livsea2 |
08-05-2013 09:35 AM |
Comcast service
Quote:
Originally Posted by Marmarpa
(Post 719191)
Comcast has horrible customer service - but there isn't a lot of choice.
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For the last three years we have been snow birds. The first two we had a "vacation disconnect" up north with comcast. Each year I had a problem with either over billing or when I returned home or had extra features and or services on my bill like an extra cable box or showime which I don't get on my bill. Each time I spent at least an hour on the phone getting it resolved.
This year I returned to find my service restored and my first bill with an extra charge for a third HD box (I have two installed). I thought I am not going through an hour on the phone with uncooperative idiots again, so I complained to our publice service commission. I got a call in ten minutes from a Comcast manager who said you not only don't have to pay this bill but I am reducing your monthly bill from $130 a month to $80 a month going forward. I asked how long will that last? He said that's your monthly bill from now on. It's been that price since April.
I really must question, if they can arbitrarily reduce a bill by that much due to a complaint why can't thay make ALL the bills more reasonable??
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