Way to go! I like your style, it's the same sort of strategy I use.

Don’t do it
 

[they are horrible after doing business with them for 13 years they have another new manager and after we made an appointment to see a car they sold and never told us and we were there forever while they couldn’t figure it out I wrote a letter to complain the manager told me I am not allowed at the dealership.

Toyota corporation called me to apologise

I go to Deluca in Ocala and am so happy.



QUOTE=mhballard73@icloud;2034298]Has anyone visited Phillip's Toyota or bought a vehicle from them? Looking for experience working with them.[/QUOTE]

Terrible Experience
 

We had a terrible experience there...Lies Lies Lies.

We went to Lexus of Orlando and Got a better deal with a great experience and with better value and much better price.

They are LIARS

I bought 2 vehicles from them, an Avalon and a Corolla. Service was excellent. 5 years now and still using their service

Phillips Toyota - YES! DeLuca Toyota - ONLY IF YOU ENJOY PAIN
 

Got my RAV 4 from salesman "Ashley" a while back - good man (and a damned good car). However, the dealer sets the prices, so he didn't have much maneuvering room. And watch out for the "Dealer Fee," which is nothing more than extra profit for the dealership - stand your ground on getting it reduced or eliminated. As to service, I have always worked with service writer Rhonda, and she is excellent. I'm going back to Phillips for my next car, a hybrid RAV 4. Good luck!

This is no time to buy a car! Hold off a year or two...bought 2 from Phillips, sold 2 to Phillips, great experience. Not sure on the service, but, with so little inventory new, your going to have to visit at least 6 dealers. Many have an extra markup due to shortages, can range from 1500 to 10,000...be careful... if you can stay out of the lions den..do it...supply and demand not on your side..caution..rethink

175 miles does not seem like a lot of miles - and then getting rid of the auto?

toyota purchase
 

we used Royce at Phillips to buy 2015 Prius but I came in there with the Costco price and they ended up honoring it and even went $1000 better and gave me more for my Sienna 2001 Van than Kelly Blue Book. I have been extremely happy with their service dept. Never balk if I don't want to extra items in
service.

If you have a trade-in, this is the perfect time to buy a new car. Deluca Toyota Service sold me a CH-R in 2018 ($3K less than Phillips), for $24K. Three years later gave me $22K in trade for a RAV4. Last year the Blue Book was $13.5K. They can’t get cars so are paying much more for trade ins.

Phillips
 

We purchased a 2020 Highlander from them a few months ago. Prior to that they handled the service on our 2013 Sienna. No complaints with the service department the did a decent job and didn't attempt any service upselling.

The Highlander purchase had a few hiccups. We originally put a deposit on a Highlander Hybrid, when the vehicle arrived it was released to another buyer. Per the manager it was an issue with the deal not being put in the Toyota system. The offered our deposit back or to get us another Highlander. We chose another Highlander in about 2 weeks they had the replacement ready to deliver to us. The vehicle we ultimately purchased was not a hybrid, we decided against the hybrid due to limited availability of them. They lived up to the original deal. The deal closer tried to upsell an extended warranty but he took no the first time.

Ultimately we were pleased with the deal, Phillips took 2K off of the original deal for the mistake with the hybrid, we received a great price for our trade in.

Some thoughts, todays auto market is unusual with the shortage of chips and COVID issues affecting component manufacturing. Prices are being held to MSRP and some dealerships are adding to MSRP because of the shortage vehicles. Southeast Toyota distributer is not owned by Toyota, they work a bit differently in their region that the other regions that Toyota purchased the distributer-ships back. They add on a $799 documentation fee and about $1499 in add ons (pin stripe, floor mats, etc...) they hold fast to in the deal.

Phillip's Toyota
 

I bought my RAV 4 two years ago. Great to work with this group. I use the service center now to keep the vehicle in tip top shape. Never had an issue.

We have purchased two Toyota Highlanders from Phillips and we have been very happy with the sales and service.

Recently bought a 2022 Prius there to replace my old Prius. Their service was always excellent, but whenever we looked to buy, I always came away dissatisfied. We dealt with the manager and it all came together beautifully. We also lucked out in that the very day after we purchased the car, Toyota said they were cutting their production by 40 percent, so our timing was fortuitous. With shortages everywhere, I would probably wait a little while until things get back to a semblance of normal. The only problem is, no one knows when that will happen.

Philips Toyota Response
 

I have purchased two vehicles from Philips Toyota, both RAV4's. Each time I felt the deal was fair, and I was "happy". I would like to add that my experience with their "service" has been mostly one of satisfaction. My service gripes have not been with Philips but the 'Toyota Mothership" itself.

Another vote for Service Advisor Rhonda — she is excellent. Good follow up, no upsale, and good advice on what is needed and what not.