I can't find my link to download my monthly amenity fee/utilities invoice
 

Somehow I lost the link and there is no FAQ answers to how to download an electronic copy.

Can somebody help out a brain damaged neighbor with the link to download the electronic copy?

thanks in advance

brain dead retiree

Try this:

Pay or View Bills | Village Center Community Development District

https://bsaonline.com/OnlinePayment/...pe=10&uid=2523

You can still get there from the "districtgov.org" website, but it takes a few extra clicks because they changed the website. Note that you are not required to use the "Invoice Cloud" vender to pay your utility bill. You can still pay the bill directly from your bank's online billing system and avoid the invoice cloud fee.

WHY DID THEY CHANGE THE WEBSITE?

There is a lot of information on districtgov.org and I was just learning how to use it and where things were.

And then they change everything!!

Considering that most of the people using the website did not grow up with computers or smartphones, I don’t understand why they make us have to learn a new system. Kind of like Microsoft making significant changes every time they come out with a new update!

I don't know, but it doesn't seem to be an improvement.

Thanks Rainger

bsaonline is not intutitive to remember
and the account/password was in light gray font on my password file, so I didn't see it. .

That's where i went and i could only find the link to pay the bill, not download copies of the past bills. .

monthly payments are automated from my bank account. i don't look at the account until November to pay taxes, and see how much I have in the account. Currently not enough to pay the tax bill. . :cus::cus:

web developers can slap anything together, and its only intuitive to them. .
many web pages have biases, its obvious to see. .
like paying the bill so my customer can get his money first seems to be a primary web design bias and other useful information is secondary.

with the reminder that it mostly aged citizens with limited but growing electronic payment experience. . like putting in the wrong account number.

There is an item on the agenda for the upcoming meeting of my CDD to hear/learn about the new website, it is likely that there will be a similar item at your CDD meeting also. That would be a great place and time to ask why it was changed.

I know it is not an improvement for those of us who learned the old structure but maybe this new layout is easier to learn in the first place. So far I have been able to find what I needed, though obviously not in the same place. The current organization seems to make sense, it just isn’t the same.

I wish I didn’t have to learn something new. Others may be happy they no longer have to struggle through that old layout.

If you are asking about your amenity\water\sewer\trash bill be aware they added a PIN to access your account. If you do not have that, call them at 352-750-0000
The PIN is also printed on the top of recent statements.

Save the PIN because it doesn't change from month to month.

I agree, the new layout is an improvement and I am among the others. My frustration is with those that use their age as an excuse not to want change. I'm in my 80's and always willing to learn new stuff. It is the time we live in and not learning only puts you farther behind. Change is good.

Some may use age as an excuse. But, I think it is human nature to resist change, regardless of age.

Several years ago, after Microsoft came out with the latest update which was almost a completely new product and thereby requiring us to learn it all over again, I read a comment by an automotive engineer. He said that he would like to design a new car (just for software engineers) in which everything was totally different - gas pedal on the left, brake on the right, turn signal near the radio, etc., etc. It might teach them to make the updates but keep the basics.

At least they haven't changed the keys on the keyboard - yet!

So, you are looking for the missing link, ya? 🤔 I zink I have zeen this movie.

brain void retiree!

Dam, I never knew the information was available online and never had a reason to look for it. When we purchased our Villages home, we signed up for automatic payment from our bank account and we get an itemized copy of the invoice in the mail every month which I use to record the payment in our check book register and then file for our records.

We’ll, that seems to simple;)

Absolutely agree!

///

most times, but the change needs to be more intuitive to more people to be easier to use. Having designed a few small pieces of software, what is intuitive = easier to learn for the most amount of people, is the key. . . not about ability to learn

I spent alot of time more than once on distribution to a large audience with instructional steps using software. Every time I thought i had a bullet proof, everyone can understand it, it's simple, someone would ask an interpretation question I never perceived was possible in the development.

too much change is chaotic, or change when form does not follow function is not productive. There will always be people who can't adapt as well as others.

The new design of district.gov is awful. There's way too much white space, the font is too large, and there's a bunch of useless pictures, the end result being hardly any useful information on each screen.

wait, useless pictures?
aren't all TV websites first and foremost an advertisement?

Shocked I say, SHOCKED!
most district web site visitors are residents, so a mismatched bias between form and function for the majority of users? who would have thunk it?

or is it just subliminal messaging to keep reminding you about where you live?

gah! I just wanted to find the link to my bills. . .
but wait, I had to find my old bill for the assigned ID number to get e-copies of my p-copies because the web designer didn't want user based ids,
but wait I have an account with a password, and that's not good enough?

:censored: :censored:

There’s a good reason why people love Apple over Microsoft. Their software look pretty much stays consistent.

The reason I get frustrated with those folks, is because they use the excuse to justify not knowing how to use a computer. The personal computer has existed since the 1970's. No one living today, no matter how old they are, can justify not knowing how to use a personal computer because they're too old. They've had around 40 years to figure it out.

It's not just change. It's evolution. Progression. They figured out how to set the clock on their microwave oven didn't they? They've learned how to use a keyless entry on their new electric vehicle haven't they? So what's the problem here?

Computer Haters
 

[QUOTE=OrangeBlossomBaby;2385319]The reason I get frustrated with those folks, is because they use the excuse to justify not knowing how to use a computer. The personal computer has existed since the 1970's. No one living today, no matter how old they are, can justify not knowing how to use a personal computer because they're too old. They've had around 40 years to figure it out.

It's not just change. It's evolution. Progression. They figured out how to set the clock on their microwave oven didn't they? They've learned how to use a keyless entry on their new electric vehicle haven't they? So what's the problem here?[/QUOTE
Yes indeed there are people who absolutely detest computers. I have a dear friend who will not have a computer of any type in her home. Her children wanted to buy her an iPad so she could keep up family ties with grandchildren and great grandchildren. She adamantly refused. If she ordered something it was by phone or by mail. I suspect her hatred for computers stemmed from the fact her husband was always on his computer when he was alive. It was a sore point with her for sure. She passed away last year. She was a loving and generous person but computers were a hard no for her and anything Ford made. LOL!

[QUOTE=JC and John;2385489]Most people never learned how to program a VCR. Many of them sat on the TV stand for years, flashing "12:00". Being an engineer, I loved mine.

Where is the pin? I don’t see it on my statement.

Very top center of the statement under the words “Account PIN”
Note: Older statements would not have the PIN, only those in the last few months.

I created an account on the site, and didn't use a pin. . . or maybe my email is linked to my address. . . hmmmm

The PIN is not something you create, it is something assigned by software as of a recent date. I have had an account for some time but can no longer access my statements without the new PIN.

I *am* able to see my current statement without the PIN if I use the link in the email I receive each month. Any other way requires the new PIN.

i just logged onto bsaonline.com to confirm, logged into my account with my own password, and I see my complete history of monthly invoices. My pin is saved for my account or property so that i didn't have to put a pin in each time I logged into my account for my property. There is a 5 year graph, though looks like it can be for as long as you own your house, for water and irrigation. I tried my neighbors address, and then I need their pin, so the pin is saved in your account for your property, and maybe proterties.

There is a notice about paying the invoice online you need your pin again. I don't use this site for payment, so I don't know anything about the payment side.

But, unlike modern sites, you can only view than save one invoice at a time, so its a pain in the butt. With my gas TECO account, i can download multiple invoices all at once. .

for those that might want to keep their invoices electronically for water usage or some other reason

Interesting, I’ll have to try that again. I know it didn’t work for me without a PIN earlier but perhaps I missed a page.

thanks
 

Thanks for the tip on where to find the PIN on the statements. I found that I can still sign in with my old username and password so I could see the pins on the statements. I have multiple accounts, and of course each one has its own PIN.
They send me stuff on email, why weren't they courteous enough to send an email to everyone explaining the change. I wish I could change the pin to something I could actually remember.
At least we can try to take care of each other. Thanks again for the info. That's one of the reasons I monitor TOTV.