Talk of The Villages Florida

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-   The Villages, Florida, General Discussion (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/)
-   -   Comcast in The Villages (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/comcast-villages-317293/)

Brondrisek 03-11-2021 07:46 AM

Well this is helpful. And disappointing.
Thank you!

DeeCee Dubya 03-11-2021 07:50 AM

Renting Equip from Internet Suppliers
 
Never rent hardware from your Internet provider. It is last generation junk and your rental rates would allow you to buy your own up-to-date hardware in less than a year. Buy your own modem and router. These days most of the stuff is plug-and-play that anyone can install.

Quote:

Originally Posted by johndar (Post 1913833)
Fellow Villagers,
Many of you like myself have Comcast as our tv and internet provider. Also many of us are paying extra to Comcast for their Blast internet service, which provides speeds up to 300 mbps. I recently tested my internet speed and found out to my amazement that I was only getting 36 mbps. I called Comcast Internet repair and was told by their technical support person that my Comcast supplied modem was capped at 100 mbps. The Comcast technical support person arranged for a Comcast installer to replace my modem with a new up to date Comcast modem. Once this was completed my internet speed went from 36 mbps to 237 mbps. I called Comcast customer support and asked for a refund for the price of my monthly Blast service back to when it was installed. They refused a refund so I filed an FCC complaint, which is easy to do online. A Comcast senior customer service representative called me and said that their own internet technical support person was wrong about the modern being capped at 100 mbps. But she could not and would not admit or explain why my internet speed increased from 36 mbps to 237 mbps. Something is very wrong here and I believe Comcast does not want the expense to change out these old modems for new a new one unless the customer complains. I encourage all Comcast internet customers to check the speed of their service, which is free and if it is ridiculously slow like mine was to insist on a new modem and ask for a refund and if denied go and file an FCC complaint. If the FCC sees enough of these complaints and there is enough public exposure then Comcast maybe forced to do the right thing by its customers. I have included pictures of my old Comcast modem.


steve1025 03-11-2021 07:59 AM

My relatives in Boca have basic tv service with Comcast and pay $20/mo. for it and the board pays for it. Because the board called comcast and said we have 400 homes that want your service and they jumped at the chance.

mcwood4d 03-11-2021 08:05 AM

Quote:

Originally Posted by Surf Daddy (Post 1913993)
Thanks for the Link. I just tested Up at 15 and Down at 250. I am south of 44 and I have Spectrum. I had a tech from Spectrum at my house yesterday, related to a cable nicked by landscapers. He tested my feed from the street to home, and identified a portion of the cable (not in the area of the landscapers nick) as being a problem. He then installed a new cable for the whole length. Spectrum gets dinged by a lot of Villagers, but I love the company. Great tech support. Reasonable fees (for cable).

Spectrum also does NOT charge for a modem. It is included with the service. Wireless service DOES cost extra if you choose not to purchase your own router.

richs631 03-11-2021 08:07 AM

Quote:

Originally Posted by Fenster (Post 1913963)
I had Comcast/Xfinity. It is absolutely a rip off. Would not recommend them at all!

At the two year mark, they jumped up the prices, the telephone agents are terrible (they are very difficult to understand and they give out incorrect information) and their new service, Flex, is the worst! In my opinion.

When my 2 year contract was up I called customer service and kindly told them to remove their equipment from my house because I could not afford their fees. And what do you know, they gave me another 2 year contract at the same price

dyoder66@aol.com 03-11-2021 08:19 AM

Quote:

Originally Posted by johndar (Post 1913833)
Fellow Villagers,
Many of you like myself have Comcast as our tv and internet provider. Also many of us are paying extra to Comcast for their Blast internet service, which provides speeds up to 300 mbps. I recently tested my internet speed and found out to my amazement that I was only getting 36 mbps. I called Comcast Internet repair and was told by their technical support person that my Comcast supplied modem was capped at 100 mbps. The Comcast technical support person arranged for a Comcast installer to replace my modem with a new up to date Comcast modem. Once this was completed my internet speed went from 36 mbps to 237 mbps. I called Comcast customer support and asked for a refund for the price of my monthly Blast service back to when it was installed. They refused a refund so I filed an FCC complaint, which is easy to do online. A Comcast senior customer service representative called me and said that their own internet technical support person was wrong about the modern being capped at 100 mbps. But she could not and would not admit or explain why my internet speed increased from 36 mbps to 237 mbps. Something is very wrong here and I believe Comcast does not want the expense to change out these old modems for new a new one unless the customer complains. I encourage all Comcast internet customers to check the speed of their service, which is free and if it is ridiculously slow like mine was to insist on a new modem and ask for a refund and if denied go and file an FCC complaint. If the FCC sees enough of these complaints and there is enough public exposure then Comcast maybe forced to do the right thing by its customers. I have included pictures of my old Comcast modem.

Why pay rent on their modum each month. Buy your own for approximately $50 and return theirs. I did so and raised my speed by 50 pts

Paula 03-11-2021 08:24 AM

Comcast Issues
 
Quote:

Originally Posted by johndar (Post 1913833)
Fellow Villagers,
Many of you like myself have Comcast as our tv and internet provider. Also many of us are paying extra to Comcast for their Blast internet service, which provides speeds up to 300 mbps. I recently tested my internet speed and found out to my amazement that I was only getting 36 mbps. I called Comcast Internet repair and was told by their technical support person that my Comcast supplied modem was capped at 100 mbps. The Comcast technical support person arranged for a Comcast installer to replace my modem with a new up to date Comcast modem. Once this was completed my internet speed went from 36 mbps to 237 mbps. I called Comcast customer support and asked for a refund for the price of my monthly Blast service back to when it was installed. They refused a refund so I filed an FCC complaint, which is easy to do online. A Comcast senior customer service representative called me and said that their own internet technical support person was wrong about the modern being capped at 100 mbps. But she could not and would not admit or explain why my internet speed increased from 36 mbps to 237 mbps. Something is very wrong here and I believe Comcast does not want the expense to change out these old modems for new a new one unless the customer complains. I encourage all Comcast internet customers to check the speed of their service, which is free and if it is ridiculously slow like mine was to insist on a new modem and ask for a refund and if denied go and file an FCC complaint. If the FCC sees enough of these complaints and there is enough public exposure then Comcast maybe forced to do the right thing by its customers. I have included pictures of my old Comcast modem.

The best thing to do when you have an issue with Comcast/Xfinity is to call the Loyalty Department - 877-424-2027 - and press 4. This is what you would do to cancel your service, which they certainly don't want you to do. The best thing is you get to talk to a real live person!!!

DAVES 03-11-2021 08:29 AM

Quote:

Originally Posted by johndar (Post 1913833)
Fellow Villagers,
Many of you like myself have Comcast as our tv and internet provider. Also many of us are paying extra to Comcast for their Blast internet service, which provides speeds up to 300 mbps. I recently tested my internet speed and found out to my amazement that I was only getting 36 mbps. I called Comcast Internet repair and was told by their technical support person that my Comcast supplied modem was capped at 100 mbps. The Comcast technical support person arranged for a Comcast installer to replace my modem with a new up to date Comcast modem. Once this was completed my internet speed went from 36 mbps to 237 mbps. I called Comcast customer support and asked for a refund for the price of my monthly Blast service back to when it was installed. They refused a refund so I filed an FCC complaint, which is easy to do online. A Comcast senior customer service representative called me and said that their own internet technical support person was wrong about the modern being capped at 100 mbps. But she could not and would not admit or explain why my internet speed increased from 36 mbps to 237 mbps. Something is very wrong here and I believe Comcast does not want the expense to change out these old modems for new a new one unless the customer complains. I encourage all Comcast internet customers to check the speed of their service, which is free and if it is ridiculously slow like mine was to insist on a new modem and ask for a refund and if denied go and file an FCC complaint. If the FCC sees enough of these complaints and there is enough public exposure then Comcast maybe forced to do the right thing by its customers. I have included pictures of my old Comcast modem.

I recall reading years ago that internet providers were among the companies with the highest number of complaints.

I have in the past, more than once done the David vs Goleith routine and I won both times. People who know what I did have wondered why I did not blow it up for everyone. The answer is when I needed help to do what I did everyone, including my wife, thought I was being a fool-that is until after I won.

Getting people to do something is difficult. Most, sadly including me, just complain.

My idea, of course I think someone other than me should do it, Would be for us The Villages to negotiate as a group. If, an internet provider loses one customer, not bid deal. Were they to lose the Villages or a Village you can bet the price would go down and the service would improve.

lmack 03-11-2021 08:35 AM

FYI, I did replace Xfinity modem with my own speedy modem from Best Buy. Worked fine for a while (I mean month not years) then crawled slower and slower. Called Xfinity and they did all their usual useless trouble shouting while on phone and then blamed my almost brand new speedy netgear modem. For me, Getting a new modem only gave Xfinity someone else they could blame.

Proveone 03-11-2021 08:35 AM

I have XFinity internet and own my modem. It pays for itself over time. I have performance internet speed and that is plenty for internet and streaming TV through Roku. My speed tests are always over 100 mg speed, usually around 116mg. I have had Blast speed which tested over 400 mg speed and didn't notice a difference with my internet or streaming TV. I pay $40 for internet, no taxes or equipment rental because I own my modem, which is an Arris.

cathiehines 03-11-2021 08:38 AM

We changed to CenturyLink and finally have no buffering problems. You might want to check them out. Comcast was terrible and kept raising their prices.

Rlheinz19@yahoo.com 03-11-2021 08:45 AM

We are moving into St Catherine next month. None of the providers have our address in their databases yet. How do we find out what is truly available? Everyone just says Comcast.

newgirl 03-11-2021 08:53 AM

Same thing happened to me, I had them come get their stuff the day they lied to me. Exact same thing...

ron32162 03-11-2021 08:54 AM

Comcast modems are caped. I found out this a few years ago. I bought my own modem from best buy 199.00 because of the same problem. Thinking my bill would be lowered because I'm no longer renting a Comcast modem they told me the discount I was getting for my package was tied in with the modem and my bill would increase by 20.00 . Humm so I told them Is there something I could take off of my package to get it back down , yes hbo never watch it anyway so I did that. my internet speed went from 40-60 mbps to 200 + mpbs. with my modem. They actually told me everything in the book like the signal cant go thru the walls and thats why there modems were slow. If you want fast internet DO NOT use Comcast modems

mrf6969 03-11-2021 09:00 AM

Bought my Arris modem which is the same one Xfinity recommends. Obviously buying your own will save you a lot of money over time. I pay for 200 MBPS and always tests out at 200+. Bundling Xfinity TV, internet 200 and home phone is a fair price at $175.00 a month total. Looked into doing YouTube TV and then getting internet service and home phone service separately and it came out about the same price. People get all revved up about cutting the cord but I see no advantage as of yet.

tuccillo 03-11-2021 09:08 AM

Internet only via CenturyLink: $45 per month price-for-life
YouTubeTV: $65 per month
OOMA Voice-over-IP phone: $5 per month

Total: $115 per month

Quote:

Originally Posted by mrf6969 (Post 1914096)
Bought my Arris modem which is the same one Xfinity recommends. Obviously buying your own will save you a lot of money over time. I pay for 200 MBPS and always tests out at 200+. Bundling Xfinity TV, internet 200 and home phone is a fair price at $175.00 a month total. Looked into doing YouTube TV and then getting internet service and home phone service separately and it came out about the same price. People get all revved up about cutting the cord but I see no advantage as of yet.


daveac83 03-11-2021 09:19 AM

Xfinity equipment
 
Quote:

Originally Posted by johndar (Post 1913833)
Fellow Villagers,
Many of you like myself have Comcast as our tv and internet provider. Also many of us are paying extra to Comcast for their Blast internet service, which provides speeds up to 300 mbps. I recently tested my internet speed and found out to my amazement that I was only getting 36 mbps. I called Comcast Internet repair and was told by their technical support person that my Comcast supplied modem was capped at 100 mbps. The Comcast technical support person arranged for a Comcast installer to replace my modem with a new up to date Comcast modem. Once this was completed my internet speed went from 36 mbps to 237 mbps. I called Comcast customer support and asked for a refund for the price of my monthly Blast service back to when it was installed. They refused a refund so I filed an FCC complaint, which is easy to do online. A Comcast senior customer service representative called me and said that their own internet technical support person was wrong about the modern being capped at 100 mbps. But she could not and would not admit or explain why my internet speed increased from 36 mbps to 237 mbps. Something is very wrong here and I believe Comcast does not want the expense to change out these old modems for new a new one unless the customer complains. I encourage all Comcast internet customers to check the speed of their service, which is free and if it is ridiculously slow like mine was to insist on a new modem and ask for a refund and if denied go and file an FCC complaint. If the FCC sees enough of these complaints and there is enough public exposure then Comcast maybe forced to do the right thing by its customers. I have included pictures of my old Comcast modem.

Comcast/Xfinity does not notify you about free equipment upgrades, but if you request new equipment, there should not be an additional charge. Xfinity now has wi/fi enabled cable boxes so you can install a TV where you do not have a cable outlet. And they have a 4K capable DVR called the XG1v4 to better service your 4k HD TV.

nlappa 03-11-2021 09:26 AM

Test results
 
When I did the test, I got the following results: ping 32ms, download 476.86 mbps and upload 23.57 mbps. I’m not sure which one should be compared to the 300 mbps.

diamond2005 03-11-2021 09:27 AM

Quote:

Originally Posted by whamrick (Post 1913978)
Speedtest.net

Thankyou, Speedtest.net!

retiredguy123 03-11-2021 09:43 AM

Quote:

Originally Posted by dyoder66@aol.com (Post 1914070)
Why pay rent on their modum each month. Buy your own for approximately $50 and return theirs. I did so and raised my speed by 50 pts

If you have the landline service, you need a modem with a phone line connection, which will cost about $250. Also, the reason some people want to rent the modem is to ensure that, if their service goes down, Xfinity will be responsible to restore the service because Xfinity owns the modem. If your service goes down because of a defective modem that you own, it may be time consuming to restore service.

cphague 03-11-2021 09:44 AM

Just some speed thoughts
 
Before blaming the provider, make sure you do not have an issue with the equipment in your home. The speed posted by these companies are normally what is coming into your house...not what most get when using their old PC's, tablets, old laptops, etc.

1 - When you check speeds, if you just check from your browser over wi-fi, that speed may be slower due to your issues with wi-fi in your house and wi-fi being inherently slower than what is on the cable coming into your house (unless you use wi-fi 6 and have all wi-fi 6 compatible connectivity points). If you check from a PC directly hooked up to the wi-fi router with an old NIC card that is incapable of high speeds, then that could be your slowdown point.
2 - If you know how, log into your wi-fi router or wi-fi router app and run the test from there. That normally will run the speed test from your wi-fi router. Again, if you have a router not capable of the speeds you are paying for, it might be your bottleneck.

Think of it this way, your car may be capable of going 120 mph. But you won't get that speed driving on hairpin curves, up and down mountain passes. You will get that on a straight, flat stretch of road.

One thing to consider, most people are buying more Internet speed than they need because we all have been told that will fix all of our problems. Unless you are streaming 4K all the time while trying to view videos on your laptop while the kids are online gaming all the time, you likely just need to upgrade your wi-fi router and cable modem (buy them and save on the monthly rent). Check your speed coming in the house from there, make sure it is what you are paying for and then start figuring out the bottlenecks...does that TV need to be on all day long type of issues.

Also, for those who want to not rent their modem and wi-fi, first consider if you want to support your own equipment and update it. Some automatically update while others you need to apply firmware updates and patches on your own. Are you comfortable doing that? If you rent, it is on the provider to update their device's software...and they normally do that.

Anyway, make sure the equipment in your house can handle the Internet speeds you are paying for. Make sure you actually need the speed you are paying for and not trying to speed up your devices that are incapable of handling the speed.

ScottGo 03-11-2021 09:47 AM

Are you allowed to have an antenna, like before cable? We were in Safety Harbor( Tampa bay) and just had internet no cable. Sling worked out great

amexsbow 03-11-2021 09:57 AM

All of the coax cable internet providers have the same problem. Think of a large pipe as the connection for your area. The more people who open the tap the slower the flow.
The same goes for your home wifi. The more devices on your wifi the slower the flow. TV, mobile phone, ipad, other wifi devices. Each one will require some data stream and reduce the total available from your wifi router.

Skip 03-11-2021 09:59 AM

Quote:

Originally Posted by nlappa (Post 1914125)
When I did the test, I got the following results: ping 32ms, download 476.86 mbps and upload 23.57 mbps. I’m not sure which one should be compared to the 300 mbps.

Great numbers. Ping is usually about 24ms (lower is better) but it depends on how close the server is to you. The Villages server is the closest to us. My speed is 239mbps (23 ms ping) and I'm ethernet connected to my router not wifi connected. Wanna trade?

You have more than you need. Two people streaming at the same time: 150mbps is plenty.

Skip

cphague 03-11-2021 10:02 AM

I agree. That is where you want to get a cable modem that has the correct speed ability, but also has a multiple channel capabilities. Then the modem switches between the channels automatically making sure you remain on the least congested channel...I know...I'm simplifying what it does...

detch 03-11-2021 10:17 AM

Quote:

Originally Posted by Topspinmo (Post 1913908)
Dumped Comcast and ATT smartest decision I’ve made here in villages.

Who is your internet service with?

WelchNH 03-11-2021 10:20 AM

Quote:

Originally Posted by Topspinmo (Post 1913908)
Dumped Comcast and ATT smartest decision I’ve made here in villages.

Not sure what you meant "Dumped Comcast and ATT". What do you use now?

detch 03-11-2021 10:26 AM

Quote:

Originally Posted by Fenster (Post 1913963)
I had Comcast/Xfinity. It is absolutely a rip off. Would not recommend them at all!

At the two year mark, they jumped up the prices, the telephone agents are terrible (they are very difficult to understand and they give out incorrect information) and their new service, Flex, is the worst! In my opinion.

With what company did you replace Comcast?

DonnaNi4os 03-11-2021 10:26 AM

Quote:

Originally Posted by Fenster (Post 1913963)
I had Comcast/Xfinity. It is absolutely a rip off. Would not recommend them at all!

At the two year mark, they jumped up the prices, the telephone agents are terrible (they are very difficult to understand and they give out incorrect information) and their new service, Flex, is the worst! In my opinion.

My recommendation to everyone with a contract for cable is to find out the date your contract is up. Then mark your calendar. The prices we are given includes their “discount packages” which expire at the end of the contract. Then you could see an increase of over $100! Renegotiate your contract prior to that date and they will work with you. Once your contract renews, you are stuck. I began with CenturyLink which was a nightmare. I currently have XFinity (Comcast) and found that they do not raise my bill every month like CL did. I wish Verizon’s FIOS was available here. It was THE best service I have ever had.

Samcat13 03-11-2021 10:29 AM

Your connection is great.
Based on your current download speed of 466.685 Mbps, we expect you’ll have a high-performance gaming experience on Stadia. Go back to the Google Store.

First I have my own modem. It's a Netgear 1900 high speed modem. Cost $199.00
I've had it for 2 years. I would have paid Comcast $240.00 to rent there junk.
I pay for just 300 blast service. No TV with Comcast. I range between 350 and 470 most of the time. The wife has Directv at over $200 a month And I stream my tv needs for under $25.00 a month. As you can see a have no problem with Comcast. Now Directv is a different story.

cphague 03-11-2021 10:33 AM

Quote:

Originally Posted by DonnaNi4os (Post 1914152)
My recommendation to everyone with a contract for cable is to find out the date your contract is up. Then mark your calendar. The prices we are given includes their “discount packages” which expire at the end of the contract. Then you could see an increase of over $100! Renegotiate your contract prior to that date and they will work with you. Once your contract renews, you are stuck. I began with CenturyLink which was a nightmare. I currently have XFinity (Comcast) and found that they do not raise my bill every month like CL did. I wish Verizon’s FIOS was available here. It was THE best service I have ever had.

I agree, however, my experience with Comcast is that once they raise your rate athe end of your special pricing, you are not stuck; they will put you on a better plan if you contact them. It is just better for your wallet if you do it prior to the price increase.

butlerperkins@gmail.com 03-11-2021 11:19 AM

2021 0311 Thursday @ 11:19
FYI
For years Xfinity/Comcast informed me (in Maryland) that Speedtest should be done using ethernet cabling. IOW, when using Speedtest on your phone (which is wireless) there would be an anticipated degradation of the upload and download speeds (and presumably ping).

whitevibe 03-11-2021 11:29 AM

T-Mobile Home availability
 
Any Lady Lake subscribers? showing not yet available ...

stebooo 03-11-2021 11:49 AM

How do you check the speed?

bobchap 03-11-2021 11:50 AM

If you have the name and model number of the old modem do an internet search and see what the old modem was really capable of providing. If when they switched you over to the faster service and if they should have replaced the modem at the time, I feel they owe you a refund. However, if the old modem was capable of the faster service and something else prevented you form getting the faster speed, then at that point I don't think they owe you a refund. That is why you need to test your internet speed on a regular basis.

retiredguy123 03-11-2021 12:00 PM

Quote:

Originally Posted by DonnaNi4os (Post 1914152)
My recommendation to everyone with a contract for cable is to find out the date your contract is up. Then mark your calendar. The prices we are given includes their “discount packages” which expire at the end of the contract. Then you could see an increase of over $100! Renegotiate your contract prior to that date and they will work with you. Once your contract renews, you are stuck. I began with CenturyLink which was a nightmare. I currently have XFinity (Comcast) and found that they do not raise my bill every month like CL did. I wish Verizon’s FIOS was available here. It was THE best service I have ever had.

Yes, it is very important to know when your contract expires and to set up a new contract before that date. But, to clarify, the Xfinity contract does not automatically renew for additional 2 years. However, you will lose the contract discounts and go on a month to month basis unless you set up a new 2 year contract. Unfortunately, Xfinity doesn't notify you of this, and the bill goes up and people think that Xfinity arbitrarily raised their prices.

John_W 03-11-2021 12:04 PM

...

bfarmer3 03-11-2021 12:07 PM

My Comcast speed
 
Quote:

Originally Posted by whamrick (Post 1913978)
Speedtest.net

I got 723.02 Mbps with Comcast just now.

kathyspear 03-11-2021 12:37 PM

Quote:

Originally Posted by DonnaNi4os (Post 1914152)
I wish Verizon’s FIOS was available here. It was THE best service I have ever had.

I'm with you, Donna. Verizon FIOS is one of the few things I miss from up north.

kathy

RoadToad 03-11-2021 01:50 PM

not true
 
Quote:

Originally Posted by jedalton (Post 1914034)
depends on what you want to watch. for streaming you need 35-50 mbs. Remember your speed is almost 1/2 when connected by wi-fi. you only get the advertised speed when connected by ethernet cable with 1 device connected to internet. your speed is also reduced by the number of devices connected to your internet. I usually have 5 devices and 2 of them are streaming.

Streaming to a single 4K device is easily supported by 3 to 7 Meg.

Been there, done that (DSL @ C link).

We are running BASIC Comcast internet (28 Meg max) and have absolutley no issues running a 4k stream and numerous 720P Ip cams viewing remote properties.

People paying for "Blast" are wasting money; unless they are running Servers for other services.


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