XFinity
 

Has anyone else had problems with xFinity and their billing practices?
We were told we would be informed if there was going to be a charge for a new hookup. Tech came, connected wires, and, left. Next bill...$100 charge. Try calling and get a former telemarketer on the line. They talk and don't listen. This chick must have been a parrot in a former life. All she does is constantly repeat herself. Changing to Spectrum. Poor customer service.

I have had comcast out to the house 2 or 3 times, and never got a bill, so do you rent their equipment, if so I believe there is no charge, unless the problem was after their equipment. If on the other hand you have your own modem/router, then yes you will be billed. You might get some satisfaction if you go to the Xfinity store. BTW you will probably have the same or similar problems with Spectrum, and with NO contract watch your bills.

Typically, whenever a technician comes to your house to hook something up, there will be a charge. For some things, they will provide a self install kit and there is no charge. It sounds like the person who set up the appointment made a mistake. But, I don't think switching to Spectrum will improve your service. It could get worse. Good luck.

“Chick”? Seriously?

I always have trouble with Xfinity's billing practices. :mad:

I ditched comcast due to their billing. They tell you of a great deal they will give you and then pop a slew of taxes and fees on you. They do not tell you of the taxes and fees and there are a lot of them. I found 13 charges that they can hit you with, to add to your standard bill. On top of that, they would increase the monthly bill with no warning. I switched to Centrylink and have a lifetime guarantee standard price for my internet and I stream my TV, saving over a hundred bucks a month and get more shows. Not everyone can get Centrylink but that was my option for getting away from Comcast, and I snatched it up.

3 years with Xfinity so far no problems. Initially we had the intro $25 per month internet, annual contract, worked well for ring camera and our 2 iPads and streaming YouTube TV. We bought our own modem. Guy came to instal it and put it in the wrong place and they promised to change the cable placement for free, but we changed the furniture so it’s ok. We have TVs everywhere in the house so I bought a booster and put it in the middle of the house. I am not sure it helped but we can get streaming with no buffering on every TV. This year Xfinity himmed and hawed and wanted to raise the price. After some conversation we are now paying $30 per month we are in a year contract. As snowflakes we are okay with their service.

Yep, you heard right. :beer3:
What part of "chick" don't you understand?

The disrespectful part, I’m guessing.

Good luck with Spectrum. Got rid of them and never going back. What is with all the recent new posters with complaints?

Love Spectrum.
Been with them for 10 years.
Couple times the cable was cut during construction.......quick response!!!
Used their "Vacation Mode" a few times and saved $$$$.

Comcast service and business practices are terrible. Get a contract with them , and still they pass on rate increases.... when asked why, they say its a fee, and then an pass that along to you..... what good is a contract, when they can still raise the rates? But, if you cancel the contract early, they bill you for that too !

Awful Customer Service
 

I got billed for $100 service they said they wouldn't bill me for. After trying to get the issue resolved for hours, trying to talk to real people and explaining and reexplaining the issue they agreed to remove the $100. Since the technical issue wasn't resolved they had to send another tech out to fix the issue and I again got charged $100. Again hrs (or what seemed like hrs) on the phone I was able to get the $100 removed. Then my bill came and again the $100 showed up. I went through the same thing again and finally ( at least I think finally ) I had my bill corrected. They do everything in their power to make it difficult to get to a real person and then when you do, you have to explain the issue over and over again then they have to go back and listen to the previous phone recording before they resolve the issue. Frustration! Frustration!

PM me and I'll show you how to cut the cable.

If you have time, visit their retail location. I'm confident you'll resolve any issues in person.

Your tone can be taken as "dismissive" by stating "Tech came, connected wires, and, left"

I don't expect "free" service from any company that performs a service for me, and I'm sure you don't either.

Dude

I think you spelled Dud wrong

It doesn't matter which company you sign up with, at the end they will either find a way to increase your bill or manage to reduce your service.

Cutting the cable is not perfect, but you have less interaction with these companies and streaming is getting better every day,

Horrible
 

They are the worst
PERIOD

We were told that the new install would be $100—no surprise here

My experience with xFinity has been good here, so far. We signed up at a one-year introductory rate of $75 per month, the total including all the charges, taxes, etc. which were specified to us ahead of time. We were aware that it was going up after one year and it did, to $102 or so a month. Installation was free. We did have one issue about four months into the contract; some problem or other on the wiring leading up to the house and there was a $100 dollar charge for that service call, but as far as I know that would be the case for any company. To their credit the tech spent at least four hours here getting things sorted out, and noticed that I didn't have the most current router so he supplied a new one that is a lot quicker than the old one, free--and he helped me set it up.

We did have one problem. I received a past-due notice for my bill about last April after I had sent the check about two weeks before the due date, and had the same experience trying to call them. But after striking out with their call-center person (English probably as a third language and was progressively harder to understand as the call went on) I used a technique pretty much guaranteed to work. I sent a letter (paper, not Email) to their main office with a copy to the local office. The address for both is online though you may have to hunt a bit for the main office address: Pennsylvania or some place near there. About three days later I received a call from someone at their main office. I pointed out that my check had cleared my bank the same day I had gotten the past-due notice, and he had no problem removing the past-due charge.

So far, I like xFinity. No nasty surprises and excellent service. Customer Service leaves something to be desired (those call centers located it seems in downtown BFE are beyond annoying) but there are always ways around that.

Not exactly true. For example, I use CenturyLink for internet only via fiber optic cable to the house. I have their "one price for life" deal. The price, $45/month including all taxes and fees, won't change unless I change the service for greater upload/download bandwidth. Will I do this at some point in the future? Probably. Until that time, my cost doesn't change.

Cutting the cable.
 

Interested in learning more

We signed with Spectrum soon after we moved in in Late May. We did not like it and called to end it on June 27, a day before the new pay period. We had Century link come in and disconnect the equipment which I returned to the Spectrum store. They set us up so we had no Spectrum signal on and after June 27.

Since then I have been hounded by Spectrum to pay for the period starting on June 28. I keep calling and going through the scenario and they say they will look into it. Then I got a bill for August!

The final straw: they have now sicced a credit agency on me for the $127 bill for service I did not and could not get.

Stay away from Spectrum.

Hate comcast
 

In short... after 30 years of Comcast/Xfinity in MD and here in TV, I cringe and my blood pressure escalates every time anything happens with the cable/internet service.
In MD, the problem was service and very few alternatives. Dish was out due to location.
Here in TV, since we moved here, we took out service with Comcast as a matter of convenience and timing. When our contract runs out this next April, we will be switching to CenturyLink for fiber internet (we are here on the north side and it's available). Wide range of options to TV. All will be less expensive than Xfinity, none of the headaches of 30 years.

If you don’t know the female personally, “chick” is a pejorative term, and believe me “dude” would not be the equivalent male term I would use.

Interesting. I thought that using "chick" was similar to my using "kiddo" as a form of flattery or familiarity, suggesting that the person is young. I have never considered the term "chick" as being demeaning in any way. I guess some folks are sensitive and we should know that permission to speak is always advisable.

Centurylink fiber is great and set at a permanent price.

So, I guess starting or ending a comment with "sweetheart" is out of the question? :icon_wink:

You are right, IF you know the person, then the term can be endearing. If you don’t know them then it is considered demeaning.

By the way, I wonder if you have noticed that people who like to insult and then call the insulted person “sensitive” are similar to those who say “they have no sense of humor”. The very same people seem to take offense when you turn the situation on them.

Welcome to Xfinity - I signed a two year contract and they said no change in price for that period of time -- signed in December and in February the price went up - when I checked it out they said the service did not increase but the "additional fees" increased -- THEY SUCK but what are you going to do??

I've had Centurylink for almost 8 years and no surprises or problems.
And Direct TV also. It might go out during a bad storm, then my wife watches a show she recorded.
:bigbow::bigbow:

my mother thought chick was demeaning and not to use it when I was a young teenager and I’m 82 I wince when I hear some adult saying it now, and calling someone in there teens or older including wait staff kiddo is also not flattering, I never liked it myself

I guess I'm not sensitive. You can call me dude, dud, guy, kiddo, hey you, sweetheart, sweetie, or whatever. Just rolls off my back.
:bigbow::clap2::1rotfl::1rotfl:

I was told by a millennial at Walmart one day after seeing her name tag, I politely call
her a "Kathy".

She went on to tell me : People now days don't like to be called by their first names
especially when you don't know me and it's insulting to us workers."
"We only wear these name tags because it's a policy of Walmart."

How's that for me acting politely in my senior years

Xfinity Workers
 

I do not enjoy Xfinity and their rate increases with no warning in spite of having a contract.

I know that I will be billed if someone comes to my home. I'm told to go to the shop, pick up the equipment and ask how to do it if I want it to be free, but kneeling, etc. is not something I will do so I pay someone to come.

I have a secret: Ask them to schedule an Xfinity worker and "not a contractor". The people directly employed by Xfinity are so much better than the contractors. When I did this, the guy who came was the best home worker I have ever met in my life. He is still "my hero" due to his work ethic. He did great work. (Bit off topic: He was a lot like Will Smith's character in "Pursuit of Happyness" if you saw that movie...if you did not, I thought it was really good an inspirational).

It’s not about being sensitive, it’s about respect , I sent much of 40 years in the hot spots of the world , no matter whether they were common people, rich people , bar girls or whoever I always treated them with respect a lesson learned early in life from my mother and quite frankly one of the only lessons I practiced besides the one that we are all the same no matter what color, gender or religion

I don't understand how they can just hand over equipment at the store.

I had trouble with their controller once.
I called and the repair man and he told me next time just go to the store and they will give you a new controller. :shocked:

What happens if the trouble isn't the controller

It is all in the intent, when I tell my little anoles to scatter in my native language - they understand! Of course following up with Windex helps. ;)