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Talk of The Villages Florida (https://www.talkofthevillages.com/forums/)
-   The Villages, Florida, General Discussion (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/)
-   -   Comcast in The Villages (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/comcast-villages-317293/)

Ndomines 03-12-2021 06:54 AM
Quote:
Originally Posted by johndar (Post 1913833)
Fellow Villagers,
Many of you like myself have Comcast as our tv and internet provider. Also many of us are paying extra to Comcast for their Blast internet service, which provides speeds up to 300 mbps. I recently tested my internet speed and found out to my amazement that I was only getting 36 mbps. I called Comcast Internet repair and was told by their technical support person that my Comcast supplied modem was capped at 100 mbps. The Comcast technical support person arranged for a Comcast installer to replace my modem with a new up to date Comcast modem. Once this was completed my internet speed went from 36 mbps to 237 mbps. I called Comcast customer support and asked for a refund for the price of my monthly Blast service back to when it was installed. They refused a refund so I filed an FCC complaint, which is easy to do online. A Comcast senior customer service representative called me and said that their own internet technical support person was wrong about the modern being capped at 100 mbps. But she could not and would not admit or explain why my internet speed increased from 36 mbps to 237 mbps. Something is very wrong here and I believe Comcast does not want the expense to change out these old modems for new a new one unless the customer complains. I encourage all Comcast internet customers to check the speed of their service, which is free and if it is ridiculously slow like mine was to insist on a new modem and ask for a refund and if denied go and file an FCC complaint. If the FCC sees enough of these complaints and there is enough public exposure then Comcast maybe forced to do the right thing by its customers. I have included pictures of my old Comcast modem.
Comcast modem, why?
You are paying rent every month.
Go to best buy and purchase your own modem. Return the one you have and they will stop charging you rent.

Sabella 03-12-2021 06:59 AM
Comcast internet
 
Quote:
Originally Posted by Malsua (Post 1914017)
Combination devices perform worse than discreet devices. Just because something is new or recent, does not mean it is better. If you provide me with the model number of your device, I will tell you if it's capable or a piece of garbage. I can tell you that if you didn't pay at least $175 for it, it's probably not a good one.

Your best bet is to get a gigabit capable cable modem (DOCSIS 3.0 or 3.1)and an AC1900 or better router. While you may never need or get gigabit service, you want these devices to be normally, figuratively filing their finger nails while slinging megabytes of data around. That way when there is high demand, they handle it while maintaining quality of service.
Interesting since Comcast rents combination devices . Please let me know if I purchased a piece of garbage? Comcast approved Motorola Dual Band AC 1900 24x8 DOCIS 3.0 price paid $214.

Viperguy 03-12-2021 07:03 AM
Quote:
Originally Posted by RICH1 (Post 1914027)
Go YOU TUBE TV and lose the cable! Streaming has more options and you can endless record shows! Visit someone's house that uses Roku .. you will be happier that you cut that damn cable , I've been using You tube Tv for years.
Dumped Comcast recently and went to YoutubeTV. Comcast has a data limit of 1.2 TB and charges a premium if you go over. Not sure if that will be a factor with 100% streaming. They get you either way. Skynet is coming. 1000's of satellites are being launched as we speak. World wide HS internet by 2022.

Ndomines 03-12-2021 07:05 AM
Quote:
Originally Posted by johndar (Post 1913833)
Fellow Villagers,
Many of you like myself have Comcast as our tv and internet provider. Also many of us are paying extra to Comcast for their Blast internet service, which provides speeds up to 300 mbps. I recently tested my internet speed and found out to my amazement that I was only getting 36 mbps. I called Comcast Internet repair and was told by their technical support person that my Comcast supplied modem was capped at 100 mbps. The Comcast technical support person arranged for a Comcast installer to replace my modem with a new up to date Comcast modem. Once this was completed my internet speed went from 36 mbps to 237 mbps. I called Comcast customer support and asked for a refund for the price of my monthly Blast service back to when it was installed. They refused a refund so I filed an FCC complaint, which is easy to do online. A Comcast senior customer service representative called me and said that their own internet technical support person was wrong about the modern being capped at 100 mbps. But she could not and would not admit or explain why my internet speed increased from 36 mbps to 237 mbps. Something is very wrong here and I believe Comcast does not want the expense to change out these old modems for new a new one unless the customer complains. I encourage all Comcast internet customers to check the speed of their service, which is free and if it is ridiculously slow like mine was to insist on a new modem and ask for a refund and if denied go and file an FCC complaint. If the FCC sees enough of these complaints and there is enough public exposure then Comcast maybe forced to do the right thing by its customers. I have included pictures of my old Comcast modem.
Comcast modem, why?
You are paying rent every month.
Go to best buy and purchase your own modem. Return the one you have and they will stop charging you rent.

jedalton 03-12-2021 07:23 AM
Netgear c 7000 v2
 
Quote:
Originally Posted by Sabella (Post 1914411)
Interesting since Comcast rents combination devices . Please let me know if I purchased a piece of garbage? Comcast approved Motorola Dual Band AC 1900 24x8 DOCIS 3.0 price paid $214.
Buy netgear c7000 V2 at Best buy or walmart around $175. problem solved.

Singerlady 03-12-2021 07:24 AM
Quote:
Originally Posted by evinkc (Post 1913964)
Thank you for the great information. I'm getting ready to relocate to TV and I work from home so I've had some concern about internet service. I'll be sure to ask for a new modem.
Buy your own modem and router. Comcast was charging us $14/ month to rent them. After 15 months we will have recovered our costs. Our equipment is better than theirs anyway.

Malsua 03-12-2021 07:54 AM
Quote:
Originally Posted by Sabella (Post 1914411)
Interesting since Comcast rents combination devices . Please let me know if I purchased a piece of garbage? Comcast approved Motorola Dual Band AC 1900 24x8 DOCIS 3.0 price paid $214.
That's one of the better combination devices. I assume that's an MG7700? It's likely not the problem.

You need to do a speed test while hard wired to the device just to eliminate the WiFi from the equation.

If it's still slow, I would make sure the coax is firmly screwed into the device. If you had another piece of coax, I would swap it from the wall to the device. You could also pick up a cheap one from Walmart or Best buy, just to make sure it isn't the cable.

Finally, I know both of our TV houses have cable jacks all over the place. Make sure there isn't anything attached to any of them. If you had a long enough coax, try connecting to a different jack or moving the device to a different place in the house and running the test again. If you get any significant variation, you have a cabling problem somewhere.

Cable technicians have meters that allow them to tone out the cable for proper propagation but getting them to come to your home is a pain. Fluke makes an absolutely wonderful coax tester. They only cost $600 :)

retiredguy123 03-12-2021 08:07 AM
Quote:
Originally Posted by jedalton (Post 1914428)
Buy netgear c7000 V2 at Best buy or walmart around $175. problem solved.
It won't work if you need a landline phone connection.

cphague 03-12-2021 08:18 AM
Again, something to consider if you buy your own wi-fi router. You have to maintain it yourself such as applying firmware updates and patches. That said, Google and Amazon now have mesh wi-fi routers that they maintain automatically for you. If you are not comfortable updating your router, you need to make sure it is automatically updated in order to have security and performance updates to the device. Otherwise, you should consider renting it.

If you buy your own cable modem, Comcast will maintain and update it for you. Make sure it is on Comcast's posted list of supported modems...just do a search online.

The easiest thing to do from a pricing standpoint is to create a calendar reminder four weeks before your current contract ends, then call them and tell them you need to switch to a different deal. I'm not sure why everyone thinks Comcast should be required to give a customer a heads up when their special pricing is ending.

mrf6969 03-12-2021 08:24 AM
Quote:
Originally Posted by tuccillo (Post 1914107)
Internet only via CenturyLink: $45 per month price-for-life
YouTubeTV: $65 per month
OOMA Voice-over-IP phone: $5 per month

Total: $115 per month
Sorry but you are not really comparing apples to apples. I have 2 1/2 times the stations and faster internet speed.

scottiesrgreat@gmail.com 03-12-2021 08:55 AM
I love my Spectrum service. I was depressed when I bought my home in The Villages 4+ months ago and was informed that Comcast was ‘The’ internet provider. I have lived in multiple US locations and have always had contract and service issues with them. I contacted Spectrum - and - yes - they did provide service to my home!!! (despite what The Villages and my Sales Rep were telling me). I do not pay for equipment, no contract, I upgraded service speed (I stream TV (sometimes multiple devices at the same time) and I am still working from home). Installation - setup of my equipment all took 5 minutes - so far, no outages and no issues. No service provider is perfect, I guess. But, so far - I am happy.

Nealg 03-12-2021 08:58 AM
Ethernet
 
Quote:
Originally Posted by johndar (Post 1913833)
Fellow Villagers,
Many of you like myself have Comcast as our tv and internet provider. Also many of us are paying extra to Comcast for their Blast internet service, which provides speeds up to 300 mbps. I recently tested my internet speed and found out to my amazement that I was only getting 36 mbps. I called Comcast Internet repair and was told by their technical support person that my Comcast supplied modem was capped at 100 mbps. The Comcast technical support person arranged for a Comcast installer to replace my modem with a new up to date Comcast modem. Once this was completed my internet speed went from 36 mbps to 237 mbps. I called Comcast customer support and asked for a refund for the price of my monthly Blast service back to when it was installed. They refused a refund so I filed an FCC complaint, which is easy to do online. A Comcast senior customer service representative called me and said that their own internet technical support person was wrong about the modern being capped at 100 mbps. But she could not and would not admit or explain why my internet speed increased from 36 mbps to 237 mbps. Something is very wrong here and I believe Comcast does not want the expense to change out these old modems for new a new one unless the customer complains. I encourage all Comcast internet customers to check the speed of their service, which is free and if it is ridiculously slow like mine was to insist on a new modem and ask for a refund and if denied go and file an FCC complaint. If the FCC sees enough of these complaints and there is enough public exposure then Comcast maybe forced to do the right thing by its customers. I have included pictures of my old Comcast modem.
were you connected with WiFi or an Ethernet cable directly to the modem? If WiFi then that explains lower than 300

RoadToad 03-12-2021 09:23 AM
somewhat agree
 
Quote:
Originally Posted by Sherry8bal (Post 1914305)
Comcast is the WORST EVER!!! We definitely recommend Dish Network. You pick what programming you want to pay for.
Dislike Comcast/Xfinity as a company of predatory practices but have no issues with their equipment or internet performance.

Prior to Comcast being available in our neighborhood, when we had Dish we often had technical issues and loss of signal during rainy periods

Much prefer Comcast in overall satisfaction.
We use only their internet service (X1), no Tv or phones. (X2 - X3)
$30 a month for basic cable at 28M is totally adequate for us.
Google it..

Laurel Maryland 03-12-2021 09:27 AM
Purchase your own modem/router. Comcast sometimes tries to dial-back your speed in times of high demand. If you own your own modem/router, they can't do that and you always get the speed you paid for.

tuccillo 03-12-2021 09:41 AM
Your post said that you considered YouTubeTV, internet, and landline but could not see a price savings over what you are currently paying. I replied with how I am paying significantly less than what you claimed you were considering. You never said that YouTubeTV didn’t offer the channels you need.

Regarding bandwidth, unless you are doing file serving or moving around large tarballs with ftp or another protocol, like I used to, bandwidth above 20 megabits per second is likely to have no advantage. If you want to stream 4K to two sets at the same time then 40 megabits per second would be required. I currently have about 10x the bandwidth that I use under the worst case scenario. Most people have no idea what their actual bandwidth requirements are and just assume more will yield some tangible advantage.



Quote:
Originally Posted by mrf6969 (Post 1914473)
Sorry but you are not really comparing apples to apples. I have 2 1/2 times the stations and faster internet speed.


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