berry

I have the same problem haven’t resolved it yet but the internet search suggests a Windows 10 update could be the culprit. We’ll see.

Yes Xfinity.

Ditto for Jon-- used him for 12+ years. FABULOUS!

Sometimes it’s as simple as checking the WiFi to be sure it’s set to your current location. There is usually a WiFi icon in the upper right corner of your screen. Click on it (a drop down box with choices should appear) to see if your connection is correct. If not, choose the correct WiFi and you should be good to go.
Nothing to lose.by checking.

Computer Problem
 

Jon Townsend. I have used him for over 3 years and he can fix anything. Very reliable and very reasonable. 352-638-2348. I usually text and he will call you back. Wife takes appointments..

Reboot