Originally Posted by Laurel Maryland (Post 1914525)

Purchase your own modem/router. Comcast sometimes tries to dial-back your speed in times of high demand. If you own your own modem/router, they can't do that and you always get the speed you paid for.

Originally Posted by Laurel Maryland (Post 1914525)

Purchase your own modem/router. Comcast sometimes tries to dial-back your speed in times of high demand. If you own your own modem/router, they can't do that and you always get the speed you paid for.

Originally Posted by johndar (Post 1913833)

Fellow Villagers,
Many of you like myself have Comcast as our tv and internet provider. Also many of us are paying extra to Comcast for their Blast internet service, which provides speeds up to 300 mbps. I recently tested my internet speed and found out to my amazement that I was only getting 36 mbps. I called Comcast Internet repair and was told by their technical support person that my Comcast supplied modem was capped at 100 mbps. The Comcast technical support person arranged for a Comcast installer to replace my modem with a new up to date Comcast modem. Once this was completed my internet speed went from 36 mbps to 237 mbps. I called Comcast customer support and asked for a refund for the price of my monthly Blast service back to when it was installed. They refused a refund so I filed an FCC complaint, which is easy to do online. A Comcast senior customer service representative called me and said that their own internet technical support person was wrong about the modern being capped at 100 mbps. But she could not and would not admit or explain why my internet speed increased from 36 mbps to 237 mbps. Something is very wrong here and I believe Comcast does not want the expense to change out these old modems for new a new one unless the customer complains. I encourage all Comcast internet customers to check the speed of their service, which is free and if it is ridiculously slow like mine was to insist on a new modem and ask for a refund and if denied go and file an FCC complaint. If the FCC sees enough of these complaints and there is enough public exposure then Comcast maybe forced to do the right thing by its customers. I have included pictures of my old Comcast modem.

Originally Posted by johndar (Post 1913833)

Fellow Villagers,
Many of you like myself have Comcast as our tv and internet provider. Also many of us are paying extra to Comcast for their Blast internet service, which provides speeds up to 300 mbps. I recently tested my internet speed and found out to my amazement that I was only getting 36 mbps. I called Comcast Internet repair and was told by their technical support person that my Comcast supplied modem was capped at 100 mbps. The Comcast technical support person arranged for a Comcast installer to replace my modem with a new up to date Comcast modem. Once this was completed my internet speed went from 36 mbps to 237 mbps. I called Comcast customer support and asked for a refund for the price of my monthly Blast service back to when it was installed. They refused a refund so I filed an FCC complaint, which is easy to do online. A Comcast senior customer service representative called me and said that their own internet technical support person was wrong about the modern being capped at 100 mbps. But she could not and would not admit or explain why my internet speed increased from 36 mbps to 237 mbps. Something is very wrong here and I believe Comcast does not want the expense to change out these old modems for new a new one unless the customer complains. I encourage all Comcast internet customers to check the speed of their service, which is free and if it is ridiculously slow like mine was to insist on a new modem and ask for a refund and if denied go and file an FCC complaint. If the FCC sees enough of these complaints and there is enough public exposure then Comcast maybe forced to do the right thing by its customers. I have included pictures of my old Comcast modem.

Originally Posted by retiredguy123 (Post 1914582)

How do you know this? It seems like, if Xfinity can control modems connected to their cable that they could control any modem whether they own it or you own it.

Originally Posted by cphague (Post 1914133)

Before blaming the provider, make sure you do not have an issue with the equipment in your home. The speed posted by these companies are normally what is coming into your house...not what most get when using their old PC's, tablets, old laptops, etc.

1 - When you check speeds, if you just check from your browser over wi-fi, that speed may be slower due to your issues with wi-fi in your house and wi-fi being inherently slower than what is on the cable coming into your house (unless you use wi-fi 6 and have all wi-fi 6 compatible connectivity points). If you check from a PC directly hooked up to the wi-fi router with an old NIC card that is incapable of high speeds, then that could be your slowdown point.
2 - If you know how, log into your wi-fi router or wi-fi router app and run the test from there. That normally will run the speed test from your wi-fi router. Again, if you have a router not capable of the speeds you are paying for, it might be your bottleneck.

Anyway, make sure the equipment in your house can handle the Internet speeds you are paying for. Make sure you actually need the speed you are paying for and not trying to speed up your devices that are incapable of handling the speed.

Originally Posted by johndar (Post 1913833)

Fellow Villagers,
Many of you like myself have Comcast as our tv and internet provider. Also many of us are paying extra to Comcast for their Blast internet service, which provides speeds up to 300 mbps. I recently tested my internet speed and found out to my amazement that I was only getting 36 mbps. I called Comcast Internet repair and was told by their technical support person that my Comcast supplied modem was capped at 100 mbps. The Comcast technical support person arranged for a Comcast installer to replace my modem with a new up to date Comcast modem. Once this was completed my internet speed went from 36 mbps to 237 mbps. I called Comcast customer support and asked for a refund for the price of my monthly Blast service back to when it was installed. They refused a refund so I filed an FCC complaint, which is easy to do online. A Comcast senior customer service representative called me and said that their own internet technical support person was wrong about the modern being capped at 100 mbps. But she could not and would not admit or explain why my internet speed increased from 36 mbps to 237 mbps. Something is very wrong here and I believe Comcast does not want the expense to change out these old modems for new a new one unless the customer complains. I encourage all Comcast internet customers to check the speed of their service, which is free and if it is ridiculously slow like mine was to insist on a new modem and ask for a refund and if denied go and file an FCC complaint. If the FCC sees enough of these complaints and there is enough public exposure then Comcast maybe forced to do the right thing by its customers. I have included pictures of my old Comcast modem.

Originally Posted by 4pocketz (Post 1929905)

I’m a NEW resident and I have a question about the trash pickups. Are trash cans supplied or do you just place trash bags out?
As far as Comcast, those complaints are disturbing to hear. Comcast is the BEST up north!