Century link prism tv
Looking for anyone using phone internet tv with Century link. Any hidden cost. Heard of $300.00 installaton surprise cost. How Is Customer Service.
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Century link TV
What's the good and bad with Prism and Internet. Any hidden cost?
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We have the complete bundle, TV, phone and internet and it's great. We have had it for 1 year now and never had a problem. It's not cheap, but the wife is satisfied, that's all that matters.
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Our installation was free and we have never had any hidden costs. We stream movies every night and have never been charged extra.
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Century link TV
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Have bundle with no problems or extra costs - no installation fees were charged. Also got a $100 gift card for signing up.
I pay $149 a month including taxes - HBO and showtime would have been $30 more, which I declined. Have all the stations I need for shows and sports. Have prism TV, internet and home phone with no charge for long distance, which is a plus when cell phone doesn't want to work. |
I have the C.L. bundle and it's fine and the c.s. is fine but the monthly bill is a nightmare to discipher . In the 2 years I've had it there are no 2 bills that have been the same. I have had to call them every month to see what is charged and it's always adjusted. Last adjustment added a discount and extended my "contract" 6 months, which I did not know about.
There is no written contract just verbal but binding I understand. Write down everything and every name and number you can while talking with them. Ask them specifically how much if you decide to cancel early too. |
Was told the Prism install is 4-6 hours. What do they do? Glad to hear people are satisfied with their service. I'm on the list now for Prism availability.
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They install all new fiber optic line into house and to main (dvr) location where the server will be located for tv, internet and phone.
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Thanks much outahere and billybye.
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We only have internet with CenturyLink via fiber optic to the house. The install took about 2+ hours as they need to install an ONT box (box of electronics) on the outside of the house and a UPS (battery backup) in the low-voltage panel. If you are also doing Prism TV I assume it will take some additional time. We did not have any installation charges. To me, this is essentially non-negotiable as we had two other options for internet.
We have had a few issues and I found customer service, with one exception, to be good. Almost everyone had been pleasant to talk to and competent. They appear to use two different routers: one for internet only and one for internet and Prism TV. We had the former and it had some issues with hangs (even after a replacement) and I eventually had them replace it with the better router. No problems since. We have had three billing issues that were quickly resolved without any drama. Overall, CenturyLink has been good. I would give them an A-. Quote:
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