Originally Posted by tophcfa (Post 2025795)

I am not sure how the rating system works, but regardless of age or health I believe the desired outcome for anyone having to go to a hospital is to be in a sanitary and welcoming environment, to be seen by competent professionals in a timely manner, and to be properly diagnosed and treated. Unfortunately, my experience at the Villages Hospital was the exact opposite. I spent approximately 11 1/2 hours in an absolutely filthy waiting room, most of the time with an IV port in my arm that wasn’t hooked up to the fluids which I desperately needed. The only restroom available was probably the most disgusting public restroom I ever had to use. The environment was the opposite of welcoming. I was so sick I was in serious risk of death, and no, it wasn’t Covid. All I did was wait and wait and wait, the whole time in total agony. At one point I fell out of the chair I was trying to stay upright in and passed out on the floor. I am not sure how long I was on the floor before I came too, but I am guessing it was at least 45 minutes. No one ever even came over to ask how I was or if I needed help? When an incompetent doctor finally misdiagnosed me, I was subsequently mistreated and sent home to die. I was in no shape to drive, let alone take care of myself, and desperately needed to be admitted to intensive care. Despite that, they sent me on my way to drive home in my golf cart at midnight. I still can’t believe I somehow made it home without killing myself or someone else.

Fortunately, my wife arrived at our Villages home two days later and brought me to a real hospital, North Florida Regional Medical Center in Gainesville. We went to a stand alone ER affiliated with the hospital. The triage nurse took one look at me and within 5 minutes I was in a bed with a doctor at my side running a bunch of tests. After the doctor evaluated me, she made a phone call and I was in an Ambulance and on my way to an already assigned room in their critical care unit where I spent the next 8 days. What a great hospital, they saved my life. That’s how things are supposed to work. That was last June and now I am back to even better than I was before I got sick. I have always taken great care of myself, but a close brush with the grim reaper now has me doubling down on my exercise, diet, etc…

There is no grade low enough for me to give to the Villages Hospital!

Originally Posted by PennBF (Post 2026302)

I did have a bad experience at the Hospital. First time spent 15+ hours in Emergency Room
and second time another 15+ hours in ER. The question raised by the Poster is what is going on? Answer: Either there is not enough money to run an acceptable hospital, or Management charged with that responsibility do not know how to run an acceptable hospital and last, is the controlling team is trying to just grab the cash and run? Which is it? You pick which or other excuse??:ohdear:

Originally Posted by PennBF (Post 2026302)

I did have a bad experience at the Hospital. First time spent 15+ hours in Emergency Room
and second time another 15+ hours in ER. The question raised by the Poster is what is going on? Answer: Either there is not enough money to run an acceptable hospital, or Management charged with that responsibility do not know how to run an acceptable hospital and last, is the controlling team is trying to just grab the cash and run? Which is it? You pick which or other excuse??:ohdear:

Originally Posted by csue925@gmail.com (Post 2026322)

UF has only had control of TV and Leesburg for < 12 months. It takes 3-5 years for new management to make a major impact on quality of care and outcome scores. You will be surprised at the changes that are set to come. In the meantime if you want more quality you will need to go to other UF Facilities such as Shands, Tampa General or Jacksonville which are listed no. 3,2,1 in the state respectively as top hospitals. So we are in a waiting game. You also can try the Orlando Hospital system. It also is top rated. As someone who has been in hospital management and new here we will be going to Shands. I have colleagues who worked there who were top their national professional societies and I have great respect for them. I also received my doctorate from UF in 2000 and was trained by their leaders. I have great respect for them. Having spent almost 30 years in the Houston Medical Center, the largest medical center in the world and home to many of the top hospitals in the US and world, UF is a decent system. Give them time to make improvements.

Originally Posted by jojo (Post 2026590)

I have volunteered at TVRH for six years. In addition to playing the piano in the lobby, I visit the patients who were newly admitted. The protocols for my visit are to ask if they are familiar with the communications board in the room that list their nurses, doctors, tests etc., if they know how to work the controls on the bed, tv, whether they were admitted through the ER and if so how was that experience, and then asking them about their nursing care. Almost all of the serious issues that I hear are related to long waits in the ER. There are concerns with doctors, particularly communication. Almost without exception, they rate their nursing care highly. If there are concerns or issues, we try to get them addressed immediately.

Originally Posted by ChrisTee (Post 2025753)

What can be done about the very low 2 CMS rating for TVH hospital (UF)? I'd like to move to TV but can't figure out what is being done to raise it.

The CMS (Medicare) rating is based on health outcomes + is used across the US. It's on Medicare dot gov.



*Even if you had a good experience, the facts - the data for TVH are POOR. The facts are that many more people have very poor health outcomes at TV Hospital compared to hospitals across the USA.

Are you OK with low quality care/bad health outcomes per CMS? The infection rate is awful as are many other scientific, CMS measures of care/outcomes at TVH.

There are many smart people in TV. What if you or loved one need a CMS rated 3, 4, or 5 star hospital. Today - Now? Why shouldn't you have that basic option in TV - locally? The good life + fun of TV pales pretty quick if you or loved one suffers or dies due to lack of an average or better rated hospital in town.

CMS - Medicare provides a real picture of the quality of care TV UF hospital provides. It's not a good picture. There is no good excuse - how many TVers have suffered or died? Who's next?

Will the rating improve? I hope so! TV is otherwise a very cool place to be!