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I would hand-write (neatly and legibly) - a *short* concise note and include one small photo - hand address to Lowe’s CEO, Marvin Ellison, at
1000 Lowe's Blvd Mooresville, NC 28117 If you do it - in a kind, concise way - you may get some good service. PS - I agree - posting on their official Facebook page and other social media will get (should get) a quick response...... they have systems that are constantly monitoring posts and if you include the right words - they should respond..... Also - Lowe’s has a relationship with all installers they use - Lowe’s warrants the product and service .... FYI - Lowe’s Contact info: 1000 Lowe’s Boulevard Mooresville, NC 28117 https://www.lowes.com/ Phone Contacts Main: 704-758-1000 Customer Service: 1 (800) 445-6937 Toll Free: 1 (877) 465-6937 Monday through Saturday, 8 a.m. to 10 p.m. (ET) Sunday, 8 a.m. to 9 p.m. (ET) Credit card support: 1 (800) 444-1408 Email Contacts vpcustexp@lowes.com vpcustexp@lowes.com Social Media Contacts Executive Contacts Primary Contact Ronda Harlow Director Executive Customer Relations 1000 Lowe’s Boulevard Mooresville, NC 28117 Ronda.harlow@lowes.com Vincent Scalese Executive Vice President of Operations 1000 Lowe’s Boulevard Mooresville, NC 28117 vincent.scalese@lowes.com dfri@lowes.com. Chief Executive Marvin Ellison President and Chief Executive Officer 1000 Lowe’s Boulevard Mooresville, NC 28117 marvin.ellison@lowes.com |
Installers are not Lowes employees, but private contractors, if the mistake is theirs, its theirs to fix.
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I had to do this with Empire Carpet and Tile -it works-
[QUOTE=TheLawnKing;1928275]This might take a little work but it will deliver results. Do a search and find out who the CEO is of Lowe's and their corporate headquarters phone number. You'll never talk to this person, but your complaint will be given to some regional vice president. And trust me, when you get an order to fix something from that high up, it'll get fixed.
Maybe this sounds like Overkill, and it is. But it's the only way I've found to get above that level of CYA management. Good luck.[/QUOTE Called president of Empire Carpet left a message about suing them in federal court since he was in Chicago and I’m in Florida - it was a 15000 tile job - they used defective tile- I told him the complaint would be filed by weeks end since I’m attorney I can do that.... they came the next day with a brand new crew and a lot of new tile..... |
Advice: don't go to a huge "big box" store for anything that includes installation by a subcontractor. As the old adage goes, these "big box" stores are "jacks of all trades, but masters of none". My father had the same thing happen at a Home Depot in Ohio back in the 1990s. They "tried" to install hardwood floors in his house and put putty in the seams because the hardwood planks were so far apart. After a few months of fighting with them and corporate, they finally ripped out the bad and replaced it with the good - with a different but efficient contractor. Advice # 2: if you want flooring, go to a flooring store where all they do is flooring and quite often the installers are employees, not subs.
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Have a lawyer send Corporate headquarters a letter of intent to sue.
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Go to Lowe’s and ask for the regional managers email and phone number. That should have them take care of it right away. In the future purchase carpet, tile ect. Through a carpet store. Lowe’s is a retail store and hire any outside contractor that can walk and talk.
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how was it paid for? If you used a credit care then dispute the payment and the credit card company will get involved. Also call Headquarters.
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Send your complaint to the Better Business bureau & put your desired remedy. They have to respond in a few days. I had luck with that method in the past. Good luck.
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Agree; dispute your credit card charge and they will work with you.
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Lowe,s. Contact your credit card company and dispute the charges.
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Hi B.R.K.
I have never known Lowe's not making good on a bad project. Honestly, if you see a senior manager there, they will resolve your problem. Robert, Lowe's CSA |
Use these emails
Primary Contact
Ronda Harlow Director Executive Customer Relations 1000 Lowe’s Boulevard Mooresville, NC 28117 Ronda.harlow@lowes.com Vincent Scalese Executive Vice President of Operations 1000 Lowe’s Boulevard Mooresville, NC 28117 vincent.scalese@lowes.com dfri@lowes.com. Chief Executive Marvin Ellison President and Chief Executive Officer 1000 Lowe’s Boulevard Mooresville, NC 28117 marvin.ellison@lowes.com[/QUOTE] I had a problem on a Sunday at one of the stores. I came home emailed all three above and had a phone call at 8:02 a.m. on Monday morning. marvin.ellison@lowes.com ronda.harlow@lowes.com vincentscalese@lowes.com |
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