Talk of The Villages Florida

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-   The Villages, Florida, General Discussion (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/)
-   -   Comcast in The Villages (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/comcast-villages-317293/)

jedalton 04-14-2021 08:46 AM

for comcast with no landline get Netgear C7000, with landline C7100

jedalton 04-14-2021 08:49 AM

firmware updates are few And far between

Ben Franklin 04-14-2021 10:50 AM

I refer to XFinity as Crapcast. When we lived in southwest, FL, we had cut the cord and just used their internet at 50 Mbps with an HD antennae, but here in TV land, I can't get local stations with my antennae.

If you don't use your TV for games, 50 Mbps is all you need. Since Crapcast uses our right of ways for free, you would think they'd have better service, but they don't. I was told by a Crapcast technician, that when kids come home from school, the Mpbs always drops really low. You'll never get what you pay for from Crapcast. My monthly fee is ludicrous for what I get.

I already have ROKU, and I am currently looking for a streaming service that also has local channels (well, Orlando, anyway). Any suggestions?

kathyspear 04-14-2021 12:02 PM

Quote:

Originally Posted by 4pocketz (Post 1929905)
As far as Comcast, those complaints are disturbing to hear. Comcast is the BEST up north!

Customer service leaves a lot to be desired but the service itself is very dependable.

kathy

laboutj 04-14-2021 02:33 PM

Quote:

Originally Posted by Ben Franklin (Post 1930002)
I refer to XFinity as Crapcast. When we lived in southwest, FL, we had cut the cord and just used their internet at 50 Mbps with an HD antennae, but here in TV land, I can't get local stations with my antennae.

If you don't use your TV for games, 50 Mbps is all you need. Since Crapcast uses our right of ways for free, you would think they'd have better service, but they don't. I was told by a Crapcast technician, that when kids come home from school, the Mpbs always drops really low. You'll never get what you pay for from Crapcast. My monthly fee is ludicrous for what I get.

I already have ROKU, and I am currently looking for a streaming service that also has local channels (well, Orlando, anyway). Any suggestions?

I have Youtube TV and can get the locals with that. Best thing about YTTV is the DVR functionality and the ability to take it with you when you travel. Locast is also available for local channels. You download the app and can either do free with ads where they beg you for donations or you pay the monthly fee ($5 or $6) to go without their ads.

Stu from NYC 04-14-2021 03:08 PM

Quote:

Originally Posted by kathyspear (Post 1930028)
Customer service leaves a lot to be desired but the service itself is very dependable.

kathy

Just be prepared that when your contract runs out they will do their best to make you pay and pay.

Bogie Shooter 04-14-2021 03:10 PM

Quote:

Originally Posted by Stu from NYC (Post 1930090)
Just be prepared that when your contract runs out they will do their best to make you pay and pay.

I just stop by the store in Lady Lake issue solved.........

kathyspear 04-14-2021 06:21 PM

Quote:

Originally Posted by Stu from NYC (Post 1930090)
Just be prepared that when your contract runs out they will do their best to make you pay and pay.

Yes, you get a "new customer" discount for the first year or two and then the rate goes up. I know lots of people call and complain and get a new "discount" rate. I have never done that. I'm happy with our Internet service and feel it is worth what we pay. Plus I just don't want to deal with those customer service people unless I absolutely have to. My blood pressure prefers it that way, too. :)

k.

TNLAKEPANDA 04-15-2021 07:14 AM

I see people complaining about Comcast Xfinity but all cable companies are pretty much the same. Fact is I have never had any serious issues with Comcast. Brighthouse was great but they are gone! One huge benefit of Comcast is their cell phone service. We pay $12 a month for two phones unlimited calls and text 1 gb of data which is usually fine.

Stu from NYC 04-15-2021 07:32 AM

Quote:

Originally Posted by Bogie Shooter (Post 1930092)
I just stop by the store in Lady Lake issue solved.........

The sales rep we dealt with at the store to correct a billing issue suggested the same thing so off we go there in January.

eremite06 04-15-2021 10:06 AM

Quote:

Originally Posted by Ndomines (Post 1914408)
Comcast modem, why?
You are paying rent every month.
Go to best buy and purchase your own modem. Return the one you have and they will stop charging you rent.

Make sure you check your bill each month after returning their modem. They kept charging me for months, stopped, then charged for it again. Spent many hours on the phone to get it rectified.

OrangeBlossomBaby 04-15-2021 11:33 AM

Quote:

Originally Posted by kathyspear (Post 1930138)
Yes, you get a "new customer" discount for the first year or two and then the rate goes up. I know lots of people call and complain and get a new "discount" rate. I have never done that. I'm happy with our Internet service and feel it is worth what we pay. Plus I just don't want to deal with those customer service people unless I absolutely have to. My blood pressure prefers it that way, too. :)

k.

There's an Xfinity store fairly near the house, and our "new customer" discount is up next month. I'll do the same thing I did last year, except I'll do it in person because I hate being put on hold on the phone.

I posted up-thread but here's what it boils down to:

You tell them THEY can choose which of two things will happen:

You cancel your service completely, and then sign back up again as a new customer with the new customer discount. This is timely, and involves paperwork and effort on their part.

Or

They can just give you this year's "new customer" discount. This is not timely, involves half a dozen computer screens and as many questions asked to the customer, and occurs instantaneously.

They will almost always pick the latter. And if not, you do the former, and the end result is the same, but it'll take a few hours to complete.

mrf6969 04-15-2021 01:02 PM

Just before the end of your contract give their customer retention dept a call. They don't want to lose you as a customer. I have over the years found that they will sign you back up for a new contract at a fair price. Always be nice but be persistent, it works!

kathyspear 04-15-2021 04:32 PM

Quote:

Originally Posted by OrangeBlossomBaby (Post 1930450)
There's an Xfinity store fairly near the house, and our "new customer" discount is up next month. I'll do the same thing I did last year, except I'll do it in person because I hate being put on hold on the phone.

A few months ago I had to visit the Xfinity store 2 or 3 times due to some hardware issues. I could live a long happy life if I never have to do that again.

k.

CynthiaAnn 04-16-2021 08:40 AM

Who do you use for internet?

Stu from NYC 04-16-2021 10:11 AM

Quote:

Originally Posted by CynthiaAnn (Post 1930746)
Who do you use for internet?

Asking a question like you did it helps to quote the person you are asking for info form.

stan the man 04-16-2021 10:44 AM

Quote:

Originally Posted by Stu from NYC (Post 1930795)
Asking a question like you did it helps to quote the person you are asking for info form.

Oh thank you

BuffaloNY! 05-02-2021 08:33 AM

Been using Xfinity service, for tv and internet, with very expensive bills. Any suggestion for alternate service? Thank you!

retiredguy123 05-02-2021 08:40 AM

Quote:

Originally Posted by BuffaloNY! (Post 1938353)
Been using Xfinity service, for tv and internet, with very expensive bills. Any suggestion for alternate service? Thank you!

Downgrade your Xfinity to internet only, and subscribe to the YouTubeTV streaming service. If you don't have a smart TV, you may need to buy a Roku streaming stick.

Tmarkwald 05-02-2021 08:53 AM

I use a T Mobile home device since it is portable, and firesticks on everything.

MrFlorida 05-02-2021 08:57 AM

Quote:

Originally Posted by Topspinmo (Post 1913908)
Dumped Comcast and ATT smartest decision I’ve made here in villages.

Then what service do you use for internet ?

Bill14564 05-02-2021 09:01 AM

Quote:

Originally Posted by retiredguy123 (Post 1938360)
Downgrade your Xfinity to internet only, and subscribe to the YouTubeTV streaming service. If you don't have a smart TV, you may need to buy a Roku streaming stick.

Be careful with Roku and YouTubeTV, they are having a disagreement right now.

Firestick is another option. I know it supports Hulu Live but I haven't looked for a YouTubeTV app yet.


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