Service from The Villages Golf Carts
 

In considering a purchase from The Villages Golf Carts, was curious on others experience on having a cart purchased from them serviced there. They offer a loaner during the service time and give priority appointments to carts purchased there. Unlike some competitors, you must take the cart there versus them coming to you. Wondered what others experience has been with service at The Villages Golf carts, especially for those that purchased the carts there. Thanks.

Important heads up, TV golf carts Only service their sold products. There are zero appointments. You get in line and wait to see if your cart will be serviced. During high season you can be turned away multiple days. Personally more than once, have got in line at 5am with 6-8 carts ahead. Reading the newspaper with a coffee, or taking bets on if any of our carts will be serviced that day.

We have purchased 2 carts through TV and 2 from outside the bubble. We use a private cart guy who comes to the house, works on our carts, at 1/2 cost of TV. Once the Eastport store opens I have zero expectation you won’t be sitting in the same line like the rest of us with over 15-20 years of sitting in our cart experience

I was at Carts and Clubs this week south of Ocala on 301. Checking out a new Yamaha.

They had a lot of carts and can customize any way you want. If you need service they will come to your house. If they can't fix it there, they'll take it back to their shop and give you a loaner.

Not sure on prices compared to The Villages Golf Cars since I haven't been there.

Someone asked that same question recently. Not that thread but:
https://www.talkofthevillages.com/fo...asing+villages

We bought ours there specifically so that we could have it serviced there. Don't know what you mean about Zero Appointments- we have no trouble getting an appointment.

Carts and Clubs sold to The Villages Golf over a year ago. (Owner wanted to retire and his kid(s) didn’t want the business. It’s not really mentioned when you are in the store. Too bad it was a great place to buy and customer service was important. Two of our carts (2010, 2016) came from C&C before the sale

We purchased our golf carts at TV and it’s been a year with no problems.

Bought in 2020 and have had service annually with no issue getting in. Have always been able to get an appointment for routine things and immediate work when my battery died and had to be brought in off the golf course by trailer.

Our 2022 Yamaha has been great, and the one problem we had was handled with professionalism by Villages Golf Carts. Our clutch went south, and they took it in, gave us a loaner, and fixed the problem. It took a couple of months to get parts, but we had the loaner, so we didn’t care about the delay. Overall we were very happy with Villages Golf Carts.

I have made many appointments with the Sumter Landing and the Brownwood Villages Golf Cart service departments over the past seven years without a problem. Many times I called in the morning and got an afternoon appointment for a repair.
For my annual maintenance service I typically call one to two months ahead, drop off the cart before 8:00am, get a loaner and use it all day before returning sometime in the afternoon.

We have had excellent service from them. We have zero complaints.

That is absolutely not true. I have always been able to make an appointment, drop my cart off or wait which is my choice. There is always a loaner available if I do t want to wait. I have NEVER had a problem making an appointment.

Spanish Springs Shop never a problem
 

Purchased the cart from Spanish Springs drove it or on occasion trailered it there, never a problem. Takes reservations.

The salesperson in Carts and Clubs told me that the Villages purchased the REAL ESTATE not the business. Carts and Clubs is a tenant of the Villages not an employee. So I was told…..

What? I have serviced my golf cart there for the past twelve years. Have had an appointment each time. I get a loaner and bring it back when they have completed their work. My cart runs great and the service cost has always been reasonably priced. I’d recommend them to anyone.