Changed to Village Van
 

Similar issue. Paid an Uber $185 arriving home at 2:30 a.m. Changed to Village Van after seeing several of their vans come and go after three full Groome vans left us.

Same here +1

We use BMI smart Parking 24/7 shuttle $6 daily about 1 mile from MCO online reservations no charge cancellation policy off the 528

My spouse took Groome the other week -- he got on the bus at Brownwood Hotel -- it was a Workman large bus - no problems. When he landed at Orlando Airport, two different Groome drivers said that they did not have his reservation. He showed the drivers his paperwork and they would not let him on the bus. The third bus driver - 3 hours later - immediately found his reservation -- the driver was very pleasant. Because I had another commitment, we arranged for the ride from Brownwood Hotel to house for additional $15 - driver was pleasant and there were no problems.

I called Groome the following day and asked to speak to a manager. I explained that two drivers refused to allow my spouse on the bus despite having a reservation and the third driver immediately found the reservation. Groome manager explained that the original Groome service provided service from airport to homes. The Express Depot Service has two pick-up and drop-off locations, Brownwood Hotel and Lake Sumter and the Groome drivers were not familiar with this service. The Groome manager explained that training was being conducted for all employees. The Groome manager provided a credit for a future ride that will expire in one year and he did apologize. Hopefully, Groome will be able to meet the needs of the customers.

If you have a complaint, call the manager -- When the manager hears from the customers, they can address the situation.

You would think that training would have occurred before this change. Surely this has been in the works for some time. From the comments here it appears that it may be dawning on Groome that they are responsible for a whole new system.

Might be a one time occurrence
 

We took Groome a day or two later. The driver told us that all their computers went down for a day. Everyone was inconvenienced, to say the least.

Everything was great when we used them.

Since they just merged, we’ll have to wait and see. We’ll use them again, unless TOTV tells us otherwise!

Villages Transport to/from Orlando Airport …. If you’re in the Fenney area, I suggest you question the driver of his first stop from the airport … what is our advantage, turned into a cluster …

Calm Down.....
 

Groome just bought out Workman's so there will be growing pains with this change. They will get it together soon.

Village Airport Van doesn’t leave people stranded, either trying to get to the airport or getting home.

Groome is unreliable for early morning departures and if your flight is delayed causing you to miss your scheduled shuttle. I did not have an easy time getting a credit, but even worse, I did not like being stranded at MCO after I had been traveling for 24 hours.

Think your right.

Yesterday, we landed in Orlando on time, reached new Groome pick up location on time. Groome minivan left two minutes late because driver waited for one passenger who didn’t show up. Easy ride to her house, met a friend along the way. Thanks again Groome for good service and glad to be back.

Mikemalloy post on toll rd to TPA, good to know.

Would have thought they would hit ground running but hopefully will figure this out soon.

We now always use TPA or PIE. Easy relaxing drive, 75 to 80 min to TPA, 90 to PIE. No Orlando traffic or airport hassles.

We took Groome minivan from our home to Orlando airport yesterday. The trip was smooth and the driver was friendly. We got to our plane in plenty of time. The Orlando airport was very quiet for a Tuesday. While on our trip I am not concerned about our car being parked in an overcrowded lot, it is parked in our garage. Looking forward to having Groome pick us up from the airport and drive us home. The Groome minivan service is our ride of choice. We don't mind paying a little extra. I love having someone drive me home after a long day of airline travel. Groome has never let us down, sorry to hear that their cheaper travel option is giving other traveler's a problem.