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-   -   Customer tattles on waitress (https://www.talkofthevillages.com/forums/villages-florida-general-discussion-73/customer-tattles-waitress-119837/)

Barefoot 07-06-2014 07:55 AM

Some people are born complainers.
In every situation, instead of enjoying themselves, they find something to complain about.
Life is too short.
Live joyously and let other do the same.

CFrance 07-06-2014 08:04 AM

I still think the worst actor in this drama is the OG manager. I'd be tempted to write to corporate headquarters and point out that what he did was a prime example of bad management and detrimental to employee morale. And suggest maybe corporate needs to retrain its managers in common courtesy to employees and good customer service.

Barefoot 07-06-2014 08:17 AM

Quote:

Originally Posted by rubicon (Post 903291)
... by nature most people watch to determine if they are being treated equally

Hmmmm, do you really think that is true? :confused:
I don't agree, but perhaps I'm naive.

dirtbanker 07-06-2014 08:19 AM

Quote:

Originally Posted by CFrance (Post 903333)
I still think the worst actor in this drama is the OG manager. I'd be tempted to write to corporate headquarters and point out that what he did was a prime example of bad management and detrimental to employee morale. And suggest maybe corporate needs to retrain its managers in common courtesy to employees and good customer service.

I agree that the manager acted in a questionable manner. But I would suggest that prior to sending anything to OG corporate; Mike V should go back and speak with the manager (it appears he feels strongly about this) and give the manager a chance to correct his actions before ratting him out. Everyone makes mistakes, and a person deserves an opportunity to make it right on their own.

kstew43 07-06-2014 08:24 AM

I might not have complained to the manager......but, I would have definatly commented to my table mates, did you see that.......:smiley:

CFrance 07-06-2014 08:27 AM

Quote:

Originally Posted by dirtbanker (Post 903346)
I agree that the manager acted in a questionable manner. But I would suggest that prior to sending anything to OG corporate; Mike V should go back and speak with the manager (it appears he feels strongly about this) and give the manager a chance to correct his actions before ratting him out. Everyone makes mistakes, and a person deserves an opportunity to make it right on their own.

Fair enough. That may be a better option. My guess is a reprimand from corporate would have more effect, and MikeV would have no way of knowing if he had any permanent effect on the manager's behavior. And at least corporate would have one notice that he was acting inappropriately and maybe instruct him to remove any write-up from the employee's record.

Maybe MikeV talked to the manager on his way out? If not, he could now do as you suggested and see how the manager takes it.

Madelaine Amee 07-06-2014 08:27 AM

Quote:

Originally Posted by rubicon (Post 903291)
But by nature most people watch to determine if they are being treated equally

I am in total disagreement with your statement - I believe the majority of us are too busy to be bothered with whether we are being treated equally!

2BNTV 07-06-2014 08:44 AM

Quote:

Originally Posted by Barefoot (Post 903345)
Hmmmm, do you really think that is true? :confused:
I don't agree, but perhaps I'm naive.

How about being happy for the other people they were treated especially good.

The complainer doesn't know how many time they frequent OG with their business, Some customer deserve to be treated better than others!! The complainer needs to get a life.

The complainer should have went to the manager, and see if this is what they consider acceptable practices by their employees. I call it, good customer relations and that customer will be going back, because they were valued.

BTW - My son warned me OG food being terrible. I had a gift card I received, so I went to OG, and he was right. Never again!!!!

Bonnevie 07-06-2014 09:07 AM

I'm sorry, I'm still aghast that someone is watching what goes on at another table so intently. and it could be the waitress miscalculated and didn't expect that much to be left in the bottle....and as I recall that restaurant starts out offering customers a sample of the house wine before the meal....all told you have to be a really miserable human to go to the manager about it

Barefoot 07-06-2014 09:24 AM

Quote:

Originally Posted by Bonnevie (Post 903373)
I'm sorry, I'm still aghast that someone is watching what goes on at another table so intently. and it could be the waitress miscalculated and didn't expect that much to be left in the bottle....and as I recall that restaurant starts out offering customers a sample of the house wine before the meal....all told you have to be a really miserable human to go to the manager about it

I agree. Who gives a hoot if the person at the next table gets an extra inch or two of wine. Boy howdy.

Cisco Kid 07-06-2014 09:29 AM

This is why I buy my Boones Farm buy the bottle.
I never did like to share.

bluedog103 07-06-2014 09:50 AM

Quote:

Originally Posted by kstew43 (Post 903235)
wow......you must of misread my post. Hypothetical......

You are just better people than I, I admit it, I would be annoyed..... Fair is Fair....

my opinion, thats what makes the world go round...

Actually, I understood your attempt at hypothesis, it's your analogy with which I had a problem. To equate missing half a meal with another customer getting an extra dribble of wine. It's such a minor thing I see no reason to complain about a server who is working their butt off serving some obviously very miserable customers.
No, I would not be the least bit annoyed if I witnessed the same act.

denise adams 07-06-2014 10:50 AM

Ruby Tuesday
 
I agree with the first post, where are we headed as a society. We ate at Ruby Tuesday last night and listened to the server explain to the two couple that the salad bar ONLY comes with a dinner OR you can pay $2.95 to add it to another choice. Both couples said "we only want one salad bar per couple. Within minutes, one of the wives and one of the husbands went, got piles of salad and an extra plate for their spouse. I'm not sure if you call that arrogance, rudeness, cheap, or what but that doesn't set well with us.

CFrance 07-06-2014 10:52 AM

Quote:

Originally Posted by denise adams (Post 903425)
I agree with the first post, where are we headed as a society. We ate at Ruby Tuesday last night and listened to the server explain to the two couple that the salad bar ONLY comes with a dinner OR you can pay $2.95 to add it to another choice. Both couples said "we only want one salad bar per couple. Within minutes, one of the wives and one of the husbands went, got piles of salad and an extra plate for their spouse. I'm not sure if you call that arrogance, rudeness, cheap, or what but that doesn't set well with us.

I call that stealing.

redwitch 07-06-2014 10:59 AM

No one knows if the waitress was written up but I'm willing to bet she was. My daughter worked at this OG for quite awhile and the managers do write up employees for extremely petty things. This IS corporate policy so I'm not sure what good it would do to complain to HQ. speaking to the manager is not a bad idea. At least then there would be confirmation as to whether the server actually received any sort of reprimand.

I once was waiting for my daughter, sitting at a back booth eating dinner. When Jess got off work, she sat with me while I finished eating (perfectly allowable). Someone actually complained that a server was sitting down rather than working. To say I was irate was a serious understatement. It would be so nice if people would worry less about others and more about their own behavior.

Patty55 07-06-2014 11:04 AM

I waitressed my way through school, there is no way I could have worked around here. I'll bet the tattlers are lousy tippers too.

CFrance 07-06-2014 11:05 AM

If no one complains to corporate, nothing will happen. If people complain to corporate, something might happen.

Halibut 07-06-2014 11:37 AM

Quote:

I don't think it's a world wide problem, I think it's TV. People are just not able to mind their own business.
I think it is worldwide, but The Villages is a "complaint-driven" community as official policy wrt deed restrictions. Does that mindset perhaps encourage residents to speak up in general when they see any rules being broken?

2BNTV, I sympathize with your gym predicament, but I'm afraid the repeated mantra here that "people think the rules don't apply to them" would come into play.

I got a deed complaint once about a lamppost decoration, which doesn't apply to the historic district, anyway. But whoever the nosy Parker neighbor was, it did tick me off.

To be clear, it would take A LOT to get me personally to complain to a business manager about anything. I avoid public confrontation at all costs -- the thought of speaking up makes me cringe. Also, I'm very inward-focused and don't much pay attention to my surroundings. But I can see the point of the people who complained about you and the waitress not following the rules. I don't agree with them, but I think I understand.

CFrance 07-06-2014 11:44 AM

Quote:

Originally Posted by Halibut (Post 903447)
I think it is worldwide, but The Villages is a "complaint-driven" community as official policy wrt deed restrictions. Does that mindset perhaps encourage residents to speak up in general when they see any rules being broken?

2BNTV, I sympathize with your gym predicament, but I'm afraid the repeated mantra here that "people think the rules don't apply to them" would come into play.

I got a deed complaint once about a lamppost decoration, which doesn't apply to the historic district, anyway. But whoever the nosy Parker neighbor was, it did tick me off.

To be clear, it would take A LOT to get me personally to complain to a business manager about anything. I avoid public confrontation at all costs -- the thought of speaking up makes me cringe. Also, I'm very inward-focused and don't much pay attention to my surroundings. But I can see the point of the people who complained about you and the waitress not following the rules. I don't agree with them, but I think I understand.

This is what ticks me off royally. You never should have received that complaint. The person who complained should have been told that his complaint was invalid, and why. Rather than make you feel bad needlessly, deed compliance needs to do its job correctly.

EnglishJW 07-06-2014 11:46 AM

Quote:

Originally Posted by denise adams (Post 903425)
I agree with the first post, where are we headed as a society. We ate at Ruby Tuesday last night and listened to the server explain to the two couple that the salad bar ONLY comes with a dinner OR you can pay $2.95 to add it to another choice. Both couples said "we only want one salad bar per couple. Within minutes, one of the wives and one of the husbands went, got piles of salad and an extra plate for their spouse. I'm not sure if you call that arrogance, rudeness, cheap, or what but that doesn't set well with us.

I fully agree.

gerryann 07-06-2014 12:13 PM

Quote:

Originally Posted by denise adams (Post 903425)
I agree with the first post, where are we headed as a society. We ate at Ruby Tuesday last night and listened to the server explain to the two couple that the salad bar ONLY comes with a dinner OR you can pay $2.95 to add it to another choice. Both couples said "we only want one salad bar per couple. Within minutes, one of the wives and one of the husbands went, got piles of salad and an extra plate for their spouse. I'm not sure if you call that arrogance, rudeness, cheap, or what but that doesn't set well with us.

This is EXACYLY the type of behavior that happens here in TV...and I personally never saw this kind of situation anywhere but here. Cranky old people? Bored old people? Better than thou old people?....not sure which, but it's an epidemic here. Seldom am I in a resturant here, that a situation doesn't arise. I see so many disputes between waitress and patron here. Once in Cody's I decided to leave rather than listen to the bit*** woman complain to the wait staff about EVERYTHING.

Madelaine Amee 07-06-2014 04:10 PM

Quote:

Originally Posted by denise adams (Post 903425)
I agree with the first post, where are we headed as a society. We ate at Ruby Tuesday last night and listened to the server explain to the two couple that the salad bar ONLY comes with a dinner OR you can pay $2.95 to add it to another choice. Both couples said "we only want one salad bar per couple. Within minutes, one of the wives and one of the husbands went, got piles of salad and an extra plate for their spouse. I'm not sure if you call that arrogance, rudeness, cheap, or what but that doesn't set well with us.

Your post brought back a memory from my past ........ long before we were thinking of retiring, neighbors of ours purchased a winter home in an RV park somewhere close to Clearwater. They would tell us with great pride how they would go into a restaurant, order their meal and then ask for a box to go to the salad bar. Evidently, in those days, salad bars had shrimp and other goodies as well as Salad. They very proudly told us they ate their meal in the restaurant and took the box of salad home and ate out of that for two days. The punch line is ........... he was an investment broker!

I remember at that time telling my husband "I am never, ever, going to Florida" and look at me now!:wave:

kstew43 07-06-2014 04:34 PM

I don't think it has anything to do with cranky or even age.

Human nature makes us want to be treated equal in all aspects of life. when someone else is singled out for more than what we believe is there far share, then jeolousy sets in...,..

I would not have complained to management but I would not have returned to that resturant knowing that some customers get special treatment while others do not and what makes me not one of the special ones.

probably not in line for sainthood, but I strongly believe that fair is fair....

NoMoSno 07-06-2014 04:42 PM

Quote:

Originally Posted by kstew43 (Post 903589)
I would not have returned to that resturant knowing that some customers get special treatment while others do not and what makes me not one of the special ones.

Really?
You won't go back there because someone else was lucky to get the last few sips of the bottle? :ohdear:

gomoho 07-06-2014 04:57 PM

Yep, it's cranky old people and it's running rampant in The Villages. My goodness there are 100,000 of us - what would you expect?

sailor47 07-06-2014 05:16 PM

It is often said that as a person gets older he/she reverts back to childish behavior. I think this is very true. The tattle tailers, the, I want everything to be equal, the, that wasn't meant for me attitudes prevail here. So I think it is true there is a lot of issues that are irritating to many in TV. But don't let it get you down. Please look past all these trivial things and live your own life. And remember people from different parts of the country react different and you won't change their mind at their age.

I often get better service by servers. Not because the server thinks I am going to tip well but because I talk to them civil and not in a demanding attitude.

KeepingItReal 07-06-2014 05:31 PM

Quote:

Originally Posted by MikeV (Post 903098)
A while later the waitress came to our table and told us the customers next to us had complained to her manager that she gave me some extra wine and she was scolded. When I got my check I noticed a line item that noted an extra amount of white wine at no charge. .

With all the blasting and ranting on the other customers it is most probable this never really happened as far as anyone complaining. Does not pass the reasonable test plus you should have noticed them talking to the manger if he/she came to their table. Also how would the other customer really know what you were being charged?

Most likely the manager or another employee questioned the extra and it was just easier to say another customer was to blame.

MoeVonB61 07-06-2014 05:57 PM

This is what goes on here......AM BETTING the "tattle tale" does not know the meaning of a real tip or RATHER, 20% is the tip that is warranted for great service.......Being a Former Tipped Employee.....we can "smell" the ones who take care of you for going above and beyond!! I would bet $100 MikeV...you are a 20% and you have been to that Olive Garden before!!....Service people ALWAYS go the extra mile for their Customers who tip them appropriately.... ;)

dominick 07-06-2014 06:16 PM

This isn't point on, but........
Not long ago, I was at a fairly expensive Sunday Brunch buffet not far from here. I noticed a woman at the buffet table filling plastic containers with fancy salads, etc and putting them in her large purse.
Pretending innocent ignorance, I asked her "Oh, you can have takeouts???" She said, "Yes, we paid for it". I said "Really!! Do they charge extra for the containers?? Should I ask our server about it??.
She stopped packing it away & returned to her party.
Nothing accomplished, but it was a crowded buffet and I noticed that at least several people overheard our exchange and snickered or shook their heads in astonishment.
Maybe it was none of my business and I didn't run to management about her, but I have to admit that it felt good to just expose her as a cheap pig. Not that she cared. Hey, maybe she did pay for it. Not!!!
Nasty old Dominick.

CFrance 07-06-2014 06:24 PM

Quote:

Originally Posted by kstew43 (Post 903589)
I don't think it has anything to do with cranky or even age.

Human nature makes us want to be treated equal in all aspects of life. when someone else is singled out for more than what we believe is there far share, then jeolousy sets in...,..

I would not have complained to management but I would not have returned to that resturant knowing that some customers get special treatment while others do not and what makes me not one of the special ones.

probably not in line for sainthood, but I strongly believe that fair is fair....

I think it was just the luck of the draw. MikeV's wife got an extra pour because the bottle happened to not have another full glass in it. It's common practice that has been going on for decades. IMO they are not treating anyone unfairly. Maybe one day they will be the ones to get a little extra. Will they turn it down?

The people in the next table just happened not to luck out, and they were ticked off. And mean about it. You're right, they shouldn't go back if they think they were treated unfairly. But to raise a fuss get the waitress in trouble? Unforgivable.

Roaddog53 07-06-2014 07:08 PM

Quote:

Originally Posted by Peggy D (Post 903248)
Where's the "like" button. So true

These people need to go rent the movie "Waiting" than ask themselves if they want to whine and complain about their service/server again. LOL

CFrance 07-06-2014 07:19 PM

Quote:

Originally Posted by dominick (Post 903650)
This isn't point on, but........
Not long ago, I was at a fairly expensive Sunday Brunch buffet not far from here. I noticed a woman at the buffet table filling plastic containers with fancy salads, etc and putting them in her large purse.
Pretending innocent ignorance, I asked her "Oh, you can have takeouts???" She said, "Yes, we paid for it". I said "Really!! Do they charge extra for the containers?? Should I ask our server about it??.
She stopped packing it away & returned to her party.
Nothing accomplished, but it was a crowded buffet and I noticed that at least several people overheard our exchange and snickered or shook their heads in astonishment.
Maybe it was none of my business and I didn't run to management about her, but I have to admit that it felt good to just expose her as a cheap pig. Not that she cared. Hey, maybe she did pay for it. Not!!!
Nasty old Dominick.

Good for you, Nasty Old Dominick!:wave:

George Bieniaszek 07-06-2014 07:59 PM

Quote:

Originally Posted by buggyone (Post 903107)
Good possibility is the other customer had wine also but did not get as much as you (the bottle was not near empty for her pour). She felt gypped when you got more and decided to "snitch".

Look on the bright side. Maybe she got a bad clam for dinner and was on the pot all night.:evil6:

HA HA Buggy:smiley: We can only hope!!

Tweety Bird 07-06-2014 08:22 PM

Quote:

Originally Posted by bluedog103 (Post 903205)
You are kidding right? Nobody said anything about a steak, nobody said a darned thing about missing half their fries. It was a tiny, measly bit of wine in the bottom of the bottle. It was either pour it out or pour it in a customer's glass. The server should be commended for using common sense.

I agree! Why is someone watching every movement at the next table? Probably married and horribly bored.

Skybo 07-06-2014 09:11 PM

Quote:

Originally Posted by kstew43 (Post 903589)
Human nature makes us want to be treated equal in all aspects of life. when someone else is singled out for more than what we believe is there far share, then jeolousy sets in...

No, I'm sorry, but I do not believe that it is the nature of all humans to expect equal treatment in all aspects of life, nor is it normal to be jealous when one doesn't get what they consider to be their "fair share". It may be the nature of some people to expect such things, but as others have pointed out...those are the expectations of petty and jealous people

In my world, "equal treatment" and "being singled out" apply to much more important things than a glass of wine. I've never known anyone who would even notice...much less complain about such a trivial issue.

Finishing off a bottle of wine (by pouring the last bit into a glass) is common practice. It is Not normal behavior to complain about that practice.

dirtbanker 07-07-2014 06:05 AM

Quote:

Originally Posted by Tweety Bird (Post 903714)
Why is someone watching every movement at the next table? Probably married and horribly bored.

OK I will bite, what does a person being married have to do with watching movement at next table?:shrug:

DaleDivine 07-07-2014 06:10 AM

Whew.. I was hoping no one noticed that I got two extra noodles in my spaghetti last week.

Topspinmo 07-07-2014 07:15 AM

Sounds like wino problem to me.:1rotfl::1rotfl: You know how drunks are she or he at the other table can never get enough especially freebee:thumbup:, so that was OUTRAGOUS in their minds and had to report it. I guess you have to be in the mind of wino to understand::read:clap2: I hope you left good tip? that's probably what it was all about anyway :thumbup:

buggyone 07-07-2014 08:03 AM

One of my golfing buddies told me of a time he and two friends went to Glenview. He ordered a beer and the two friends ordered water as their drinks. The server brings the water and the two people, in front of the server, open up their single serving envelopes of Crystal Light and stir it in the water. The server tells them he will have to charge them .50 each for the water. They get very angry, complain to the manager loudly, and storm out - leaving my buddy there drinking his draft beer.

It is the basically the same as I have observed at Lopez several times where people order water with extra lemon and then huffily ask for more lemon and they will get a dish full of lemon wedges. They use that for lemonade and not pay anything for it.

Is it just the "old age" thing of I can do this because I am old or it doesn't cost the restaurant anything extra and I am paying for dinner? Just not right - whatever it is.

CFrance 07-07-2014 08:14 AM

Quote:

Originally Posted by buggyone (Post 903827)
One of my golfing buddies told me of a time he and two friends went to Glenview. He ordered a beer and the two friends ordered water as their drinks. The server brings the water and the two people, in front of the server, open up their single serving envelopes of Crystal Light and stir it in the water. The server tells them he will have to charge them .50 each for the water. They get very angry, complain to the manager loudly, and storm out - leaving my buddy there drinking his draft beer.

It is the basically the same as I have observed at Lopez several times where people order water with extra lemon and then huffily ask for more lemon and they will get a dish full of lemon wedges. They use that for lemonade and not pay anything for it.

Is it just the "old age" thing of I can do this because I am old or it doesn't cost the restaurant anything extra and I am paying for dinner? Just not right - whatever it is.

This all started back in the '80s when stores started giving out free samples of food. It uncovered the petty cheapness and something-for-nothing in people. Our next-door neighbors used to make the rounds of the grocery stores and Sam's and then brag they had free lunch. And he was an orthodontist!


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