Originally Posted by kcrazorbackfan (Post 1134922)

So, the manager was unprofessional, in your opinion, in promising to reprimand the staff and was unprofessional, in your opinion, in giving you a discount? Hmm.

Originally Posted by Maxman (Post 1134909)

This evening 4 of us went to Mezza Luna for dinner. We were seated in a nice booth in the right hand corner of the restaurant. We were given menus when we were seated. After about 20 minutes with no service, I went to the host station and asked if we could get waited on. Soon a waitress came over and apologized even though she was loitering around our table since we got there. She took our orders and we never saw her again. Our iced tea came and they were out of Splenda. We never got bread. My soup came out lukewarm warm, but I ate it as no one ever checked on us. Our meals came by bus boy and my wife's lasagna was an ugly flat microwaved dish smothered in tomato sauce and cold. My chicken parmesan was okay, but the buttered fettuccine noodles that I requested came out instead covered in tomato sauce. Our friends ordered a pizza that was okay. I flagged down another waiter at the next table and asked him if he could please bring us some rolls and butter. He said yes, but the rolls never came. Our iced teas stood empty never to be refilled. Finally a different waiter came over and we told him of our displeasure with our service and meal. We figured he would voice our complaints to the manager in the kitchen, but no after another 10 minutes he came back and abruptly handed me both checks. I have lived on this earth for 61 years and have never had worse service in a restaurant.

I went to the bar where I saw 2 waiters just hanging around BSing and asked for the manager. He was unprofessional in my opinion as he promised to reprimand his staff and gave us a discount. Something tells me with the horrible attitude of the wait staff that its a family affair. Needless to say we will never go back to Mezza Luna.

Originally Posted by newguyintv (Post 1135287)

Where are all the posters who were singing the praises of this joint after it opened. How about Bonny?

Originally Posted by Chatbrat (Post 1135007)

Honestly, people who go to restaurants with big groups are kidding themselves--if tables have to be put together to handle you--the establishment isn't really prepared for such a party- its extremely difficult for an average kitchen to time more than 6 meals @ once.

Turners has it right by limiting party size--if you want a big group-go to the American Legion

you can sit 20 @ one table and you'll only be able to talk with the person on either side or directly across and no one will care how loud your group is and how much you disturb other diners.

Originally Posted by waynet (Post 1135409)

I eat their quite often. I think the food is excellent,have never had a bad meal. Service has been good most of the time. I like their pizza, veal parm is very good, bar service is good. I see nothing wrong with the place.

Originally Posted by Maxman (Post 1134964)

Although the manager was helpful, he seemed uncomfortable and out of control of the situation. Maybe it's just me because of the horrible experience previous to him addressing the problems.

I don't enjoy complaining and rarely if ever do it even after experiencing mediocre service, but this seemed to be a complete loss of control and lack of discipline on the part of all the staff not just bad service. This was an order of magnitude worse then just mediocre service.

Originally Posted by Happinow (Post 1135073)

Why can't we get a decent restaurant in that location?? We have to drive to get a good sub, good pizza, go to a decent chain restaurant (Bonefish) and do any shopping. I'm wishing we bought a home closer to 466. There's a ton of people in the Southern part of town with very limited facilities.

Originally Posted by John_W (Post 1135152)

Mezza Luna we've been to about five times, but only for the pizza. When we find a pizza we like we'll return to that place and just order that. For Italian meals we like Giovanni's at Southern Trace between Publix and Ace Hardware. They aren't fancy and it's small, but the hostess will always bend over backwards to get you seated. The waitresses arrive quickly, as well as the salad, rolls and then the meals. Price wise, they are even cheaper than Olive Garden. I love their spaghetti with meat sauce, I guess I'm easy to please.

Originally Posted by applesoffh (Post 1135579)

Giovanni's is excellent! Best Italian in TV - and it's not a chain!

Originally Posted by graciegirl (Post 1135613)

Do any real Italians like Carrabbas? I think it has wonderful food. The soups are just wonderful. I love the chicken dish with lemon. I like the flavored oil that you dip your bread in.