Originally Posted by tammy5912554@gmail.com (Post 1952172)

Just as a side note...I was at Villages Hospital yesterday for a routine colonoscopy. It was one of the best experiences I have ever had with a medical provider. They were so kind and professional.

Originally Posted by golfing eagles (Post 1952175)

All I can say, GG, is that I could have made a running scathing critique of what the OP posted---no triage line, billing clerks that are "untrained", "storming out" with a full thickness ACL tear, and of course lawyer hunting. At least 3/4 of it did not pass the smell test. But sometimes it isn't worth tilting at windmills.:1rotfl::1rotfl::1rotfl:

Originally Posted by ScottS (Post 1952208)

:bigbow:Oh omnipotent one, please enlighten us all with your vast knowledge. I didn’t type every detail nor post pics of all supporting documentation. But since you feel as though you are some sort of spokesperson person for the group, I shall give your highness more details. The “triage line” consisted of people sitting in various spots as they were tired of standing, and when I say people, there were probably 2 people standing, 2 people in wheel chairs like myself, and 2 or 3 sitting in various areas. The billing clerk, admitted she had no clue how to do the billing for a workman’s comp issue, and she would just “wing it”. ( after spending several hours on the phone with the billing dept, it has now been straightened out. As far as storming out, yes that was a bit exaggerated. The young man who came in for the late shift was actually very caring. And spent his first hour handing out blankets, and talking with people to see if he could accommodate their needs somehow. When my wife approached him he was very kind and helpful. He did make an effort to retrieve the crutches and brace, as well as get the written prescription for the pain meds and something for the swelling. In his haste he grabbed all of the wrong sizes and noticed it as he was handing them to us. And offered to go get the right sizes. We thanked him but explained we were just worn out and wanted to get home, and even though that wasn’t his fault it was just kind of the straw that broke the camels back at that point. The prescription would be worthless until 8 am the next morning and they gave me zero medication in the interim. We thanked him for trying and thanked him for helping the other people left sitting alone in there. He was the only one who showed any empathy at all and willingness to help at all. Kudos to him. Unfortunately for him it was too little to late, but once again not his fault. As for the full tear ACL. It was indeed a “full rupture with very little left to connect to” The operation was Thursday and I sit here in my keyboard warrior full leg brace and cryogenic circulation machine addressing your questions. And as for the suing quip, I would never waste my time with such frivolity, to take on a hospital that is backed by Morse money would be ludicrous. So I hope the gods are now appeased and all is right with your world. For someone who wasn’t there and had zero knowledge of what actually went on, you sure seem to think you knew a lot. And I really could careless about your sniff test.

Originally Posted by OrangeBlossomBaby (Post 1952212)

So - you admit that you made up a lot of this and left out anything positive that might refute your false claims and assertions, just so that you could prove a point that had no validity in the first place.

You got stuck waiting for a long time and had one employee who didn't seem competent. And you were frustrated, in pain, and angry. Instead of being an adult about it and following up with an omnibudsman for the hospital, you came here to vent and rant and go full-blown 12-year-old Karen on everyone.

Originally Posted by golfing eagles (Post 1952226)

You assume that the ordinary layperson/patient understands triage and prioritization of patient care like you and I do. When they show up in an ER, they don't see that, and frequently the most severe illnesses and injuries arrive by ambulance and come in through a different door and skip triage altogether.

I put up a sign in our ER in NY that read---"The patients are not an interruption of our work, they are the purpose of it". That being said, as you know, an ER can from ghost town to overwhelmed in about 30 seconds. And when that happens, the waiting room just backs up more and more, and then tempers flare, support staff gets frazzled and people leave PO'ed. Then, of course, they get on TOTV and the story gets, well, somewhat distorted and exaggerated, we've seen it time and again.

Originally Posted by PugMom (Post 1952216)

sounds like they wandered in from that 'other' forum.

Originally Posted by ScottS (Post 1952229)

I see your lack of reading knowledge is as vast as your inability to comprehend. No where at all did I say I made anything up. Everything was factual and accounted for. Your inability to comprehend the English language is scary. The only thing that was embellished was the words stormed out. They should of said left angrily. That may have not hurt your feelings as much. And I’ll help you with the math. 3 people who weren’t competent. The elderly gentleman checking people in, the billing clerk, and the Er Dr. If you just use three fingers on either hand it might help you out. Now put your helmet back on and stop licking the windows.

Originally Posted by Paul1934 (Post 1952272)

Excuse me. A torn acl is not a hangnail. Mine blew me out of a career and haunts me 40 years later.

Originally Posted by ScottS (Post 1952238)

And the Hipaa is absolutely a concern. .

Originally Posted by Bjeanj (Post 1951900)

For all our sakes, I hope you send this same information to the CEO of the hospital, also to whoever is in charge of running the emergency room.

Originally Posted by allsport (Post 1952399)

Having spent the majority of my professional career either working in or being top management of big city, busy ERs I would say that your choice of The Village ER was a mistake. Your problem while painful to you was not life threatening so your care gets put behind every ambulance that rolls through the door. They would not do an MRI in a busy ER for a knee injury on the evening shift. There are several free standing ERs in the area that treat many problems such as yours on a daily basis and that would have been a better choice. Most ERs would X-ray, put a brace on it and send you to ortho the next day. The orthopedic Institute on 441 would have taken care of the entire problem had you gone there during the day. Many people use ERs for other than truly emergency care and that that is why the free standing ones work so much better for problems like yours.