Entitlement in the Self Checkout
 

Went to one of the grocery stores here in the Villages today. The lines were pretty busy and I had only a few things so went to the self checkout line. So far, so good.

Woman in front of me called out, "I need some assistance over here."

Asked her if she realized she was in the self checkout line since she had not attempted to scan any items yet. It is fairly obvious by the lack of cashiers, but you never know.

"Yes, I know, but they will do it for you if you tell them to."

One of the workers came over and asked her what problem she was having.

"I need you to check this stuff out for me."

Employee just looked at her then looked at me. I shrugged my shoulders or rolled my eyes and made some comment about being entitled. The employee proceeded to scan and bag the groceries.

Is this a thing around here??? If the lines for the cashiers are all full is it normal to go to the self checkout and demand someone scan your items for you?

I would've told her, "ah. Well, I need to win Powerball. I guess we'll both be waiting awhile, huh?"

Shop assistant should have smiled pointed to the sign, then pointed out the full service checkouts, and walked away!

probably would have been fired for ...........

You saw one instance, why would you wonder if this is a thing around here???

Gotta be at WalMart, I would think.

Very true.

We see no reason to do the store's work for them so we do go to a cashier.

Some of the Publix Stores now have some self check out lanes.

Yes, but Publix doesn't enforce their own rules. They have a mandatory mask rule, 10 items or less express lanes, and self checkout lanes. But, their corporate policy is to not allow employees to enforce anything of these.

If I had seen it more than once I would know it was a thing around here. But since I have only recently moved here, I thought I would ask before making an assumption.

I really don't want to identify the store, they didn't cause this to happen. The employee handled the situation in the best way possible by making the customer happy.

If by "normal" you mean common, no, I've not seen it as a common happening. I have seen people with various physical limitations have a lot of problems with the self checkouts, but most places have an employee or more stationed at them anyway. But as time passes I have noticed everywhere there is simply a growing tendency to "demand" .... seems pretty widespread.

As an aside; I am a personal friend of a long time cashier at a local grocery. He would never exaggerate a story. About 8 months ago a woman had some words with him when he informed her that the "sale" did not apply to an item. (He was quite right, there was a big sign that stated "any size or flavor EXCEPT, and named the one exception). She was very angry of course, she, like many of us at times, did not take the time to read the ENTIRE sign. But the puzzling part was.....she did not argue the restriction, she made what he claimed was the oddest remark he had heard in the 8 years now he's worked there..... she said, " I live in Bridgeport".... there had been NO discussion of where she lived and he had no idea what that meant. Luckily he is good with people and quick thinking.... "Oh really, oh my gosh that's where we live, what street are you on". He said she got VERY unset and did not answer. By this time the manager arrived, told our friend to go ahead and check her out (proving making a public spectacle does pay (reinforcement of bad behavior guarantees more of the same ! He and his wife are still chuckling over the "Bridgeport remark", so funny, the Villages tells everyone there are no villages "better or worse" than any other..... we still all chuckle over that experience....

I have never seen this but I am not surprised. We generally do self serve if available.

Entitled
 

No, it is not a "thing" just around here. Every state and town (there have been several) we have lived in, there are entitled people. Can't explain the behavior but at the end of the day people are pretty nice all in all with the exception of the low percentage of entitled.

Read this forum for long enough and you will find there a whole lot of entitled people in TV.