Cajulian |
01-19-2016 03:26 PM |
Quote:
Originally Posted by outahere
(Post 1174457)
Just an update on my dealing with CenturyLink.......
After spending some more "quality" time on the phone with them, they were able to lower our monthly bill by almost 50% and are raising our internet speed up to 40Meg. The total cost is less than what we would have paid for DirectTV and internet through another provider.
Sometimes you gotta get lucky. They did tell me to call back in 12 months to renew our deal.
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Great. I was just going to post my experiences with CenturyLink. Every time my bill goes up, I never go into the local store to discuss with the local reps. They can't help.
I call the main Customer Service number and when I get a rep, I ask for the Retention department to solve a problem. Only the Retention department reps have the authority to reduce billing to save a customer.
For the last 4 years they have corrected my bill down to under $100 for their Prism Complete Package (very good package) and their high speed Internet. They always tell me to call back if the rates go up and they will reduce rates back down for me. Also, don't forget to tell them nicely, that you want to stay with them, but will not unless the rates are reduced. They will definitely help you.
All Cable companies are under great pressure to retain customers as the market is extremely competitive now. But if you don't speak up, rates will go up and they hope that you will stay on.
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